Operation Manual

Epson Stylus Pro 7900/7910/9900/9910 User’s Guide
Problem Solver
108
Feeding or ejecting troubles
Cause What to do
Unable to feed or eject paper.
Is the paper loaded in the right position?
Refer to the following for the correct position to load the paper.
See “Paper Handling” on page 31
If the paper is loaded correctly, check the condition of the paper that you are using.
Is the paper loaded vertically?
Single sheets should always be loaded vertically. If they are loaded horizontally, the
paper is not recognized and an error occurs.
See “Supported Media” on page 31
Is the paper creased or folded?
Do not use old paper or paper with folds in it. Always use new paper.
Is the paper damp?
Do not use paper that is damp. Also, Epson special media should be left in the bag until
you intend to use it. If it is left out for a long time the paper curls up and gets damp so
that it does not feed properly.
Is the paper wavy or slack?
Single sheet paper becomes wavy or slack due to changes in temperature or humidity
which may result in the printer being unable to recognize the paper size correctly. In this
case, flatten the paper before loading it in the printer.
Is the paper too thick or too thin?
Check that the paper is a specification that can be used with this printer. For information
about the paper types and appropriate settings for printing on paper from other
manufacturers or when using a raster image processor (RIP), please refer to the handling
instructions for the paper, or contact the retailer of the paper or the manufacturer of the
RIP.
Are you using the printer at normal room temperature?
Epson special media should be used at normal room temperature (temperature:15 to
25°C, humidity: 40 to 60%).
Is the paper jammed in the printer?
Open the front cover of the printer and check that there are no paper jams or foreign
objects in the printer. If there is a paper jam, remove the paper while referring to the
following.
See “To remove jammed paper, follow the steps below:” on page 109
Unable to rewind the roll paper.
Is the status of the printer after the paper cut but in the READY state?
Rewinds the roll paper automatically when pressing the button in the waiting
mode after cutting the paper. If you use the optional Auto Take-up Reel Unit, the printer
does not rewind the paper.