Specifications

For Inquiries

If you have any technical questions about this printer, or if any problems occur, please contact us

with the following information.

❏ Type of inquiry: Problem / Question

❏ Date:

❏ Your company:

❏ Department:

❏ Your name:

❏ Phone/Fax/Email:

❏ Computer information:

•Manufactu

rer / CPU

❏ OS (with Service Pack information):

❏ Model name of the printer:

❏ Printer driver: Installed / Not installed

❏ Connection type: USB / Ethernet / MS shared (Client / Server)

❏ Install protocol/service: NetBEUI / NetWare Client (Novell (Ver. )) / Microsoft (Ver. ))

/ TCPIP / SNMP agent / Other

❏ Print tool: Local (USB) / Standard TCPIP / OS attached LPR

/ EPSON TCPIP Pr

int (Name) / Own custom application

/ Other (Product name/Ver.)

❏ Firewall: OS standard / Personal (Product name/Ver.) / None

❏ Your application information:

•Windows service operation / Normal EXE operation

❏ EPSON application status: EpsonNet Simple Viewer / EpsonNet SDK for Windows

/ Printer Setting / Other (Application name)

❏ Phenomenon of the problem (or content of the question):

❏ System configuration:Hardware configuration such as computer and network, and

Software module configuration

❏ Procedu re of reproduction of the problem: Operation procedure, functional procedure, func-

tion and argument value to reproduce

❏ Reproducibility of the problem: Yes ( out of times) / No

• Contents of technical questions must be about our printers only. For those about prod-

ucts of Microsoft Corporation or other companies, please contact them.

• If any problems occur, check whether there is any physical cause (such as connection or

power problems) before contacting us.