Operation Manual

290 Troubleshooting
Windows operating systems
Your computer must be a model pre-installed with Windows Me,
98, XP, or 2000, a model that was pre-installed with Windows 98
and upgraded to Windows Me, or a model that was pre-installed
with Windows Me, 98, or 2000 and upgraded to Windows XP.
You may not be able to install or run the USB printer driver on a
computer that does not meet these specifications or that is not
equipped with a built-in USB port.
For details about your computer, contact your dealer.
Printer software installation
Incorrect or incomplete software installation can lead to USB
problems. Take note of the following and perform the
recommended checks to ensure proper installation.
Checking printer software installation for Windows XP and
2000
When using Windows XP or 2000, you must follow the steps in
the Start Here sheet packed with the printer to install the printer
software. Otherwise, Microsoft’s Universal driver may be
installed instead. To check if the Universal driver has been
installed follow the steps below.
1. Open the Printers folder and right-click the icon for your
printer.
2. Click Printing Preference on the shortc ut menu th at appears,
and then right-click anywhere in the driver.