Operation Manual

Epson Stylus Pro 7900/7910/9900/9910 User’s Guide
Problem Solver
111
Other troubles
Cause What to do
Color ink runs out quickly even
when printing in the Advanced
B&W Photo mode or when
printing black data.
Color ink is consumed in print head cleaning.
When print head cleaning is performed, all nozzles are cleaned so that the ink for all
colors is consumed. (Even when Advanced B&W Photo mode is selected, the ink for all
colors is consumed during cleaning.) However, when you specify nozzles using CLEAN
COLOR PAIRS in the MAINTENANCE menu, you can save the inks when you perform
cleaning.
See “Head cleaning” on page 79
The printer driver is not the latest
version.
Please obtain the latest printer driver.
Normally the printer driver packaged with the printer can be used without any
problems. However, when applications are upgraded, it may be necessary to upgrade
the printer driver. In this case, access the Epson Web site to obtain the latest printer
driver.
The paper is not cut cleanly.
Replace the cutter.
If the paper is not cut cleanly or the cut edge is fuzzy, replace the cutter.
See “Replacing the Cutter” on page 73
There are copies of the printer
driver in Windows.
Have you installed the same printer driver several times?
If you install the driver for this printer when the driver for the printer is already installed
in Windows, icons labeled as copies appear in the Printer or Printers and Faxes folder
(e.g., [EPSON Stylus Pro 9900 (Copy 2)], [EPSON Stylus Pro 9900 (Copy 3)]) You may
delete the copies and leave the icon of the original driver. If at least one icon remains for
the printer in the printer folder, the printer driver itself is not deleted even if the other
icons are deleted.
The red light is on inside the
printer.
This is not a failure.
The red light is a lamp inside the printer.
The plastic part in the roll paper
cover comes off.
Reattach the part.
Reattach the plastic part from the rear side of the printer, keeping the roll paper cover
closed. Insert the part from its top edge into the roll paper cover.