User`s guide

❏ Paper is not jammed inside the product. If it is, remove the jammed paper.
& “Paper Jams” on page 88
❏ The ink cartridges are not expended. If a cartridge is expended, replace it.
& “Replacing an ink cartridge” on page 61
❏ You have followed any special loading instructions that came with your paper.
❏ Clean the interior of the product.
& “Cleaning the interior of the product” on page 72
Multiple pages feed
❏ For plain paper, do not load paper above the line just under the H arrow mark inside the edge guide.
For Epson special media, make sure the number of sheets is less than the limit specified for the media.
& “Selecting Paper” on page 18
❏ Make sure the edge guides are snug against the edges of the paper.
❏ Make sure the paper is not curled or folded. If so, flatten it or curl it slightly toward the opposite side before
loading.
❏ Remove the stack of paper and make sure that the paper is not too thin.
& “Paper” on page 102
❏ Fan the edges of the stack to separate the sheets, then reload the paper.
Paper Cassette 2 is not displayed on the printer driver
After installing the optional paper cassette, you need to enable the cassette on the printer driver.
& “Enabling the optional cassette on the printer driver” on page 65
Paper is improperly loaded
If you have loaded the paper too far into the product, the product cannot feed the paper correctly. Turn the product off
and gently remove the paper. Then turn the product on and reload the paper correctly.
Paper is not ejected fully or is wrinkled
❏ If the paper does not eject fully, press the button indicated on the control panel to eject the paper. If the paper is
jammed inside the product, remove it by referring to the following section.
& “Paper Jams” on page 88
❏ If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new stack of paper.
Note:
Store any unused paper in its original packaging in a dry area.
User’s Guide
Troubleshooting for Printing
98