Solving Problems Check the solutions in these sections if you have any problems using the projector. Projection Problem Tips Projector Light Status Using the Projector Help Displays Solving Image or Sound Problems Solving Projector or Remote Control Operation Problems Solving Network Problems Where to Get Help Projection Problem Tips If the projector is not working properly, try turning it off and unplugging it. Then plug it back in and turn it on.
Projector Light Status The lights on the projector indicate the projector status and let you know when a problem occurs. Check the status and color of the lights and look for a solution in the table here.
Power light Status light Lamp light Temp light Status and solution Flashing blue Light status varies Light status varies Flashing orange Projector is too hot • Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects • Clean or replace the air filter • Make sure the environmental temperature is not too hot Off Flashing blue Off Orange Projector has overheated and turned off; leave it turned off to cool down for about five minutes, then do the following:
Power light Status light Lamp light Temp light Status and solution Off Flashing blue Orange Off Lamp or lamp cover has a problem • Check to see if the lamp is burned out, broken, or installed incorrectly; reseat or replace the lamp as necessary • Clean or replace the air filter • If operating the projector at high altitude, turn on High Altitude Mode • If the problem persists, unplug the projector and contact Epson for help • Check that the lamp cover is installed correctly Flashing blue Light st
Wireless LAN status (Pro EX7260/Pro EX9220) Wireless LAN light Status and solution Blue Wireless LAN is available Flashing blue quickly Connecting to a device Flashing blue slowly An error has occurred; turn off the projector, then turn it back on Off Wireless LAN is not available; make sure the wireless LAN settings are correct Note: If the lights display a pattern not listed in the table above, turn the projector off, unplug it, and contact Epson for help.
7. When you are finished, do one of the following: • To select another problem to solve, press Esc. • To exit the help system, press Home. Parent topic: Solving Problems Solving Image or Sound Problems Check the solutions in these sections if you have any problems with projected images or sound.
• Check the Display setting to make sure Messages is set to On. • If the projector does not respond when you press the control panel buttons, the buttons may be locked. Unlock the buttons. • If the projector does not respond when you press buttons on the remote control, make sure the remote receivers are turned on. • For images projected with Windows Media Center, reduce the screen size from full screen mode. • For images projected from applications using Windows DirectX, turn off DirectX functions.
• If you are projecting using the 1080p video format and change the computer resolution during projection, the video quality and performance may decline. • Make sure you are using the most recent version of the USB Display software. You can download the latest version from the Epson web site. Go to epson.com/support (U.S.) or epson.ca/support (Canada) and select your projector.
Displaying From a PC Laptop If you see the "No Signal" message when you display from a PC laptop, you need to set up the laptop to display on an external monitor. 1. Hold down the laptop's Fn key and press the key labeled with a monitor icon or CRT/LCD. (See your laptop manual for details.) Wait a few seconds for an image to appear. To display on both the laptop's monitor and the projector, try pressing the same keys again.
Related references Input Signal Settings - Signal Menu Supported Video Display Formats Solutions When Only a Partial Image Appears If only a partial computer image appears, try the following solutions: • Press the Auto button on the remote control to optimize the image signal. • Make sure the Resolution setting in the Signal menu is set correctly for the input signal. • Try adjusting the image position using the Position menu setting.
• Adjust the Quick Corner setting to correct the image shape. Parent topic: Solving Image or Sound Problems Related concepts Image Shape Related references Projector Feature Settings - Settings Menu Solutions When the Image Contains Noise or Static If the projected image seems to contain electronic interference (noise) or static, try the following solutions: • Check the cables connecting your computer or video source to the projector.
Supported Video Display Formats Solutions When the Image is Fuzzy or Blurry If the projected image is fuzzy or blurry, try the following solutions: • Adjust the image focus. • Clean the projector lens. Note: To avoid condensation on the lens after bringing the projector in from a cold environment, let the projector warm up to room temperature before using it. • Position the projector close enough to the screen.
Solutions When the Image Brightness or Colors are Incorrect If the projected image is too dark or light, or the colors are incorrect, try the following solutions: • Press the Color Mode button on the remote control to try different color modes for the image and environment. • Check your video source settings. • Adjust the available settings on the Image menu for the current input source, such as Brightness, Contrast, Tint, Color Temp., and/or Color Saturation.
• Check the audio cable connections between the projector and your video source. • If you do not hear sound from an HDMI source, set the connected device to PCM output. • Make sure any connected audio cables are labeled "No Resistance". • If you are using the USB Display function, turn on the Output audio from the projector setting in the Epson USB Display Settings program on your computer.
• If the projector's lamp shuts off, the Status light is flashing blue, and the Temp light is orange, the projector has overheated and shut off. Check the solutions for this light status. • If the power button on the remote control does not turn on the projector, check its batteries and make sure the Remote Receiver setting is turned on in the projector's menu, if available. • The power cord may be defective. Try another power cord. If that doesn't work, disconnect the cord and contact Epson.
Related references Remote Control Operation Projector Feature Settings - Settings Menu Related tasks Replacing the Remote Control Batteries Solutions to Password Problems If you cannot enter or remember a password, try the following solutions: • You may have turned on password protection without first setting a password. Try entering 0000 using the remote control. • If you have entered an incorrect password too many times and see a message displaying a request code, write down the code and contact Epson.
Solutions When Network Alert E-Mails are Not Received Parent topic: Solving Problems Solutions When Wireless Authentication Fails If you cannot authenticate a wireless connection, try the following solutions: • Make sure the Wireless Mode setting is set to Wireless Lan On. • Check the Security settings and passphrase in the Network Configuration menu. • Check the Event ID number displayed in the Info menu and check the link below to identify the problem.
Related tasks Controlling a Networked Projector Using a Web Browser Solutions When You Cannot Connect Using Screen Mirroring If you are unable to connect to the projector using Screen Mirroring (Pro EX9220), try the following solutions: • Select Screen Mirroring On as the Wireless Mode setting in the projector's Network menu. • Make sure the Operation Mode and Channel settings are correct for your mobile environment and try connecting again.
• If the connection speed declines, reduce the number of connected devices. Parent topic: Solving Network Problems Solutions When Network Alert E-Mails are Not Received If you do not receive an e-mail alerting you to problems with a projector over the network, try the following solutions: • Make sure the projector is turned on and connected to the network correctly. (If an error shut down the projector, it cannot send an e-mail.
