Operation Manual

328 Problem Solver

The printer does not turn on or stay on

When the Pause light does not come on and mechanism

initialization does not start even when the Power

button is

pressed to turn on the printer, try the following solutions for the

problem.

❏ Turn off the printer and make sure the power cord is securely

plugged into the printer.

❏ Make sure your outlet works and is not controlled by a wall

switch or timer.

❏ Make sure the supplied voltage to the printer matches the

rating voltage labeled on the printer. If not, turn off the printer

and unplug the power cord immediately. Contact your dealer

for assistance. See “Contacting Customer Support” on page

355.

Caution:

If the supplied voltage and rating voltage do not match, do not

plug the printer back in again, as damage may occur.

The printer prints nothing

The printer is not correctly connected to the computer

Try one or more of these solutions:

❏ Turn off the printer and computer. Make sure the printer’s

interface cable is securely plugged into the correct terminal of

the computer.

❏ Make sure the interface cable specifications match the

specifications for the printer and computer.

❏ Make sure the interface cable is directly connected to the

computer without passing through any device, such as a

printer switching device, or extension cable.