User’s Guide NPD5037-01 EN
AL-C300 Series User's Guide Contents Contents Selecting and Using Print Media. . . . . . . . . . . . . Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . Other paper. . . . . . . . . . . . . . . . . . . . . . . . . . Custom paper size. . . . . . . . . . . . . . . . . . . . . . Introduction Where to Find Information. . . . . . . . . . . . . . . . . . Warning, Caution, Important and Note. . . . . . . . . Prerequisites of Description in This Manual. . . . . .
AL-C300 Series User's Guide Contents Power and Control Panel Problems. . . . . . . . . . . The ready light does not turn on. . . . . . . . . . . The Printer does not turn off. . . . . . . . . . . . . . The Printer Does Not Print. . . . . . . . . . . . . . . . . Ready light is off and nothing prints. . . . . . . . . The ready light is on but nothing prints. . . . . . Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . Print quality is poor. . . . . . . . . . . . . . . . . . . .
AL-C300 Series User's Guide Introduction Note contains important information and useful tips on the operation of your printer. Introduction Where to Find Information Prerequisites of Description in This Manual Setup Guide Provides you with information on assembling the printer and installing the printer software. The following illustrations and screenshots are used in this guide unless otherwise indicated.
AL-C300 Series User's Guide Introduction Windows Generic name of operating systems above Mac OS X v10.9.x OS X Mavericks Mac OS X v10.8.x OS X Mountain Lion Mac OS X Generic name of Mac OS X v10.9.x, Mac OS X v10.8.x, Mac OS X v10.7.x, Mac OS X v10.6.
AL-C300 Series User's Guide Important Instructions ❏ Avoid using an electrical outlet that is controlled by wall switches or automatic timers. Accidental disruption of power can erase valuable information in your computer’s and printer’s memory. Important Instructions Important Safety Instructions ❏ Make sure that there is no dust on the socket. ❏ Be sure to insert the plug completely into the electrical outlet. Setting up the printer ❏ Do not handle the plug with wet hands.
AL-C300 Series User's Guide Important Instructions ❏ When connecting this product to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable. ❏ Place the printer near an electrical outlet where you can easily plug in and unplug the power cord. ❏ Do not put your printer where the cord will be stepped on.
AL-C300 Series User's Guide Important Instructions ❏ Never push objects of any kind through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Handling the consumable products and maintenance parts ❏ Do not sit or lean on the printer. Do not put heavy objects on the printer. ❏ Do not burn used consumable products or maintenance parts because they might explode and injure someone.
AL-C300 Series User's Guide Important Instructions ❏ Be careful not to scratch the surface of the drum. When you remove the photoconductor unit from the printer, always place it on a clean, smooth surface. Avoid touching the drum, since oil from your skin can permanently damage its surface and affect print quality. Ozone exposure limit The Epson laser printer generates less than 3 mg/h of continuous printing.
AL-C300 Series User's Guide Important Instructions ❏ Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession tickets, etc. ❏ Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc. Responsible use of copyrighted materials The printer may be used mistakenly or improperly to illegally copy copyrighted materials.
AL-C300 Series User's Guide Getting to Know Your Printer Inside the printer Getting to Know Your Printer Printer Parts Front and right side view 1. cassette 1 (standard paper cassette) 2. cover A 3. control panel 4. output tray 5. paper support 6. cover D 7. cover B 8. MP tray 9. cover E 10. cassette 2 (optional paper cassette) 1. photoconductor unit 2. waste toner bottle (waste toner box) 3. toner cartridge 4. fuser unit 5. duplex unit Rear and left side view 1.
AL-C300 Series User's Guide Getting to Know Your Printer Data light Status light Network Status Yellow Green Ready (1000 M link) Yellow (Flashing) Green Receiving packets (1000 M link) Yellow Orange Ready (100 M link) Yellow (Flashing) Orange Receiving packets (100 M link) Yellow Off Ready (10 M link) Yellow (Flashing) Off Receiving packets (10 M link) Off Green Deep sleep mode* (1000 M link) Off Off Deep sleep mode* (100 M / 10 M link) Power off mode* * See “Energy Saver Menu”
AL-C300 Series User's Guide Getting to Know Your Printer Control panel 1. Ready light On when the printer is ready, indicating that the printer is ready to receive and print data. Off when the printer is not ready, or in the sleep mode. 2. Error light (Orange) On or flashes when an error has occurred. Pressing the OK button or Auto Cont setting in the Setup Menu clears the errors that are flashing. 3.
AL-C300 Series User's Guide Getting to Know Your Printer 11. Pause/Release button Press once to pause. Press again to recover from pause. While paused, the following operations are available on the control panel. ❏ Canceling the current print job or stored print jobs. See “Cancelling a Print Job” on page 54. ❏ Interrupting print jobs to print a stored print job. ❏ Ejecting a paper (Form Feed) by holding down the OK button for more than 2 seconds.
AL-C300 Series User's Guide Getting to Know Your Printer E Using the Control Panel Accessing the control panel menus Use the u Up and d Down buttons to scroll through available settings, then press the r Right button to select a setting and return to the previous level. Press the l Left button to return to the previous level without changing the setting. When to make control panel settings In general, printer driver settings override settings made using the control panel.
AL-C300 Series User's Guide Getting to Know Your Printer Language Item Explanation Language Specifies the language displayed on the LCD panel and that printed on the status sheet. Settings (default in bold): English, Français, Deutsch, Italiano, ESPAÑOL, Nederlands, Português, , System Information System Information Item Explanation Main Version Displays the version of the firmware installed on each printer. MCU Version Serial No Displays the serial number of each printer.
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation PS3 Font List Prints a sample of the fonts available for your selected printer emulation. PCL Font Sample ESCP2 Font Sample FX Font Sample I239X Font Sample Machine Status Item Explanation Cyan(C) Toner The number of asterisks (*) between “E” and “F” indicates the remaining service lives of replacement parts. If a non-genuine replacement part is used, “?” is displayed instead of the indicator.
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation Duplex (AL-C300DN only) Specifies the duplex setting for the index printing. When Duplex Long is selected, duplex printing is done with long edge binding. When Duplex Short is selected, duplex printing is done with short edge binding. Settings (default in bold): Off (Simplex), Duplex Long, Duplex Short Image Print Menu Item Explanation Select File Select files to print. Print Start Prints the selected files.
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation Paper Size Specifies the paper size for the document printing. If Auto is selected, the paper size is determined based on the size of the first page that is printed. Settings (default in bold): Auto, A4, A5, A6, B5, LT, HLT, LGL, GLT, GLG, EXE, F4, MON, C10, DL, C6, IB5 Duplex (AL-C300DN only) Specifies the duplex setting for the document printing. When Duplex Long is selected, duplex printing is done with long edge binding.
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation Copies Designates the number of copies to be printed, from 1 through 999. Duplex (AL-C300DN only) Turns duplex printing on or off. This allows you to print on both sides of a page. This function is available only when you use A4, B5, LT, LGL, GLT, GLG, EXE, or F4 size paper. Settings (default in bold): Off, On Binding Specifies the binding direction of the printout.
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation Page Protect Allocates additional printer memory for printing data, as opposed to receiving it. You may need to turn this setting on if you are printing a very complex page. If a Print Overrun error message appears on the LCD panel during printing, turn this setting on and reprint your data.
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation Convert to Simplex (AL-C300DN only) In the duplex printing mode, specifies whether to print the last page of a job in one side printing mode. Setting Odd Page or 1 Page can prevent the last page from being printed on an unexpected page when you are printing on preprinted paper or hole-punched paper.
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation USB I/F Allows you to activate or deactivate the USB interface. Settings (default in bold): On, Off USB Speed Allows you to select the operation mode of USB interface. Selecting HS is recommended. Select FS if HS does not work on your computer system. Settings (default in bold): HS, FS Buffer Size Determines the amount of memory to be used for receiving data and printing data.
AL-C300 Series User's Guide Getting to Know Your Printer Energy Saver Menu Item Explanation Time to Sleep Specifies the length of the time until the printer enters the sleep mode or deep sleep mode if there are no button operations and no jobs to be printed.
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation Stop If Timer Setting is set to On, specifies the time when the Time to Off timer restarts and the printer can enter the power off mode. Settings (default in bold): 0:00 ... 18:00 ... 23:59 Day If Timer Setting is set to On, specifies the days when the Timer Setting is enabled.
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation Cassette1 Size Specifies the paper size loaded in the standard paper cassette. Settings (default in bold): A4, A5, A6, B5, LT, HLT, GLT , EXE, CTM* * For the sizes of paper that are available for CTM, refer to “Available Paper and Capacities” on page 37. Cassette1 Type Specifies the paper type loaded in the standard paper cassette.
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation Page Side Select Front when printing on the front of normal paper (Plain), thick paper (Thick), or extra thick paper (Extra Thick). Settings (default in bold): Front, Back Paper Source Specifies whether paper feeds into the printer from the MP tray, the standard paper cassette (Cassette 1), or the optional paper cassette unit (Cassette 2).
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation Left Offset Makes fine adjustments to the horizontal printing position of the page. Important: c Make sure that the printed image does not extend beyond the edge of the paper. Otherwise, you may damage the printer. Settings (default in bold): -99.0 ... 0.0 ... 99.0mm in 0.5 increments T Offset B Adjusts the vertical printing position on the back of the paper when printing on both sides.
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation Height Specifies the default font height if the font is scalable and proportional. This item may not appear depending on the FontSource or Font Number settings. Settings (default in bold): 4.00 … 12.00 … 999.75 pt in 0.25 pt increment SymSet Selects the default symbol set.
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation Coloration Allows you to select the color printing or black-and-white printing mode. Settings (default in bold): Color, Mono Image Protect When On is selected, the print quality is not reduced even with insufficient memory. In that case, Memory Overflow is displayed and the printing is stopped. When Off is selected, the print quality is reduced with insufficient memory.
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation T.Margin Sets the distance from the top of the page to the baseline of the first printable line. The distance is measured in inches. The smaller the value, the closer the printable line is to the top. Settings (default in bold): 0.40 ... 0.50 ... 1.50 inch in 0.05-inch increments Text Sets the page length in lines. For this option, a line is assumed to be 1 pica (1/6 inch). If you change the Orientation, Page Size, or T.
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation Bit Image The printer is able to emulate the graphics densities set with the printer commands. If you select Dark, the bit image density is high, and if you select Light, the bit image density is low. If you select BarCode, the printer converts bit images to bar codes by automatically filling in any vertical gaps between dots. This produces unbroken vertical lines that can be read by a bar code reader.
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation CGTable Use the character generator (CG) table option to select the graphics character table or the italics table. The graphics table contains graphic characters for printing lines, corners, shaded areas, international characters, Greek characters, and mathematical symbols. If you select Italic, the upper half of the character table is defined as italic characters.
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation Pitch Selects the pitch (the horizontal spacing) of the font in fixed pitch, measured in cpi (characters per inch). You can also choose proportional spacing. Settings (default in bold): 10 cpi, 12cpi, 15cpi, 17cpi, 20cpi, 24cpi, Prop. Code Page Selects the character tables. Character tables contain the characters and symbols used by different languages. The printer prints text based on the selected character table.
AL-C300 Series User's Guide Getting to Know Your Printer Item Explanation ZeroChar Specifies whether the printer prints a slashed or unslashed zero. Settings (default in bold): 0, (or the zero character with a slash) CharacterSet Selects character table 1 or 2. Settings (default in bold): 1, 2 Admin Settings Note: ❏ To access the Admin Settings menu, enter the administrator password. ❏ The password is not set in default. Press the OK button when Admin Password is required.
AL-C300 Series User's Guide Getting to Know Your Printer Bookmark Menu The bookmark menu appears by pressing the OK button while the LCD panel displays Ready. In the bookmark menu, the bookmarked setting items are listed and you can select one of them. The following menus are bookmarked by default. ❏ Reset Menu ❏ MP Tray Size ❏ System Information To add menus to the bookmark menu, display the menu you want to add and press the OK button for more than two seconds.
AL-C300 Series User's Guide Loading Paper Loading Paper Available Paper and Capacities Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs.
AL-C300 Series User's Guide Loading Paper Important: c You cannot use the following paper in this printer.
AL-C300 Series User's Guide Loading Paper D Loading Paper Load a stack of the desired paper on the center of the paper cassette with the printable surface facing up. Note: This printer does not automatically detect paper sizes in the paper sources. Make sure to specify a paper size using the Tray Menu on the control panel. The factory default paper size for all of the paper sources is A4. Paper cassette Note: Perform the same procedure to load paper into the optional paper cassette.
AL-C300 Series User's Guide Loading Paper G Extend the paper support according to the size of the paper to prevent the paper from slipping off the printer. H Set the Cassette1 Size and Cassette1 Type settings to match the loaded paper size and paper type on the control panel. For details, see “Tray Menu” on page 25. C Press down on the center of the paper lifting plate until the left and right locking tabs (white) lock into place.
AL-C300 Series User's Guide Loading Paper F G Extend the paper support according to the size of the paper to prevent the paper from slipping off the printer. a. C10 b. IB5 c. MON, DL, C6 Set the MP Type setting on the control panel to match the type of paper loaded. For details, see “Tray Menu” on page 25. Printer driver settings MP tray Selecting and Using Print Media Printer driver settings You can use special media, such as envelopes, thick paper, labels, and coated paper.
AL-C300 Series User's Guide Loading Paper Note: ❏ Depending on the quality of labels, the printing environment, or the printing procedure, labels might be wrinkled. Make a trial print run before you print on a lot of labels. Available paper source ❏ MP tray ❏ Standard paper cassette Printer driver settings ❏ Duplex printing is not available for labels. ❏ Press a sheet of paper on top of each sheet of labels. If the paper sticks, do not use those labels in your printer.
AL-C300 Series User's Guide Loading Paper ❏ For Windows, access the printer driver, then select User Defined Size from the Document Size list on the Main tab. In the User defined Paper Size dialog box, adjust the Paper Width, Paper Length, and Unit settings to match your custom paper. Then click OK and your custom paper size will be saved. ❏ When sharing the printer on a network, you cannot create User Defined Size at the client.
AL-C300 Series User's Guide Printing Tasks Printing Tasks Basics of Printing This section describes the basics of printing using the Windows printer driver (ESC/Page language) as an example. Printing can also be done by similar procedures using other supported operating systems or emulation languages. A Load a stack of paper. B Make the appropriate settings on the control panel. C Click Print from the File menu on the application you are using. D Select your printer.
AL-C300 Series User's Guide Printing Tasks Item Explanation 4 Paper Type Selects the type of print media loaded in the paper source. 5 Color Selects Color or Grayscale according to your purpose. 6 (printout image) Displays an image of the printout. Note: ❏ To show the help for each item, right-click the item and click Help on the printer driver. ❏ In the Main screen, you can also make settings for 2-sided printing (AL-C300DN only) and collating.
AL-C300 Series User's Guide Printing Tasks Item 2 Explanation 2-Sided Printing Prints on the front and back of the sheet. Combined with the Reduce/Enlarge function, a 2 page A3 document can be printed on one A4 size sheet. Click Settings to make Binding Edge, Binding Margin and folded booklet settings. See “Printing a booklet (AL-C300DN only)” on page 49. 3 Multi-Page Enables 2 pages or 4 pages per sheet printing on the same paper size as the original document.
AL-C300 Series User's Guide Printing Tasks Item 2 Explanation Watermark Features Anti-Copy Pattern This function allows you to print a document as a copy-protected document. When you try to copy a copy-protected document, “Copy” is printed several times on the document. This function is useful to prevent unauthorized copying. Any text string can be registered. Note: ❏ Epson does not guarantee protection from information leakage or any other damages caused by using this function.
AL-C300 Series User's Guide Printing Tasks Setting the Maintenance Screen This screen enables you to start Job Arranger Lite, enables settings, such as Notice Settings for EPSON Status Monitor. For details, see the help for each item.
AL-C300 Series User's Guide Printing Tasks Set paper that is suitable for 2-sided printing (duplex printing). See “Available Paper and Capacities” on page 37. Setting Advanced Features Printing to fold a batch of pages in half The printer driver has useful functions such as 2-sided printing (for AL-C300DN only) or multi-page printing to save paper and toner, or adding an anti-copy pattern to prevent unauthorized copying. This function prints a booklet ready for center binding.
AL-C300 Series User's Guide Printing Tasks A Select Auto (Long-edge binding) or Auto (Short-edge binding) in the 2-sided Printing list box and click Settings. B Select the Booklet check box and select Side Binding. C Click OK to close setting dialog box. D Print the document, fold in half 5 sheets by 5 sheets, overlap all sheets, and then bind them. The optional CompactFlash memory must be installed on your printer in order to use the Reserve Job function.
AL-C300 Series User's Guide Printing Tasks E Note: If no print jobs have been saved with the password you entered, Wrong Password appears briefly on the LCD panel then the printer exits the control panel menus. Confirm the password and try again. Press the r Right button, then use the d Down and u Up buttons to select the number of copies. To delete the print job without printing any copies, press the d Down button to display Delete on the LCD panel.
AL-C300 Series User's Guide Printing Tasks C In the Basic Settings tab — Form Overlay — Create Overlay Data, click More Settings. The Create Form dialog box appears. C In the More Options tab, check the Form Overlay check box, and click Settings. The Form Selection dialog box appears. D Select one form data in the Form data box, select Overlay or Underlay in the Layering list, then click OK. E Click OK. F Click Print to print the document with the form data.
AL-C300 Series User's Guide Printing Tasks B Insert a USB memory into the USB host interface of the printer. Using EPSON Status Monitor Accessing EPSON Status Monitor EPSON Status Monitor is a utility program on your computer that monitors your printer and gives you information about its current status such as printer errors, the remaining service lives of the replacement parts, or progress of printing. Note: ❏ If the printer is in the sleep mode, the USB memory may not be detected automatically.
AL-C300 Series User's Guide Printing Tasks When you want to know the current status of the printer, click the EPSON Status Monitor tray icon on the taskbar, then select the printer name and menu you want to access. Accessing from the printer driver: When you want to know the remaining service lives of the replacement parts, click Replacement Parts Information. Tray Icon Settings This setting decides the screen to be opened when you double-click the EPSON Status Monitor tray icon on the taskbar.
AL-C300 Series User's Guide Printing Tasks B Press the d Down or u Up button to select the job that you want to cancel, then press the OK button. C Press the d Down or u Up button to select Cancel Job, then press the OK button. Printing is canceled. Note: Select Cancel All Jobs in step 3 to cancel all print jobs in the printer’s memory. From the computer For Windows Note: Cancel a job from the printer's control panel if the transmission has been completed.
AL-C300 Series User's Guide Uninstalling and Installing Software Uninstalling and Installing Software Installing Software Uninstalling Software Note: ❏ Uninstalling the printer software may require administrator privileges. You must uninstall the software before you can upgrade it or reinstall it. ❏ Note: ❏ Uninstalling the printer software may require administrator privileges. A Close all applications.
AL-C300 Series User's Guide Uninstalling and Installing Software A F Make sure that the printer is turned off. Insert the printer Software Disc into your CD/DVD drive. Note: If your computer does not have a CD/DVD drive, download the driver from the Epson website. http://www.epson.eu/Support (Europe) http://support.epson.net/ (outside Europe) B Note: Change the drive letter as needed for your system. Connect your computer to the printer with a USB cable, then turn on the printer.
AL-C300 Series User's Guide Uninstalling and Installing Software C Select Add a local printer. Selecting the printer For Windows XP or Windows Server 2003, click Next to proceed the next screen, select Local printer, then click Next. After installing the PostScript 3 printer driver, you need to select the printer. In a network environment Note: Do not select the Automatically detect and install my Plug and Play printer check box.
AL-C300 Series User's Guide Uninstalling and Installing Software A Go to the following Epson Web site to download the latest executable file of the driver. http://www.epson.eu/Support (Europe) http://support.epson.net/ (outside Europe) B Double-click the downloaded file that is executable and follow the on-screen instructions. C After the installation is done, access your printer's Properties and Printing Preferences to customize the printer driver settings.
AL-C300 Series User's Guide Troubleshooting The printer is canceling the specified print job and the current print job. This message appears when Cancel Job is selected after you specify the file to be canceled on the control panel. Troubleshooting Checking Printer Status Can’t Print The print data is deleted because it is incorrect. Status and error messages on the control panel Make sure the appropriate paper size and printer driver are used.
AL-C300 Series User's Guide Troubleshooting To clear this warning message, select Clear Warning from the control panel’s Reset Menu. Duplex Memory Overflow (AL-C300DN only) There is not enough memory for duplex printing. The printer prints only on the front and ejects the paper. To clear this error, follow the instructions below. Check Paper Size The paper size setting is different from the size of paper loaded in the printer.
AL-C300 Series User's Guide Troubleshooting The CompactFlash memory is being formatted. Invalid N/W Module Fuser Needed Soon There is no network program, or the network program cannot be used with your printer. Contact a qualified service representative. This warning message indicates that the fuser unit is near the end of its service life. You can continue to print until the Replace Fuser message appears. Invalid PS3 There are errors in the ROM module. Turn off the printer and contact your dealer.
AL-C300 Series User's Guide Troubleshooting This warning message indicates that the photoconductor unit is near the end of its service life. Reboot to apply settings You selected No when Do you want to reboot to apply the settings? was displayed. To clear this warning message, select Clear Warning from the control panel’s Reset Menu. The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.
AL-C300 Series User's Guide Troubleshooting The toner cartridge has reached the end of its service life and need to be replaced. The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively. ROM CHECK The printer is checking the ROM. Searching Files This message appears only when Convert to Monochrome is set to On, and the black toner is still left. You can print in black-and-white by pressing the OK button.
AL-C300 Series User's Guide Troubleshooting This message indicates an internal error in the printer. Reset the printer. If this error persists, consult your dealer.
AL-C300 Series User's Guide Troubleshooting Network Status Sheet Clearing Jammed Paper Prints the status of the network interface configuration. * The printer driver can also print status sheets. Access the printer driver's Maintenance tab, and click the Print Status Sheets icon. If paper becomes jammed in the printer, the printer’s LCD panel and EPSON Status Monitor provide alert messages. Paper jams may occur in more than one location simultaneously.
AL-C300 Series User's Guide Troubleshooting Important: c Do not touch the transfer rollers to avoid damaging them. C For models that have a duplex unit, if there is any jammed paper, remove it gently. Be careful not to tear the jammed paper. D Close cover B. D (Cover D) A Close the MP tray, then pull the lever and open cover B. B Open cover D. B (Cover B) A B Close the MP tray, then pull the lever and open cover B. If there is any jammed paper, remove it gently with both hands.
AL-C300 Series User's Guide Troubleshooting C Unlock the release levers on both sides of the fuser unit. G Lock the release levers on both sides of the fuser unit. D Pinch the green labels on the eject cover, and then open it. H Close the cover D, then B. E Remove any jammed paper gently. Be careful not to tear the jammed paper. F C1 (Cassette 1), C2 (Cassette 2) These instructions use the standard paper cassette (C1) as an example. Use the same procedure for optional paper cassette (C2).
AL-C300 Series User's Guide Troubleshooting E (Cover E) A Close the MP tray, then open cover E. B Remove any jammed paper gently. Be careful not to tear the jammed paper. C Close cover E.
AL-C300 Series User's Guide Troubleshooting Paper Does Not Feed Properly Cause What to do The paper guides are not set correctly. Make sure that the paper guides in all the paper cassettes and the MP tray are set to the correct paper size positions. The paper source setting may not be correct. Make sure that you have selected the correct paper source in your application. There may be no paper in the paper source. Load paper into the selected paper source.
AL-C300 Series User's Guide Troubleshooting The Printer does not turn off Cause What to do The printer is in the power off mode (Wakeup/Sleep button blinks) Wait for a while. The printer turns off in approximately ten seconds. To not enter the power off mode, set Power Off Timer to Off in Energy Saver Menu on the control panel. The Printer Does Not Print Ready light is off and nothing prints Cause What to do The printer is offline. The printer is paused by pressing the Pause/Release button.
AL-C300 Series User's Guide Troubleshooting Printout Problems Print quality is poor Refer to the table below if your printouts are light, faint, uneven, dark, or dirty or if some areas are not printed. Cause What to do You may not be using the correct type of paper for your printer. Smooth, high-quality copier paper is recommended for best results. See “Available Paper and Capacities” on page 37 for information on choosing paper. Your paper may be moist or damp.
AL-C300 Series User's Guide Troubleshooting Cause What to do Condensation may occur. Wait at least one hour before using the printer after moving it from a cool to a warm environment. The printer cannot print in the required quality level because of insufficient memory, and the printer lowers the quality automatically so that the printer can continue printing. Check to see if the printout is acceptable. If not, lower print quality temporarily in the printer driver.
AL-C300 Series User's Guide Troubleshooting Cannot print in color Cause What to do Black is selected as the Color setting in the printer driver. Change this setting to Color. The color setting in the application you are using is not appropriate for color printing. Make sure that the settings in your application are appropriate for color printing. The printout position is not correct Cause What to do The page length and margins may be set incorrectly in your application.
AL-C300 Series User's Guide Troubleshooting Cause What to do The emulation setting for the port may not be correct. Specify the emulation mode by using the printer’s control panel menus. See “Emulation Menu” on page 28. Note: If a configuration status sheet does not print correctly, your printer may be damaged. Contact your dealer or a qualified service representative.
AL-C300 Series User's Guide Troubleshooting Cause What to do The Emulation Menu in the printer’s Control Panel is set to a mode other than Auto or PS3 for the interface that you are using. Change the mode setting to either Auto or PS3. The printer or its driver does not appear in utilities in the printer configuration (Mac OS only) Cause What to do The printer name has been changed. Ask the network administrator for details, then select the appropriate printer name.
AL-C300 Series User's Guide Troubleshooting The printer does not print normally via the USB interface Cause What to do For Windows users only The printer cannot print binary data when it is connected to the computer via the USB interface. Make sure that the Data Format setting, which is accessed by clicking Advanced on the PostScript sheet of the printer’s Properties, is set to ASCII or TBCP. The Data Format setting in the printer’s Properties is not set to ASCII or TBCP.
AL-C300 Series User's Guide Troubleshooting Other Problems The optional product is not available Cause What to do The printer does not recognize the optional product. Print a configuration status sheet to see if the printer recognizes the optional product. If not, reinstall the optional product. The setting for recognizing options may be set manually.
AL-C300 Series User's Guide Troubleshooting Cannot access the shared printer Cause What to do Inappropriate texts are used for the Share name of the shared printer. Do not use spaces or hyphens for the Share name. An additional driver cannot be installed on the client computer, although the print server’s OS and the client OS are different. Install the printer drivers from the Software Disc. Your network system causes this problem. Ask the administrator of the network for assistance.
AL-C300 Series User's Guide Troubleshooting Replacing Consumable Products/Maintenance Parts Note: Messages appear for one consumable product or maintenance part at a time. After replacing a consumable product or maintenance part, check the LCD panel for replacement messages for other consumable products or maintenance parts. Precautions during replacement Cleaning the Printer Always observe the following handling precautions when replacing consumable products or maintenance parts.
AL-C300 Series User's Guide Troubleshooting C Paper transfer roller on the optional paper cassette Gently wipe the rubber parts of the pickup roller with a well-wrung wet cloth. A Close the MP tray, then oven cover E. B Gently wipe the rubber parts of the roller with a well-wrung wet cloth. Note: This section explains the procedure for the standard paper cassette. Use the same procedure for the optional paper cassette. C Close cover E. A Cleaning the exposure window D Close the MP Tray.
AL-C300 Series User's Guide Troubleshooting B Remove the cleaning tool from the standard paper cassette. G Lift the waste toner box (waste toner bottle) to unlock it. C Close the standard paper cassette into the printer. H Grab both sides of the waste toner box (waste toner bottle) and pull it out. I Press "PUSH" on the photoconductor to unlock it and pull it out. J Attach the cover that was removed in step 1.
AL-C300 Series User's Guide Troubleshooting K Insert the window cleaning tool into the photoconductor unit opening, pull it out, and then repeat this back and forth movement 2 or 3 times. L Remove the cover attached in step 10 from the photoconductor unit. M Insert the photoconductor unit until it locks. N Repeat step 5 to 13 to clean the windows for other colors. O Insert the waste toner bottle (waste toner box) until it locks. Q Close cover A.
AL-C300 Series User's Guide Troubleshooting B Important: c When moving the printer, always keep it horizontal. Be sure to lift the printer by the correct positions as shown below. Installing Options Optional paper cassette unit For details about the paper types and sizes that you can use with the optional paper cassette unit, see “Available Paper and Capacities” on page 37. The available optional paper cassette units are as follows: Important: c When moving the printer, always keep it horizontal.
AL-C300 Series User's Guide Troubleshooting B Carefully take the optional paper cassette unit out from its carton and place it where you intend to set up the printer. C Open cover E on the right side of the optional paper cassette unit. D !Caution: Be careful when working inside the printer as some components are sharp and may cause injury. Important: c Before you install a CompactFlash memory, be sure to discharge any static electricity by touching a grounded piece of metal.
AL-C300 Series User's Guide Troubleshooting E J Insert a CompactFlash memory into the slot. Turn on the printer. If Format Required appears on the control panel, press the OK button to format the CompactFlash. To confirm that the option is installed correctly, print a configuration status sheet. See “The Printer Does Not Print” on page 71. Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver.
AL-C300 Series User's Guide Appendix Appendix Technical Specifications General Dimensions*1 Weight*2 Height 350 mm (13.8 in.) Width 444 mm (17.5 in.) Depth 544 mm (21.5 in.) AL-C300N: Approx. 27.5 kg AL-C300DN: Approx. 28.3 kg *1 Figures in mm are rounded to the nearest decimal place, and the figures in in. are the conversions. *2 Including consumable products and excluding options.
AL-C300 Series User's Guide Appendix Interfaces USB: Hi-Speed USB Ethernet: 1000BASE-T/100BASE-TX/10BASE-Te USB Host: Hi-Speed USB Electrical 110-120 V 220-240 V Rated voltage 110 V-120 V 220 V-240 V Rated frequency 50 Hz/60 Hz 50 Hz/60 Hz Rated current 8.8 A 4.6 A Average (color) 500 W 475 W Average (black-and-white) 445 W 428 W MAX 820 W 910 W During ready mode 67 W 69 W During sleep mode* 2.74 W 2.80 W During deep sleep mode 1.23 W 1.35 W During power off mode 0.25 W 0.
AL-C300 Series User's Guide Appendix Note: The printable area may be smaller depending on the application.
AL-C300 Series User's Guide Appendix Windows Server 2008 R2 Enterprise Edition Windows Server 2008 R2 Standard Edition Windows Server 2008 Standard Edition, Windows Server 2008 x64 Standard Edition Windows Server 2008 Enterprise Edition, Windows Server 2008 x64 Enterprise Edition Windows Server 2003 Standard Edition, Windows Server 2003 x64 Standard Edition Windows Server 2003 Enterprise Edition, Windows Server 2003 x64 Enterprise Edition Mac OS X v10.6.8 - v10.9.
AL-C300 Series User's Guide Appendix Item Explanation 020 Special Adjusts the print quality for special paper according to the paper type. Settings (default in bold): 0: Plain paper 1: Coated paper 1 2: Coated paper 2 051 Feed Offset Do this adjustment after you have eliminated the variation between the paper sources by 055 Feed Reg1 MP/059 Feed Reg1 C1/063 Feed Reg1 C2. This function adjusts the vertical position at which to start printing.
AL-C300 Series User's Guide Appendix Item Explanation 057 Feed Reg2 MP 061 Feed Reg2 C1 065 Feed Reg2 C2 Adjusts the vertical position at which to start printing and eliminate the variation between the paper sources. The position moves lower on the sheet of paper as the value increases. This setting is used when feeding paper from the MP tray, C1, or C2 for printing on the front side of the sheet of paper for duplex printing. Settings (default in bold): -3.5 ... 0.0 ... 3.5 mm in 0.
AL-C300 Series User's Guide Appendix Item Explanation 301 Noise Level Adjusts the image gradation. As the value increases, the image gradation gets better, but the image granularity gets worse. Settings (default in bold): 0 ... 3 ... 7 (step 1) 302 Color DiagnosisSht Prints a color diagnosis sheet that allows you to check for inaccurate colors, blurring or dirt on the printout.
AL-C300 Series User's Guide Appendix Maintenance parts Product name Part number Remark Fuser unit 3061/3062 ❏ Storage temperature: 0 to 35˚C (32 to 95˚F) ❏ Storage humidity: 30 to 85% RH ❏ These products comply with CE marking requirements in accordance with EMC Directive 2004/108/EC. ❏ Part number vary by location. Options Product name Part number Remark 500-Sheets Paper Cassette Unit C12C802651 Height: 117 mm (4.6 in.) Width: 447 mm (17.6 in.) Depth: 520 mm (20.5 in.) Weight: 7.
AL-C300 Series User's Guide Appendix Clarendon, Helvetica, New Century Schoolbook, Optima, Palatino, Stempel Garamond, Times and Univers are registered trademarks of Heidelberger Druckmaschinen AG, which may be registered in certain jurisdictions, exclusively licensed through Linotype Library GmbH, a wholly owned subsidiary of Heidelberger Druckmaschinen AG. Copyright and Trademarks A part of the ICC Profile contained within this product was created by Gretag Macbeth ProfileMaker.
AL-C300 Series User's Guide Appendix Standard and approvals European model: Low Voltage Directive 2006/95/EC EN 60950-1 EN 60825-1 EMC Directive 2004/108/EC EN 55022 Class B EN 55024 EN 61000-3-2 EN 61000-3-3 Software License Terms Open source software licenses This product contains a number of open-source software. The following table indicates the list of the open-source software which this product uses and these licenses.
AL-C300 Series User's Guide Where To Get Help Where To Get Help Contacting Epson Support Before contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact Epson support services for assistance. If Epson support for your area is not listed below, contact the dealer where you purchased your product.
AL-C300 Series User's Guide Where To Get Help Repair service center: Telephone number Fax number Address 02-23416969 02-23417070 No.20, Beiping E. Rd., Zhongzheng Dist., Taipei City 100, Taiwan 02-27491234 02-27495955 1F., No.16, Sec. 5, Nanjing E. Rd., Songshan Dist., Taipei City 105, Taiwan 02-32340688 02-32340699 No.1, Ln. 359, Sec. 2, Zhongshan Rd., Zhonghe City, Taipei County 235, Taiwan 039-605007 039-600969 No.342-1, Guangrong Rd.
AL-C300 Series User's Guide Where To Get Help ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty Help for users in Thailand Contacts for information, support, and services are: World Wide Web (http://www.epson.co.th) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.
AL-C300 Series User's Guide Where To Get Help ❏ Technical support Phone (62) 21-572 4350 Fax (62) 21-572 4357 Epson Service Center Jakarta Mangga Dua Mall 3rd floor No 3A/B Jl. Arteri Mangga Dua, Jakarta Phone/Fax: (62) 21-62301104 Bandung Lippo Center 8th floor Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766 Surabaya Hitech Mall lt IIB No. 12 Jl. Kusuma Bangsa 116 – 118 Surabaya Phone: (62) 31-5355035 Fax: (62)31-5477837 Yogyakarta Hotel Natour Garuda Jl. Malioboro No.
AL-C300 Series User's Guide Where To Get Help Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏ Latest versions of Epson product drivers Users can access our World Wide Web home page at: http://www.epson.com.
AL-C300 Series User's Guide Where To Get Help ❏ Enquiries on repair services & warranty, product usage and technical support (Techline) Phone: 603-56288333 Help for users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below: Trunk Line: (63-2) 706 2609 Fax: (63-2) 706 2665 Helpdesk Direct Line: (63-2) 706 2625 E-mail: epchelpdesk@epc.epson.com.
