User Guide

154
• Check the Event ID number displayed in the Info menu and check the link below to identify the
problem.
Parent topic: Solving Network Problems
Related references
Projector Feature Settings - Settings Menu
Projector Network Settings - Network Menu
Event ID Code List
Solutions When the Image Contains Static During Network Projection
If the projected image contains static during network projection, try the following solutions:
• Check for any obstacles between the access point, the computer, the mobile device, and the projector.
If necessary, change their positions to improve communication. Also make sure that they are not too
far apart; move them closer together and try to connect again.
• If the wireless connection is slow or your projected image contains noise, check for interference from
other equipment, such as a Bluetooth device or microwave. Move the interfering device farther away
or expand your wireless bandwidth.
• If the connection speed declines, reduce the number of connected devices.
Parent topic: Solving Network Problems
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or
epson.com.jm/support (Caribbean) and select your product for solutions to common problems with your
projector. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail
Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call [phone]. This service is available for the
duration of your warranty period. You may also speak with a projector support specialist by dialing (562)
276-4394 (U.S.) or [phone] (Canada).
Support hours are 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Pacific Time,
Saturday.