User’s Guide NPD4626-00 EN
AL-C500 Series User's Guide Copyright and Trademarks No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information contained herein.
AL-C500 Series User's Guide Marigold is trademark of Arthur Baker and may be registered in some jurisdictions. Antique Olive is a registered trademark of Marcel Olive and may be registered in certain jurisdictions. Carta and Tekton are registered trademarks of Adobe Systems Incorporated. Marigold and Oxford are trademarks of AlphaOmega Typography. Coronet is a registered trademark of Ludlow Type Foundry. Eurostile is a trademark of Nebiolo.
AL-C500 Series User's Guide Operating System Versions In this manual, the following abbreviations are used. Windows refers to Windows 7, 7 x64, Vista, Vista x64, XP, XP x64, Server 2008, Server 2008 x64, Server 2008 R2, Server 2003, and Server 2003 x64. ❏ Windows 7 refers to Windows 7 Ultimate Edition, Windows 7 Home Premium Edition, Windows 7 Home Basic Edition, and Windows 7 Professional Edition.
AL-C500 Series User's Guide Contents Safety Instructions Warning, Caution, Important, and Note. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Important Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Setting up the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AL-C500 Series User's Guide Output tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Selecting and Using Print Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Envelopes. . .
AL-C500 Series User's Guide Information Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 System Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Tray Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Emulation Menu. . . . . . .
AL-C500 Series User's Guide Stapling function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Offset function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Problems Using Stapler/Stacker Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Cannot staple. . . . . . . . .
AL-C500 Series User's Guide Chapter 8 Troubleshooting Clearing Jammed Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Precautions for clearing jammed paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Paper Jam M (Cover M). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Paper Jam L (Cover L).
AL-C500 Series User's Guide Memory Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 Insufficient memory for current task. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 Insufficient memory to print all copies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 Paper Handling Problems. . . . . . . . . . . . .
AL-C500 Series User's Guide Using the PCL6 Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Appendix A Technical Specifications Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201 Available paper types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AL-C500 Series User's Guide Help for Users in Taiwan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Help for Users in Singapore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 Help for Users in Thailand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 Help for Users in Vietnam. . . . . . . . . .
AL-C500 Series User's Guide Safety Instructions Warning, Caution, Important, and Note ! Warning must be followed to avoid serious bodily injury. ! Caution must be followed carefully to avoid bodily injury. c Important must be observed to avoid damage to your equipment. Note contains important information and useful tips on the operation of your printer. Important Safety Instructions Setting up the printer ❏ Because the printer weighs approximately 42.
AL-C500 Series User's Guide ❏ If you are unable to insert the AC plug into the electrical outlet, contact an electrician. ❏ Be sure the AC power cord meets the relevant local safety standards. Use only the power cord that comes with this printer. Use of the another cord may result in fire or electric shock. This printer’s power cord is for use with this printer only. Use with other equipment may result in fire or electric shock.
AL-C500 Series User's Guide ❏ If you use an extension cord, make sure that the total of the ampere ratings on the products plugged into the extension cord does not exceed the extension cord ampere rating. ❏ When connecting this printer to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.
AL-C500 Series d 50 cm e 13 cm User's Guide To install and use any of the following options, you will need the indicated amount of additional space. 550-Sheet Paper Cassette Unit adds 13.4 cm (5.3 in.) to the bottom of the printer. 1100-Sheet Paper Cassette Unit adds 35.1 cm (13.8 in.) to the bottom of the printer. 1000-Sheet Stapler/Stacker Unit adds 47.8 cm (18.8 in.) to the left of the printer.
AL-C500 Series User's Guide Using the printer ❏ Be careful not to touch the fuser, which is marked ! (CAUTION), or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, turn off the printer and wait 30 minutes to allow the heat to subside before doing so. *! (CAUTION) ❏ Be careful not to touch the parts, which are marked ! (CAUTION) as shown in the illustration below.
AL-C500 Series User's Guide Clutch *! (CAUTION) ❏ Do not insert your hand deep into the fuser unit as some components are sharp and may cause injury. ❏ Never push objects of any kind through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. ❏ When optional paper cassettes are installed, do not open two or more paper cassettes at the same time.
AL-C500 Series User's Guide ❏ Do not turn off the printer: - After turning on the printer, wait until Ready appears on the LCD panel. - While Ready light is flashing. - While the Data light is on or flashing. - While printing. ❏ Avoid touching the components inside the printer unless instructed to do so in this guide. ❏ Follow all warnings and instructions marked on the printer. ❏ Except as specifically explained in the printer’s documentation, do not attempt to service this printer yourself.
AL-C500 Series User's Guide ❏ To get the best print quality, do not store the toner cartridge or photoconductor unit in an area subject to direct sunlight, dust, salty air, or corrosive gases (such as ammonia). Avoid locations subject to extreme or rapid changes in temperature or humidity. ❏ When removing the photoconductor unit, do not expose it to sunlight at all and avoid exposing it to room light for more than three minutes. The photoconductor unit contains a light-sensitive drum.
AL-C500 Series User's Guide Ozone safety Ozone emission Ozone gas is generated by laser printers as a by-product of the printing process. Ozone is produced only when the printer is printing. Ozone exposure limit The Epson laser printer generates less than 3 mg/h of continuous printing.
AL-C500 Series User's Guide Chapter 1 Getting to Know Your Printer Printer Parts Front view a b c d h e f g a. control panel b. output tray c. lever B d. cover B e. MP tray f. power switch g. standard lower paper cassette h.
AL-C500 Series User's Guide Rear view a b c ed a. Type-B interface card slot cover b. USB interface connector c. Ethernet interface connector d. AC inlet e.
AL-C500 Series User's Guide cover A and cover H are opened j nml k cover B is opened o p s q r a. toner cartridge (Yellow) b. toner cartridge (Magenta) c. toner cartridge (Cyan) d. toner cartridge (Black) e. lever G f. cover H g. waste toner collector h. cleaning rod i. exposure window j. transfer belt k. photoconductor unit (Black) l. photoconductor unit (Cyan) m. photoconductor unit (Magenta) n. photoconductor unit (Yellow) o. cover F p.
AL-C500 Series q. transfer roll unit s. lever J r. User's Guide cover D Control panel a b c d e f g h i l k j a. LCD panel Displays printer status messages and control panel menu settings. b. c. d. e. f. OK button Left button Up button Right button Down button Use these buttons to access the control panel menus, where you can make printer settings and check the status of consumable products. For instructions on how to use these buttons, see “Using the Control Panel Menus” on page 60. g.
AL-C500 Series k. Pause/Cancel button User's Guide Press once to pause. Press again to recover from pause. While paused, the following operations are available on the control panel. - Canceling the current print job or stored print jobs. - Interrupting print jobs to print a stored print job. For instructions on these operations, see “Canceling Printing” on page 107 and “Interrupting Printing” on page 108. l.
AL-C500 Series User's Guide Note: Make sure that the DIMM you purchase is compatible with Epson products. For details, contact the store where you purchased this printer or an Epson qualified service representative. ❏ Parallel Interface Card (C12C824521) This option enables parallel interface connection. Insert the parallel interface card to the Type-B interface card slot. Consumable Products The life of the following consumable products is monitored by the printer.
AL-C500 Series User's Guide Maintenance Parts Product name Product code Fuser Unit 3046/3047 Transfer Unit 3048 Note: Fuser unit part numbers vary by location. Where to Find Information Setup Guide Provides you with information on assembling the printer and installing the printer software. User’s Guide (this manual) Provides you with detailed information on the printer’s functions, optional products, maintenance, troubleshooting, and technical specifications.
AL-C500 Series User's Guide Printer Features Power saving performance The printer has an advanced power saving feature that helps you reduce electricity consumption. In the power off mode, the printer consumes about 0.3 W by disabling almost all operations. For a detailed explanation, see “Energy Saver Menu” on page 87. Print Job Arranger This function allows printing settings for several documents created by different applications at the same time.
AL-C500 Series User's Guide Chapter 2 Printing Tasks Loading Paper into Your Printer This section describes how to load paper. If you use special media such as envelopes, see also “Selecting and Using Print Media” on page 34. For specifications or details about the paper types and sizes, see “Paper” on page 201. c Important: Do not let the paper’s edge slide across your skin because the edge of the paper may cut you.
AL-C500 Series User's Guide 2. Slide the paper guides outward. Note: When the loading paper size is bigger than A4, open the extension tray on the MP tray to accommodate the paper. 3. Load a stack of the desired paper with the printable surface facing down. Then slide the paper guides to get a snug fit.
AL-C500 Series User's Guide Note: ❏ Make sure that you do not load paper beyond the limit mark. ❏ After loading paper, set the MP Tray Size and MP Type settings to match the loaded paper size on the control panel. For details, see “Tray Menu” on page 65. Lower paper cassette This cassette gives you a second paper source in addition to the MP tray. Note: The instructions below describe loading paper in paper cassette 1 as an example. 1. Pull out the paper cassette.
AL-C500 Series User's Guide 2. Pinch the knobs and slide the paper guides to accommodate the paper you are loading. 3. Load a stack of the desired paper with the printable surface facing up. Note: Make sure that you do not load paper beyond the limit mark.
AL-C500 Series User's Guide 4. Reinsert the paper cassette into the printer. Note: After loading paper, set the Cassette1 Size and Cassette1 Type settings to match the loaded paper size and paper type on the control panel. For details, see “Tray Menu” on page 65. Output tray The output tray is located on the top of the printer. Since printouts are output face-down, this tray is also referred to as the face-down tray. Up to 500 sheets can be stacked when using the A4-size plain paper.
AL-C500 Series User's Guide Note: Since the quality of any particular brand or type of media may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any type of media. Always test samples of media stock before purchasing large quantities or printing large jobs.
AL-C500 Series User's Guide ❏ Press a sheet of paper on top of each sheet of labels. If the paper sticks, do not use those labels in your printer. Envelopes Available envelopes ❏ Envelopes that have no glue or no tape c Important: Do not use window envelopes. The plastic on most window envelopes will melt. Available paper source ❏ MP tray a. C5, IB5 b.
AL-C500 Series User's Guide Note: ❏ Depending on the quality of envelopes, the printing environment, or the printing procedure, envelopes might be wrinkled. Make a trial print run before you print on a lot of envelopes. ❏ Duplex printing is not available for envelopes. ❏ The resolution is reduced to 600 dpi when printing on envelopes. ❏ When printing on envelopes, open cover B, and then push down lever J until it stops. It may reduce the wrinkles in the envelopes.
AL-C500 Series User's Guide Lower paper cassettes Printer driver settings * Paper Size A4, A5, B5, LT, LGL, GLG, EXE, F4 Paper Source Cassette 1, Cassette 2*, Cassette 3*, Cassette 4*, Cassette 5* Paper Type Thick (for 106 to 163 g/m2 paper), Extra Thick (for 164 to 216 g/m2 paper) Available only when the optional paper cassette unit is installed. Note: Duplex printing is not available for Extra Thick.
AL-C500 Series User's Guide Coated paper Available paper source ❏ MP tray ❏ Standard lower paper cassette Printer driver settings MP tray Printer driver settings Paper Size A4, A5, A6, B5, LT, HLT, LGL, GLT, GLG, EXE, F4 Paper Source MP Tray Paper Type Coated Standard lower paper cassette Printer driver settings Paper Size A4, A5, B5, LT, LGL, GLG, EXE Paper Source Cassette 1 Paper Type Coated Note: Because coated paper is coated with the special materials, load it one sheet at a time.
AL-C500 Series User's Guide Printer driver settings MP tray Printer driver settings * Paper Size User Defined Size* Paper Source MP Tray Paper Type Plain, Semi-Thick, Preprinted, Recycled, Color, Labels, Thick, Extra Thick, Coated, Envelope, Special 76.2 × 127 mm at minimum and 215.9 × 355.6 mm at maximum.
AL-C500 Series User's Guide Cancelling a Print Job From the printer To cancel a print job on the printer’s control panel, see “Canceling Printing” on page 107. From the computer For Windows users Double-click your printer’s icon on the taskbar. Select the job in the list, then click Cancel from the Document menu. Setting the Print Quality You can change the print quality of printouts through settings in the printer driver.
AL-C500 Series User's Guide Using the Automatic setting For Windows users 1. Click the Basic Settings tab. 2. Click Automatic, then choose desired printing quality. 3. Click OK. Using the Advanced setting For Windows users 1. Click the Basic Settings tab.
AL-C500 Series User's Guide 2. Select Advanced. Then select the most appropriate setting from the list according to the type of document or image you want to print. When you choose a predefined setting, other settings such as Print Quality and Color Management are set automatically. Changes are shown in the current settings list on the Setting Information dialog box that appears by pressing the Setting Info button on the Optional Settings tab.
AL-C500 Series User's Guide Note: ❏ You cannot use a predefined setting name for your custom settings. ❏ The saved custom settings can only be used with the printer driver you saved them to. Even if multiple printer names are set for a printer driver, the settings can be available only for the printer name in which you saved the settings. ❏ You cannot delete predefined settings.
AL-C500 Series User's Guide 3. Select the Toner Save check box, then click OK. Monochrome Model Compatibility mode When the following occurs while printing in black-and-white, use this function. ❏ The text and lines are too thin. ❏ The print data size is too large. 1. Click the Basic Settings tab. 2. Select Advanced, then click More Settings to open the More Settings dialog box. 3. Select Black as Color, select the Monochrome Model Compatibility check box, and then click OK.
AL-C500 Series User's Guide For Windows users 1. Click the Basic Settings tab. 2. Select the Duplex check box, then select Left, Top, or Right as the binding position. 3. If you want to make detailed settings, click Duplex Settings to open the Duplex Settings dialog box. 4. Make appropriate settings. For details about each setting, see online help. 5. Click OK. Modifying the print layout This function allows you to print multiple pages on single sheets of paper. For Windows users 1.
AL-C500 Series User's Guide 3. If you want to make detailed settings, click More Settings. The Print Layout Settings dialog box appears. 4. Make appropriate settings. For details about each setting, see online help. 5. Click OK. Resizing printouts This function allows you to enlarge or reduce your document. For Windows users 1. Click the Advanced Layout tab.
AL-C500 Series User's Guide 2. Select the Zoom Options check box. 3. If you want to resize pages automatically to fit the output paper, select the desired paper size from the Output Paper drop-down list. If you want to resize pages by a specified magnification, select the Zoom To check box, then specify the percentage. You can also select the output paper size. 4.
AL-C500 Series User's Guide 2. Select a watermark that you want to use from the Watermark drop-down list. 3. If you want to make detailed settings, click Edit/Delete, and make appropriate settings. For details about each setting, see online help. 4. Click OK. Making a new watermark For Windows users 1. Click the Advanced Layout tab. 2. Click Add New Watermark. 3. Select Text or BMP and type a name for the new watermark in the Name box. 4. If you select Text, type the watermark text in the Text box.
AL-C500 Series User's Guide ❏ To edit the saved watermark, click Edit/Delete on the Advanced Layout tab, select the watermark you want to edit in the Name box, and make appropriate settings, then click OK. ❏ To remove the saved watermark, click Edit/Delete on the Advanced Layout tab, select the watermark you want to delete in the Name box, then click Delete. ❏ The saved watermarks can only be used with the printer driver you saved them to.
AL-C500 Series User's Guide Note: ❏ If you select Collate Number, the number of copies is printed. ❏ When using the reserve job function, you cannot select Collate Number. 4. Click OK. Printing with an overlay This function allows you to print a standard form or letterhead onto the original document. Note: ❏ This function is for Windows only.
AL-C500 Series User's Guide 2. Select the Form Overlay check box. 3. Select Create Overlay Data, then click More Settings. The Create Form dialog box appears. 4. Type the form name in the Form Name box and its description in the Description box. 5. Select Foreground Document or Background Document to specify whether the overlay will be printed as foreground or background of the document. 6.
AL-C500 Series User's Guide Printing an overlaid document You can select the registered form data from the Paper Source drop-down list on the Basic Settings tab. For registering form data in the Paper Source, see step 6 in “Creating an overlay” on page 51. If overlay form data is not registered in the Paper Source or if you want to make detailed settings, follow the steps below. 1. Click the Advanced Layout tab. 2. Select the Form Overlay check box. 3.
AL-C500 Series User's Guide Printing with an overlay (with the storage) This function allows you to register the overlay form data on the storage. The optional CompactFlash memory installed on the printer is used as the storage for this product. This function is available only when the following conditions are satisfied. ❏ The optional CompactFlash memory is installed on the printer. The CompactFlash memory must be at least 4 GB.
AL-C500 Series User's Guide Note: ❏ Only form names that can be registered appear on the Form Names list. ❏ Click Print List to print the form list registered in the printer. 8. Click Back to close the Register to Storage dialog box. 9. Click OK. Printing an overlaid document 1. Click the Advanced Layout tab. 2. Select the Form Overlay check box. 3. Select the Overlay Print check box, then click More Settings. The Form Selection dialog box appears. 4.
AL-C500 Series User's Guide Note: ❏ If you need the list of the registered overlay form data, click Print List to print it and confirm the form name. Also, if you need a sample print-out of the form data, enter the form name and click the Print Sample button. ❏ You can use the Browse button if the printer is connected through a network. Form names registered to the storage are displayed by clicking the Browse button. 5. Click Back. 6. Click OK.
AL-C500 Series User's Guide 2. Select Copy from the Anti-Copy Pattern drop-down list. 3. If you want to make detailed settings, click Edit/Delete, and make appropriate settings. For details about each setting, see online help. 4. Click OK. Printing Multiple Print Jobs at Once This function allows you to print several documents created by different applications at once arranging settings, such as the printing order, duplex, and the print layout. 1. Click the Basic Settings tab. 2.
AL-C500 Series User's Guide Printing Web Pages to Fit Your Paper Size This function allows you to make Web pages fit to your paper size when printing. Install EPSON Web-To-Page from the printer Software Disc. Note: This software is not available for Windows 7, Vista, XP x64, Server 2008, and Server 2003. After you install EPSON Web-To-Page, the menu bar is displayed on the Microsoft Internet Explorer Toolbar.
AL-C500 Series User's Guide The table below gives an overview of the Reserve Job options. * Reserve Job Option Description Re-Print Job Lets you print the job now and store it on the printer’s memory. You can print the same job several times. Verify Job Lets you print one copy now to verify the content. You can print multiple copies later. Stored Job* Lets you store the print job on the printer’s memory without printing it now. Confidential Job Lets you apply a password to the print job.
AL-C500 Series User's Guide Chapter 3 Using the Control Panel Using the Control Panel Menus When to make control panel settings In general, printer driver settings override settings made using the control panel. You should make the following settings by using the control panel because these settings cannot be made in the printer driver.
AL-C500 Series User's Guide 5. Press the r Right button to carry out the operation indicated by an item, such as printing a configuration status sheet or resetting the printer, or to view the settings available for an item, such as paper sizes or emulation modes. Use the u Up and d Down buttons to scroll through available settings, then press the r Right button to select a setting and return to the previous level. Press the l Left button to return to the previous level without changing the setting.
AL-C500 Series User's Guide Note: To restore the bookmark menus to the default values, select SelecType Init from the control panel’s Reset Menu. Control Panel Menus Note: Some menus and items appear only when a corresponding optional device is installed or an appropriate setting has been done. Information Menu Press the d Down or u Up button to select an item. Press the r Right button to print a sheet or font sample.
AL-C500 Series Item Values Cyan(C) Toner/Magenta(M) Toner/Yellow(Y) Toner/Black(K) Toner E******F to E F Cyan(C) Photocon/Magenta(M) Photocon/Yellow(Y) Photocon/Black(K) Photocon E******F to E F Transfer Unit Life E******F to E F Fuser Unit Life E******F to E F Total Pages 0 to 99999999 Color Pages 0 to 99999999 Monochrome Pages 0 to 99999999 User's Guide *1 Available only when the jobs are stored by using the Quick Print Job feature.
AL-C500 Series User's Guide Network Status Sheet Prints a sheet showing the working status of the network. AUX Status Sheet Prints a sheet showing the working status of the optional interface. USB ExtI/FStatusSht Prints a sheet showing the working status of the USB interface. PS3 Status Sheet Prints a sheet showing information about the PS3 mode such as the PS3 version.
AL-C500 Series User's Guide ❏ Main Version ❏ MCU Version ❏ Stacker Version ❏ Serial No ❏ Memory ❏ MAC Address Tray Menu * Item Settings (default in bold) MP Tray Size A4, A5, A6, B5, LT, HLT, LGL, GLT, GLG, EXE, F4, MON, C10, DL, C5, C6, IB5, CTM MP Type Plain, SemiThk, Preprinted, Letterhead, Recycled, Color, Labels, Thick, ExtraThk, Coated, Envelope, Special Cassette1 Size A4, A5, B5, LT, LGL, GLG, EXE, CTM Cassette2 Size*/ Cassette3 Size*/ Cassette4 Size*/ Cassette5 Size* A4, A5, B5, LT, LG
AL-C500 Series User's Guide Select your paper size from this menu. MP Type Lets you set the paper type loaded in the MP tray. Cassette1 Size/Cassette2 Size/Cassette3 Size/Cassette4 Size/Cassette5 Size Displays the paper size loaded in the standard and optional paper cassettes. Cassette1 Type/Cassette2 Type/Cassette3 Type/Cassette4 Type/Cassette5 Type Lets you select the paper type loaded in the standard and optional paper cassettes.
AL-C500 Series User's Guide Printing Menu Note: The settings are overridden by the settings made in the printer driver.
AL-C500 Series User's Guide Media Type Specifies the paper type. Page Side Select Front when printing on the front of paper. Select Back when printing on the back of paper. Paper Source Specifies whether paper feeds into the printer from the MP tray, the standard paper cassette, or the optional paper cassette unit. If you select Auto, paper feeds from the paper source containing paper that matches your Paper Size setting.
AL-C500 Series User's Guide c Important: Make sure that the printed image does not extend beyond the edge of the paper. Otherwise, you may damage the printer. LeftOffset Makes fine adjustments to the horizontal printing position of the page. This is useful for fine adjustments. c Important: Make sure that the printed image does not extend beyond the edge of the paper. Otherwise, you may damage the printer.
AL-C500 Series Item Settings (default in bold) Staple*2 Off, On Skip Blank Page*3 Off, On Auto Eject Page*4 Off, On Size Ignore Off, On Auto Cont Off, On Page Protect*3 Auto, On A4/LT Auto Switching On, Off Convert to Monochrome On, Off LCD Contrast 0 to 7 to 15 RAM Disk*2 *5 Off, Normal, Maximum Confirm Media Type No, Yes Job Info. Display Pattern 1, Display Pattern 2, Off User's Guide *1 Available only when you use A4, A5, B5, LT, HLT, LGL, GLG, EXE, GLT, or F4 size paper.
AL-C500 Series User's Guide This setting determines whether the MP tray has the highest or lowest priority when Auto is selected as the Paper Source setting in the printer driver. When Normal is selected as the MP Mode, the MP tray has the highest priority as the paper source. If you select Last, the MP tray has the lowest priority. Manual Feed Allows you to select the manual feed mode for the MP tray. Copies Designates the number of copies to be printed, from 1 through 999.
AL-C500 Series User's Guide If you want to ignore a paper size error, select On. When you turn this item on, the printer keeps printing even if the image size exceeds the printable area for the specified paper size. This may cause smudges because of the toner that is not transferred onto the paper properly. When this item is turned off, the printer stops printing if a paper size error occurs.
AL-C500 Series Optional RAM capacity (Total RAM capacity) RAM Disk setting Off Normal Maximum Disabled 16 MB 16 MB 128 MB (Total 640 MB) 64 MB 128 MB 256 MB (Total 768 MB) 128 MB 256 MB 512 MB (Total 1024 MB) 256 MB 512 MB 0 MB (Total 512 MB) User's Guide Confirm Media Type Displays a message when the paper type in the tray selected for printing is different from that selected on Paper Type in the printer driver. Job Info.
AL-C500 Series User's Guide Stops printing, clears the printer memory. The print jobs received from all interfaces are erased. Note: Performing Reset All clears print jobs received from all interfaces. Be careful not to interrupt someone else’s job. SelecType Init Restores the control panel menu settings to their default values.
AL-C500 Series User's Guide Date Format Specifies the format to display the date. Parallel Menu These settings control communication between the printer and the computer when using the parallel interface. * Item Settings (default in bold) Parallel I/F* On, Off Speed* Fast, Normal Bi-D* ECP, Off, Nibble Buffer Size* Normal, Maximum, Minimum After this item is changed, the setting value takes effect after a warm boot or after the power is turned on again.
AL-C500 Series User's Guide Note: ❏ To activate Buffer Size settings, you must turn off the printer for more than five seconds then turn it back on. Or, you can perform a Reset All operation, as explained in “Reset Menu” on page 73. ❏ Resetting the printer erases all print jobs. Make sure the Ready light is not flashing when you reset the printer. USB Menu Item Settings (default in bold) USB I/F*1 On, Off USB Speed*1 *2 HS, FS Get IPAddress*2 *3 Auto, PING, Panel IP*2 *3 *4 *5 0.0.0.1 to 255.
AL-C500 Series User's Guide USB I/F Allows you to activate or deactivate the USB interface. USB Speed Allows you to select the operation mode of USB interface. Selecting HS is recommended. Select FS if HS does not work on your computer system. Buffer Size Determines the amount of memory to be used for receiving data and printing data. If Maximum is selected, more memory is allocated for receiving data. If Minimum is selected, more memory is allocated for printing data.
AL-C500 Series User's Guide Item Settings (default in bold) Pitch*2 0.44 … 10.00 … 99.99cpi in 0.01cpi increment Height*2 4.00 … 12.00 … 999.75pt in 0.25pt increment SymSet IBM-US, Roman-8, Roman-9, ECM94-1, 8859-2 ISO, 8859-9 ISO, 8859-10ISO, 8859-15ISO, PcBlt775, IBM-DN, PcMultiling, PcE.Europe, PcTk437, PcEur858, Pc1004, WiAnsi, WiE.
AL-C500 Series User's Guide Selects the default symbol set. If the font you selected in FontSource and Font Number is not available in the new SymSet setting, the FontSource and the Font Number settings are automatically replaced with the default value, IBM-US. Form Selects the number of lines for the selected paper size and orientation. This also causes a line spacing (VMI) change, and the new VMI value is stored in the printer.
AL-C500 Series User's Guide Allows you to select the color printing or black-and-white printing mode. Image Protect When On is selected, the print quality is not reduced even with insufficient memory. In that case, Memory Overflow is displayed and the printing is stopped. When Off is selected, the print quality is reduced with insufficient memory. In that case, Image Optimum is displayed and the printing is continued. Binary Specifies the data format.
AL-C500 Series User's Guide Item Settings (default in bold) T.Margin 0.40 ... 0.50 ... 1.50inch in 0.05-inch increments Text 1... 66 ... 81Lines CGTable PcUSA, Italic, PcMultilin, PcPortugue, PcCanFrenc, PcNordic, PcTurkish2, PcIcelandic, PcE.
AL-C500 Series User's Guide CGTable Use the character generator (CG) table option to select the graphics character table or the italics table. The graphics table contains graphic characters for printing lines, corners, shaded areas, international characters, Greek characters, and mathematical symbols. If you select Italic, the upper half of the character table is defined as italic characters. Country Use this option to select one of the fifteen international symbol sets.
AL-C500 Series User's Guide FX Menu Item Settings (default in bold) Font Courier, Prestige, Roman, Sans serif, Script, Orator S, OCR A, OCR B Pitch 10, 12, 15cpi, Prop. Condensed Off, On T.Margin 0.40 ... 0.50 ... 1.50inch in 0.05-inch increments Text 1... 66 ... 81Lines CGTable PcUSA, Italic, PcMultilin, PcPortugue, PcCanFrenc, PcNordic, PcTurkish2, PcIcelandic, PcE.
AL-C500 Series User's Guide Sets the page length in lines. For this option, a line is assumed to be 1 pica (1/6 inch). If you change the Orientation, Page Size, or T.Margin settings, the page length setting automatically returns to the default for each paper size. CGTable Use the character generator (CG) table option to select the graphics character table or the italics table.
AL-C500 Series User's Guide I239X Menu ® The I239X mode emulates IBM 2390/2391 Plus commands. These settings are available only when the printer is in the I239X mode. Item Settings (default in bold) Font Courier, Prestige, Gothic, Orator, Script, Presentor, Sans serif Pitch 10, 12, 15, 17, 20, 24cpi, Prop. Code Page 437, 850, 858, 860, 863, 865 T.Margin 0.30 ... 0.40 ...1.50inch in 0.05-inch increments Text 1 ... 67 ... 81Lines Auto CR Off, On Auto LF Off, On Alt.
AL-C500 Series User's Guide Sets the distance from the top of the page to the baseline of the first printable line. The distance is measured in inches. The smaller the value, the closer the printable line is to the top. Text Sets the page length in lines. For this option, a line is assumed to be 1 pica (1/6 inch). If you change the Orientation, Page Size, or T.Margin settings, the page length setting automatically returns to the default for each paper size.
AL-C500 Series User's Guide Password Config Menu * Item Settings (default in bold) Password Config* - Limitation Disable, Interface, Config, All The default password is blank. You can enter up to 20 characters for the password. Password Config Changes the password. Enter the old password first and then enter the new password twice. To enter the password, press the d Down or u Up button to select the character and press the r Right button to determine the character.
AL-C500 Series Item Settings (default in bold) Power Off Timer*3 On, Off Time to Off*1 30, 60, 120, 180, 240, 360, 480Min User's Guide *1 Not available in PS3. *2 Not available when a USB cable is connected or an optional interface card is installed. *3 If EU is not selected as the Region Setting for the initial settings, the default value is Off. Preheat Mode When this setting is set to On, the printer enters the preheat mode and reduces power consumption.
AL-C500 Series User's Guide The printer recovers from the power off mode when the power switch is turned on. Time to Off Specifies the length of the time until the printer enters the power off mode if there are no button operations and no jobs to be printed. Support Menu Enter the Support Mode by pressing the d Down button while turning the printer on, to make Support Menu and Printer Adjust Menu appear. c Important: ❏ Select only the items below from the Support Menu.
AL-C500 Series User's Guide ❏ System Information To register the menus in bookmark, see “How to register menus as bookmarks” on page 61 for details. Status and Error Messages This section contains a list of error messages shown on the LCD panel, a brief description of each message and suggestions for correcting the problem. Note that not every message shown on the LCD panel indicates a problem. When the mark is displayed at the right of the warning/error message, multiple warnings/errors occur.
AL-C500 Series User's Guide Remove the staple cartridge and check to see if there is any problem with it. If there are only a few staples left, replace the staple cartridge with a new one. For details, see “Problems Using Stapler/Stacker Unit” on page 122. Can’t Print The print data is deleted because it is incorrect. Make sure the appropriate paper size and printer driver are used. Can’t Print Duplex The printer has encountered problems during duplex printing.
AL-C500 Series User's Guide The paper loaded in the printer does not match the paper type setting in the printer driver. Paper that matches only the paper size setting will be used for printing. To clear this error, select Clear Warning from the control panel’s Reset Menu. See “How to access the control panel menus” on page 60 for instructions. Check Staple Cartridge There is a problem with the staple cartridge or a staple jam has occurred.
AL-C500 Series User's Guide CompactFlash Full The optional CompactFlash memory is full and you cannot save any data. Delete the unnecessary data from the CompactFlash memory. To clear this error, select Clear Warning from the control panel’s Reset Menu. For instruction about accessing the control panel menus, see “How to access the control panel menus” on page 60. Cooling Down The printer is cooling down. This is not an error message, and will clear itself.
AL-C500 Series User's Guide Unable to store form overlay data on the optional CompactFlash memory. Either the CompactFlash memory is not installed correctly, or the maximum number of form overlay files has been reached. Confirm that the optional CompactFlash memory is installed correctly, or delete any form overlay files you no longer need, and then try storing the new overlay again. To clear this error, select Clear Warning from the control panel’s Reset Menu.
AL-C500 Series User's Guide ! Caution: If the printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, turn off the printer and wait 30 minutes to allow the heat to subside before doing so. Image Optimum There is insufficient memory to print the page at the specified print quality. The printer automatically lowers the print quality so that it can continue printing.
AL-C500 Series User's Guide The transfer belt is not installed correctly. After you open cover B, open cover A and cover H, and then install it correctly. Install 2nd Transfer Unit The transfer roll unit is not installed correctly. Open cover B and install it correctly. Install uuuu Toner Cartridge The wrong toner cartridge is installed in the indicated color toner cartridge position in the printer or the position is empty.
AL-C500 Series User's Guide Need Memory The printer has insufficient memory to complete the current print job. To clear this error message, select Clear Warning from the control panel’s Reset Menu. See“How to access the control panel menus” on page 60 for instructions. To prevent this problem from recurring, add more memory to your printer as described in “Memory modules” on page 208, or reduce the resolution of the image to be printed.
AL-C500 Series User's Guide The printer cannot recognize the installed optional product. Remove the optional product and reinstall it. Optional RAM Error The optional memory module may be corrupted or incorrect. Replace it with a new one. Paper Out tttt sssss There is no paper in the specified paper source (tttt). Load paper of the size (sssss) into the paper source. Paper Set tttt sssss The paper loaded in the specified paper source (tttt) does not match the required paper size (sssss).
AL-C500 Series User's Guide The printer is in the preheat mode. You can change the time to enter the mode on Time to Preheat in Setup Menu. Print Overrun The required time to process the print data exceeded the print engine speed because the current page is too complex. Press the Start/Stop button to resume printing, or press the W Pause/Cancel button to cancel the print job.
AL-C500 Series User's Guide Remove paper from Staple Stacker Stapling failed. Make sure that only paper sizes compatible with stapling are selected for the printing job. To clear this error, remove the jammed paper in the paper ejection part of the stapler/stacker unit, and then open and close cover M. For details, see “Problems Using Stapler/Stacker Unit” on page 122. Remove photocon protective tape uuuu The protective tape is still on the photoconductor unit.
AL-C500 Series User's Guide The indicated toner cartridge has reached the end of its service life and need to be replaced. See “Replacing Consumable Products/Maintenance Parts” on page 146 for instructions. This message appears only when Convert to Monochrome is set to On, and the black toner is still left. You can print in black-and-white by pressing the Start/Stop button. Replace Transfer Unit The indicated transfer unit has reached the end of its service life and needs to be replaced.
AL-C500 Series User's Guide A control panel menu setting was changed while the printer was printing. Press the Start/Stop button to clear this message. The setting will become effective after printing has finished. Alternatively you can clear this message by performing Reset or Reset All on the control panel. However, the print data will be deleted. ROM CHECK The printer is checking the ROM. SELF TEST The printer is currently performing a self test and initialization.
AL-C500 Series User's Guide Remove the toner cartridges and reinsert them. If that fails to clear the error, replace the toner cartridges. To install the indicated cartridges. See “Replacing Consumable Products/Maintenance Parts” on page 146. Toner Low (uuuu Toner Low) This message indicates that the toner cartridge for the indicated color is near the end of its service life. Prepare a new toner cartridge.
AL-C500 Series User's Guide Writing ROM P This message indicates that a ROM module in the slot is being written. Please wait until this message disappears. Wrong Fuser An inappropriate fuser unit is installed. Install only the fuser unit listed in “Maintenance Parts” on page 28. ! Caution: If the printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, turn off the printer and wait 30 minutes to allow the heat to subside before doing so.
AL-C500 Series User's Guide Printing and Deleting Reserve Job Data Print jobs stored on the printer’s memory using the Re-Print Job, Verify Job, and Stored Job options of the Reserve Job function can be printed and deleted using the control panel’s Quick Print JobMenu. Jobs saved using the Confidential Job option can be printed from the ConfidentialJobMenu. Follow the instructions in this section.
AL-C500 Series User's Guide Using the Confidential Job Menu Follow the steps below to print or delete Confidential Job data. 1. Make sure the LCD panel displays Ready or Sleep, then press the r Right button to access the control panel menus. 2. Press the d Down button repeatedly until ConfidentialJobMenu appears on the LCD panel, then press the r Right button. 3. Use the d Down or u Up button to scroll to the appropriate user name, then press the r Right button. 4. Enter your four-digit password.
AL-C500 Series User's Guide 2. Press the r Right button three times. The printer prints a configuration status sheet. 3. Confirm that the information about the installed options is correct. If the options are installed correctly, they appear under Hardware Configuration. If the options are not listed, try reinstalling them. Note: ❏ If the configuration status sheet does not list your installed options correctly, make sure that they are securely connected to the printer.
AL-C500 Series User's Guide 3. Press the d Down or u Up button to select Cancel Job, then press the OK button. Printing is canceled. Note: ❏ Select Cancel All Jobs on step 3 to cancel all print jobs in the printer’s memory. ❏ The operation is canceled and printing restarts one minute after the printer is not operated. ❏ After canceling jobs is completed, the printer recovers from pause.
AL-C500 Series User's Guide Note: The operation is canceled and the printing restarts one minute after the printer is not operated.
AL-C500 Series User's Guide Chapter 4 Using Optional Stapler/Stacker Unit Installing/Removing Stapler/Stacker Unit Installing the stapler/stacker unit 1. Turn the printer off and unplug the power cord and interface cable. 2. Confirm the bundled items. a b c d e f g j i h a. stapler/stacker unit b. cover L unit c. bracket d. screws e. stacker tray f. upper connector cover g. lower connector cover h.
AL-C500 Series i. lower cover j. User's Guide staple cartridge 3. Remove the two option covers. 4. Remove the output tray.
AL-C500 Series User's Guide 5. Remove packing tapes from the stapler/stacker unit. Do not remove the two pieces of tape bearing warning icons as shown in the illustration. 6. Take out the cable of the cover L unit and install it to the printer.
AL-C500 Series User's Guide 7. Insert the bracket as shown below and hold it in place. 8. Use the two screws to attach the bracket.
AL-C500 Series User's Guide 9. Attach the cable clamp. 10. Install the stapler/stacker unit. Make sure that the cable is not stuck between the printer and the unit.
AL-C500 Series User's Guide 11. Remove the two pieces of tape that were left on in step 5. 12. Remove the cardboard and protective material.
AL-C500 Series User's Guide 13. Install the stacker tray. Make sure that the two claws go as shown below. 14. Install the lower cover.
AL-C500 Series User's Guide 15. Install the upper cover. 16. Remove the cover on the printer. 17. Attach the cable clamps of the stapler/stacker unit and plug the connector into the connector on the printer.
AL-C500 Series User's Guide 18. Install the lower connector cover. 19. Attach the cable clamp of the cover L unit and plug the connector into the connector on the printer.
AL-C500 Series User's Guide 20. Install the upper connector cover as shown below. 21. Open cover M and insert the staple cartridge until it stops. ! Caution: Do not reach into the area in which staples are loaded. If any staples are still in there, they could cause an injury.
AL-C500 Series User's Guide 22. Close cover M. 23. Connect the power cord of the stapler/stacker unit to the power supply socket on the printer. 24. Reconnect the interface cable and power cord and turn the printer on. To confirm that the option is installed correctly, print a configuration status sheet. See “Printing a Configuration Status Sheet” on page 106. Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver.
AL-C500 Series User's Guide Printing with Stapler/Stacker Unit Stapling function This function allows you to staple a job document or each set of copies. To use this function, set as following instructions below in the printer driver. 1. Click the Basic Settings tab. 2. Select Staple from the Output Tray drop-down list. Note: ❏ Do not use the Collate Number setting on the Watermark and Header/Footer function.
AL-C500 Series User's Guide Problems Using Stapler/Stacker Unit Cannot staple Pressing the Start/Stop button will print the rest of the print job without stapling. To continue stapling, check the following points. Cause What to do There are only a few staples left. Replace the staple cartridge. See the label on the 1000-Sheet Stapler/Stacker Unit for instructions. There may be a problem with the staples. Remove the staple cartridge to see if there is any problem with it, and then reinstall it.
AL-C500 Series User's Guide 2. Remove the staple cartridge. ! Caution: Do not reach into the area in which staples are loaded. If any staples are still in there, they could cause an injury. 3. Lift up the metal part of the staple cartridge. 4. Remove the jammed staples in the staple cartridge.
AL-C500 Series User's Guide 5. Close the metal part of the staple cartridge. 6. Insert the staple cartridge until it stops. 7. Close cover M. Cannot eject paper from the stacker unit correctly If the paper is falling down or does not shift correctly while being ejected, first check if the paper is supported by the stacker unit. See “1000-Sheet Stapler/Stacker Unit” on page 208 for details about specifications for supported paper.
AL-C500 Series User's Guide If this does not resolve the problem, check the position of the lever described below. To feed paper, except envelopes, tilt the lever forward. To feed envelopes, tilt the lever backward.
AL-C500 Series User's Guide Chapter 5 Installing Options Optional Paper Cassette Unit For details about the paper types and sizes that you can use with the optional paper cassette unit, see “Lower paper cassette” on page 32. For specifications, see “550-Sheet Paper Cassette Unit” on page 206 and “1100-Sheet Paper Cassette Unit” on page 207. You can install up to two 550-Sheet Paper Cassette Units and one 1100-Sheet Paper Cassette Unit.
AL-C500 Series User's Guide The printer weighs about 43 kg (95 lb). One person should never attempt to lift or carry it alone. Three people should carry the printer, lifting it from the positions shown below. ! Caution: If you lift the printer incorrectly, you could drop it and cause injury. Installing the optional paper cassette unit 550-Sheet Paper Cassette Unit 1. Turn the printer off and unplug the power cord and interface cable.
AL-C500 Series User's Guide 3. Confirm the bundled items. a C2 C4 C3 C5 b A4 B5 LT LGL A4 B5 LT LGL c d a. optional paper cassette unit b. label c. plate d. screws 4. Pull out the standard lower paper cassette.
AL-C500 Series User's Guide 5. Align each of the holes on the printer with the guide pins of the optional paper cassette unit, and then lower the printer until it resets securely on the unit. Note: ❏ The printer should be carried by at three people. ❏ Lower the printer carefully so that the three guide pins on the optional paper cassette unit go into the holes at the bottom of the printer. If the printer leans against the optional paper cassette unit, the connector may be damaged. 6.
AL-C500 Series User's Guide 7. Attach the plate and fix the printer to the optional cassette unit with a screw. 8. Reinsert the paper cassette. 9. Affix the labels onto the front of the paper cassettes. C2 C4 C3 C5 A4 B5 LT LGL A4 B5 LT LGL 10. Load a stack of the desired paper with the printable surface facing up.
AL-C500 Series User's Guide 11. Reconnect the interface cable and power cord, and then turn the printer on. To confirm that the option is installed correctly, print a configuration status sheet. See “Printing a Configuration Status Sheet” on page 166. Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. Select Manual Settings on the Optional Settings tab.
AL-C500 Series User's Guide 4. Lock the front casters. 5. Pull out the standard lower paper cassette.
AL-C500 Series User's Guide 6. Align each of the holes on the printer with the guide pins of the optional paper cassette unit, and then lower the printer until it resets securely on the unit. Note: ❏ The printer should be carried by at three people. ❏ Lower the printer carefully so that the three guide pins on the optional paper cassette unit go into the holes at the bottom of the printer. If the printer leans against the optional paper cassette unit, the connector may be damaged.
AL-C500 Series User's Guide 7. Attach the optional paper cassette unit to the printer with the two short screws. 8. Attach the plate and fix the printer to the optional cassette unit with a screw.
AL-C500 Series User's Guide 9. Reinsert the paper cassette. 10. Affix the labels onto the front of the paper cassettes. C2 C4 C3 C5 A4 B5 LT LGL A4 B5 LT LGL 11. Load a stack of the desired paper with the printable surface facing up. 12. Reconnect the interface cable and power cord, and then turn the printer on. To confirm that the option is installed correctly, print a configuration status sheet. See “Printing a Configuration Status Sheet” on page 166.
AL-C500 Series User's Guide Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. Select Manual Settings on the Optional Settings tab. Then select appropriate cassettes, such as Cassette 4 and Cassette 5, from the Optional Paper Sources list on the Optional Settings dialog box based on the installed options and click OK. Removing the optional paper cassette unit Perform the installation procedure in reverse.
AL-C500 Series User's Guide 2. Loosen the screw, and then slide the back cover outward to open it. ! Caution: If the printer has been in use, the heatsink inside the back cover may be very hot. Be careful not to touch the heatsink. See “Using the printer” on page 17 for details. 3. Identify the RAM slot.
AL-C500 Series User's Guide 4. Push the black stoppers until they stop. 5. Confirm that the notch on the expansion memory module matches with that of the slot, and then firmly insert the top edge of the memory module into the slot until it stops. c ❏Important: Do not force the memory module into the slot. ❏ Be sure to insert the memory module facing the correct way. ❏ Do not remove any modules from the circuit board. Otherwise, the printer will not work.
AL-C500 Series User's Guide 6. Slide the black stoppers back toward you to lock the memory module. 7. Close the back cover by pulling it toward you, and then slide the cover inside. 8. Fasten the back cover with the screw. 9. Reconnect the interface cable and power cord and turn the printer on.
AL-C500 Series User's Guide To confirm that the option is installed correctly, print a configuration status sheet. See “Printing a Configuration Status Sheet” on page 166. Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See “Making Optional Settings” on page 185. Removing a memory module ! Caution: Be careful when working inside the printer as some components are sharp and may cause injury.
AL-C500 Series User's Guide 2. Remove the screws and the Type-B interface card slot cover as shown below. ! Caution: Removing screws and covers that are not described in the following instructions will expose high voltage areas. Note: Keep the slot cover in a safe place. You will need to reattach it if you remove the interface card later. 3. Slide and push the interface card into the slot firmly, then fasten the screw as shown below. 4.
AL-C500 Series User's Guide Removing an interface card c Important: Before you remove an interface card, be sure to discharge any static electricity by touching a grounded piece of metal. Otherwise, you may damage static-sensitive components. Perform the installation procedure in reverse. CompactFlash Memory Installing a CompactFlash memory An optional CompactFlash memory enables you to store overlay forms, use Reserve Job function, and improve the collate printing environment.
AL-C500 Series User's Guide ! Caution: If the printer has been in use, the heatsink inside the back cover may be very hot. Be careful not to touch the heatsink. See “Using the printer” on page 17 for details. 3. Identify the installation slot for a CompactFlash memory. * CompactFlash memory slot 4. Insert a CompactFlash memory into the slot. 5. Close the back cover by pulling it toward you, and then slide the cover inside.
AL-C500 Series User's Guide 6. Fasten the back cover with the screw. 7. Reconnect the interface cable and power cord and turn the printer on. To confirm that the option is installed correctly, print a configuration status sheet. See “Printing a Configuration Status Sheet” on page 166. Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See “Making Optional Settings” on page 185.
AL-C500 Series User's Guide ❏ Deleting files or formatting the CompactFlash memory from the computer may not erase the data completely. Physically destroying the CompactFlash memory is also recommended when you discard CompactFlash memory.
AL-C500 Series User's Guide Chapter 6 Replacing Consumable Products/Maintenance Parts Precautions During Replacement Always observe the following handling precautions when replacing consumable products or maintenance parts: For details about replacements, see the instructions that come with the consumable products or maintenance parts, or the labels on the printer or options. ! Caution: ❏ Be careful not to touch the fuser, which is marked ! (CAUTION), or the surrounding areas.
AL-C500 Series * LCD Panel Message Description Replace Waste Toner Box The waste toner collector has reached the end of its service life. Replace Fuser The fuser has reached the end of its service life. Replace Transfer Unit The transfer unit has reached the end of its service life. Replace Staple Cartridge The staple cartridge has run out of staples.
AL-C500 Series User's Guide Chapter 7 Cleaning and Transporting the Printer Cleaning the Printer The printer needs only minimal cleaning. If the printer’s outer case is dirty or dusty, turn off the printer and clean it with a soft, clean cloth moistened with a mild detergent. c Important: Never use alcohol or paint thinner to clean the printer cover. These chemicals can damage the components and the case. Be careful not to get water onto the printer mechanism or any electrical components.
AL-C500 Series User's Guide 2. Gently wipe the rubber parts of the pickup roller toward you with a well-wrung wet cloth. * pickup roller 3. Close cover B. Lower paper cassette 1. Pull out the lower paper cassette.
AL-C500 Series User's Guide 2. Gently turn and wipe the rubber parts of the pickup rollers with a well-wrung wet cloth. * pickup roller 3. Insert the lower paper cassette. Cleaning the exposure window Clean the exposure window in the following situations: ❏ When vertical lines appear on the printout. ❏ When replacing the photoconductor unit. 1. Open cover A.
AL-C500 Series User's Guide 2. Take out the exposure window cleaning rod. 3. Insert the cleaning rod all the way into the hole under the photoconductor unit with its sponge facing down, and then slide it out. Note: Repeat the same procedure for the other photoconductor units. 4. Put the cleaning rod back in place.
AL-C500 Series User's Guide 5. Close cover A. Transporting the Printer For long distances Before you move the printer, prepare the location where you are going to place it. See the following sections. ❏ “Setting up the printer” on page 13 ❏ “Finding the place for the printer” on page 15 Repacking the printer If you need to transport your printer for long distances, carefully repack it using the original box and packing materials. 1.
AL-C500 Series User's Guide c Important: When moving the printer, always keep it horizontal. For short distances Before you move the printer, prepare the location where you are going to place it. See the following sections. ❏ “Setting up the printer” on page 13 ❏ “Finding the place for the printer” on page 15 If you are moving the printer on its own, three people should lift and carry the printer. 1.
AL-C500 Series User's Guide ❏ You do not need to remove the printer from the optional 1100-Sheet Paper Cassette Unit. ❏ It is unnecessary to lift the printer. ❏ Unlock the casters on the optional 1100-Sheet Paper Cassette Unit before moving the printer. ❏ Remove any obstacles that might be in your way. ❏ Lock the casters on the optional 1100-Sheet Paper Cassette Unit after moving the printer.
AL-C500 Series User's Guide Chapter 8 Troubleshooting Clearing Jammed Paper If paper becomes jammed in the printer, the printer’s LCD panel and EPSON Status Monitor provide alert messages. Error Message Refer to Clear paper jam and then reload NM For instruction on clearing this type of paper jam, see “Paper Jam M (Cover M)” on page 156. Clear paper jam and then reload L For instruction on clearing this type of paper jam, see “Paper Jam L (Cover L)” on page 158.
AL-C500 Series User's Guide ❏ If jammed paper is torn and remains in the printer, or if paper is jammed in a place not mentioned in this section, contact your dealer. ❏ Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer driver. ! Caution: ❏ Unless specifically instructed in this guide, be careful not to touch the fuser, which is marked ! (CAUTION), or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot.
AL-C500 Series User's Guide 3. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper. 4. Close cover M.
AL-C500 Series User's Guide Paper Jam L (Cover L) 1. Open cover L. 2. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper.
AL-C500 Series User's Guide 3. Close cover L. Paper Jam MP (MP tray) 1. Remove the stack of paper.
AL-C500 Series User's Guide 2. Close the MP tray. 3. Open cover B. 4. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper.
AL-C500 Series User's Guide 5. Close cover B. Paper Jam B (Cover B) 1. Open cover B. 2. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper.
AL-C500 Series User's Guide 3. If there is any jammed paper, push down cover F and remove any sheets of paper. ! Caution: Be careful not to touch the fuser, which is marked ! (CAUTION), or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, wait 30 minutes to allow the heat to subside before doing so. 4. Lift up cover D.
AL-C500 Series User's Guide 5. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper. 6. Lower cover D. 7. Close cover B.
AL-C500 Series User's Guide Paper Jam E5, Paper Jam E4, Paper Jam E3, Paper Jam E2 (Cover E) The instruction describes about cover E2 as an example. Use the same procedure for optional paper cassette E3, E4, and E5. 1. Open cover E2. 2. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper.
AL-C500 Series User's Guide 3. Close cover E2. Paper Jam C5, Paper Jam C4, Paper Jam C3, Paper Jam C2, Paper Jam C1, (All paper cassette) The instruction describes about standard lower paper cassette C1 as an example. Use the same procedure for optional paper cassette C2, C3, C4, and C5. 1. Pull out the paper cassette from the printer.
AL-C500 Series User's Guide 2. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper. 3. Reinsert the paper cassette. Printing a Configuration Status Sheet To confirm the current status of the printer, and that the options are installed correctly, print a configuration status sheet using the printer’s control panel or the printer driver. To print a configuration status sheet from the printer’s control panel, see “Printing a Configuration Status Sheet” on page 106.
AL-C500 Series User's Guide Operational Problems The Ready light does not turn on Cause What to do The power cord may not be properly plugged into the electrical outlet. Turn off the printer, check the power cord connections between the printer and the electrical outlet, then turn the printer back on. The electrical outlet may be controlled by an outside switch or an automatic timer.
AL-C500 Series User's Guide Cause What to do You may not be using the correct interface cable. If you are using the parallel interface, make sure that the cable is a double-shielded, twisted-pair interface cable no more than six feet in length. If you are using the USB interface, use a cable that is compatible with Hi-Speed USB. Your application software is not properly set up for your printer. Make sure that the printer is selected in your application software.
AL-C500 Series User's Guide Note: For the additional driver to be installed, please see the table below.
AL-C500 Series User's Guide Cause What to do You may not be using the correct interface cable. If you are using the parallel interface, make sure that the cable is a double-shielded, twisted-pair interface cable no more than six feet in length. If you are using the USB interface, use a Revision 2.0 cable. The emulation setting for the port may not be correct. Specify the emulation mode by using the printer’s control panel menus. See “Emulation Menu” on page 66.
AL-C500 Series User's Guide Color Printing Problems Cannot print in color Cause What to do Black is selected as the Color setting in the printer driver. Change this setting to Color. The color setting in the application you are using is not appropriate for color printing. Make sure that the settings in your application are appropriate for color printing.
AL-C500 Series User's Guide Print Quality Problems The background is dark or dirty Cause What to do You may not be using the correct type of paper for your printer. If the surface of your paper is too rough, printed characters may appear distorted or broken. Smooth, high-quality copier paper is recommended for best results. See “Available paper types” on page 201 for information on choosing paper. The paper path inside the printer may be dusty.
AL-C500 Series User's Guide Cause What to do One of the toner cartridges may be near the end of its service life. If the message on the LCD panel or in EPSON Status Monitor indicates that one of the toner cartridges is near the end of its service life, replace the toner cartridge. See “Replacing Consumable Products/Maintenance Parts” on page 146. For Windows users, you can also check the remaining service life of the toner cartridge by looking at the Basic Settings tab in the printer driver.
AL-C500 Series User's Guide Cause What to do You may not be using the correct type of paper for your printer. EPSON Color Laser Paper or smooth, high-quality copier paper is recommended for best results. See “Available paper types” on page 201 for information on choosing paper. The paper path inside the printer may be dusty. Clean internal printer components by printing three pages with only one character per page. There may be a problem with photoconductor units. Replace the photoconductor units.
AL-C500 Series User's Guide Cause What to do One of the toner cartridges may be near the end of its service life. If the message on the LCD panel or in EPSON Status Monitor indicates that one of the toner cartridges is near the end of its service life, replace the toner cartridge. See “Replacing Consumable Products/Maintenance Parts” on page 146. For Windows users, you can also check the remaining service life of the toner cartridge by looking at the Basic Settings tab in the printer driver.
AL-C500 Series User's Guide Print quality decreased Cause What to do The printer cannot print in the required quality level because of insufficient memory, and the printer lowers the quality automatically so that the printer can continue printing. Check to see if the printout is acceptable. If not, add more memory for a permanent solution or lower print quality temporarily in the printer driver.
AL-C500 Series User's Guide Paper Handling Problems Paper does not feed properly Cause What to do The paper guides are not set correctly. Make sure that the paper guides in all the paper cassettes and the MP tray are set to the correct paper size positions. The paper source setting may not be correct. Make sure that you have selected the correct paper source in your application. There may be no paper in the paper source. Load paper into the selected paper source.
AL-C500 Series User's Guide Paper does not feed from the optional paper cassette Cause What to do The paper guides are not set correctly. Make sure that the paper guides in the optional paper cassettes are set to the correct paper size positions. The optional paper cassette may not be installed properly. See “Optional Paper Cassette Unit” on page 126 for instructions on installing an optional paper cassette unit. The paper source setting may not be correct.
AL-C500 Series User's Guide Correcting USB Problems If you are having difficulty using printer with a USB connection, see if your problem is listed below, and take any recommended actions. USB connections USB cables or connections can sometimes be the source of USB problems. For best results, you should connect the printer directly to the computer’s USB port. If you must use multiple USB hubs, we recommend that you connect the printer to the first-tier hub.
AL-C500 Series User's Guide If About is displayed in the shortcut menu that appears, click it. If a message box with the words “Unidrv Printer Driver” appears, you must reinstall the printer software as described in the Setup Guide. If About is not displayed, the printer software has been installed correctly. Note: For Windows Vista, Vista x64, XP, XP x64, Server 2003, or Server 2003 x64, if the software installation dialog box appears during the installation process, click Continue Anyway.
AL-C500 Series User's Guide Cause What to do The printer’s emulation mode setting for the interface that you are using is incorrect. The emulation mode can be set individually for each interface which receives print job data. Set the emulation mode for the interface you are using to PS3. Set the emulation mode through the SelecType Emulation Menu on the printer. See “Emulation Menu” on page 66. The printer does not print Cause What to do An incorrect printer driver is selected.
AL-C500 Series User's Guide The printer fonts cannot be installed Cause What to do The Emulation Menu in the printer’s Control Panel is not set to PS3 for the interface that you are using. Change the Emulation Menu setting to PS3 for the interface that you are using, then try reinstalling the printer fonts again. The edges of texts and/or images are not smooth Cause What to do The Print Quality is set to Fast. Change the Print Quality setting to Fine.
AL-C500 Series User's Guide Cause What to do For Windows users only Make sure that both the Send CTRL+D Before Each Job and Send CTRL+D After Each Job settings are set to No. The computer is connected to the network using AppleTalk in a Windows 2000 environment, and the Send CTRL+D Before Each Job or Send CTRL+D After Each Job setting on the Device Settings sheet of the printer’s Properties dialog box is set to Yes. For Windows users only The print data is too large.
AL-C500 Series User's Guide Chapter 9 About the Printer Software Using the Printer Software for Windows Using the printer driver The printer driver is the software that allows you to adjust printer settings to get the best results. Note: The printer driver’s online help provides details on printer driver settings. Note for Windows Vista users: Do not press the power button or put your computer to standby or hibernate mode manually during printing.
AL-C500 Series User's Guide Windows XP, Server 2003 users Click Start, click Printers and Faxes. Right-click your printer’s icon, then click Printing Preferences. Printing a configuration status sheet To confirm the current status of the printer, print a configuration status sheet from the printer driver. Note: Print the configuration status sheet on A4 size paper (Landscape.) 1. Access the printer driver. 2. Click the Optional Settings tab and then click Configuration in Print Status Sheets.
AL-C500 Series User's Guide ❏ If the genuine consumable products are not used, the level indicator and the alert icon showing the remaining service life are not displayed. Ordering consumable products and maintenance parts Click the Order Online button on the Basic Settings tab. See “Order Online” on page 193 for details. Note: This function is available only when EPSON Status Monitor is installed.
AL-C500 Series User's Guide Accessing EPSON Status Monitor Click the EPSON Status Monitor tray icon on the taskbar, then select the printer name and menu you want to access. Note: ❏ You can also access EPSON Status Monitor by clicking the Simple Status button on the Optional Settings tab on the printer driver. ❏ The Order Online dialog box also appears by clicking the Order Online button on the Basic Settings tab in the printer driver.
AL-C500 Series User's Guide Detailed Status Replacement Parts Information About the Printer Software 188
AL-C500 Series Note: To change the two windows above, click or User's Guide . a. Paper: Displays the paper size, the paper type and the approximate amount of paper remaining in the paper source. b. Toner: Indicates the remaining service life of the toner cartridges. The toner icon flashes when the toner cartridge has some error or has neared the end of its service life. c. Photoconductor Unit: Indicates the remaining service life of the photoconductor units.
AL-C500 Series b. Status: Waiting: Indicates the print job is waiting to be printed. Spooling: Indicates the print job is being spooled on your computer. Deleting: Indicates the print job is being deleted. Printing: Indicates the print job is printed currently. Completed: Indicates the print job have finished. Canceled: Indicates the print job have been canceled. Held: Indicates the print job is on hold. User's Guide c. User: Displays the user name. d.
AL-C500 Series User's Guide Client only Environments: ❏ When using the LPR connection (in Windows 7, Vista, Vista x64, XP, or XP x64). ❏ When using the Standard TCP/IP connection (in Windows 7, Vista, Vista x64, XP, or XP x64). ❏ When using the EpsonNet Print TCP/IP connection (in Windows 7, Vista, Vista x64, XP, or XP x64). Note: You cannot use this function in the following situations: ❏ When using an optional Ethernet interface card that does not support the job management function.
AL-C500 Series d. Allow monitoring of shared printers check box: User's Guide When this check box is selected, a shared printer can be monitored by other computers. If you connect the printer via a server with Windows Point & Print and the server and the client are both Windows XP or later, it communicates with the OS communication function. Therefore you can monitor the printer without selecting this check box. e.
AL-C500 Series User's Guide Order Online a. Text box: Displays the replacement parts and codes. b. Order Now/Find Dealer button: Connects to the URL where you can place an order and find the dealer nearest you. If you do not want a confirmation message, select the Do not display the confirmation message before connecting check box in the More Settings dialog box. The More Settings dialog box appears by clicking the More Settings button in the Notice Settings dialog box. c.
AL-C500 Series User's Guide ❏ Uninstall/Change (for Windows 7, Vista, Server 2008) ❏ Change/Remove (for Windows XP, Server 2003) Note: You can uninstall EPSON Network Utility by selecting EPSON Status Monitor from the menu. If you monitor more than one printer on the network using EPSON Status Monitor, and if you uninstall EPSON Network Utility, you cannot display any printer status from EPSON Status Monitor.
AL-C500 Series User's Guide Installing the PostScript printer driver for the USB interface or the parallel interface Note: ❏ Installing the printer software for Windows may require administrator privileges. If you have problems, ask your administrator for more information. ❏ Turn off all virus protection programs before installing the printer software. 1. Make sure that the printer is turned off. Insert the printer Software Disc into your CD/DVD drive. 2.
AL-C500 Series User's Guide 10. When installation is done, click Finish. Installing the PostScript printer driver for the network interface Note: ❏ Set the network settings before installing the printer driver. Refer to the Network Guide that comes with your printer for details. ❏ Turn off all virus protection programs before installing the printer software. 1. Make sure that the printer is turned on. Insert the printer Software Disc into your CD/DVD drive. 2.
AL-C500 Series User's Guide 11. Follow the on-screen instructions for the rest of the installation. 12. When installation is done, click Finish. Accessing the PostScript printer driver You can change the PostScript printer driver settings in the PostScript printer driver. To access the printer driver, see “Accessing the printer driver” on page 184.
AL-C500 Series User's Guide In a network environment For Mac OS X users Note: ❏ Although EPSON FireWire appears in the interface pop-up list, you cannot use FireWire for printer connection in the PostScript 3 mode. ❏ You need to make the settings for your installed options manually when the printer is connected using USB, IP printing, or Bonjour. When the printer is connected using AppleTalk, the printer software automatically makes the settings.
AL-C500 Series User's Guide USB Select your printer from the Name List, then select your printer from the Printer Model List. Bonjour Select your printer, the printer name is followed by (PostScript), from the Name List. Your printer model is automatically selected in the Printer Model List. Note for Bonjour users: If your printer model is not automatically selected in the Printer Model list, you need to reinstall the PostScript printer driver. See “Installing the PostScript printer driver” on page 197.
AL-C500 Series User's Guide Using the PCL6 Printer Driver To print in the PCL mode, you will have to install the printer driver. Consult the customer support in your region regarding how to get the printer driver and system requirements such as the versions of supported operating systems.
AL-C500 Series User's Guide Appendix A Technical Specifications Paper Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs. Available paper types * Paper type Description Plain paper Weight: 60 to 90 g/m2 (Recycled paper is acceptable.*) Envelopes No paste and no tape. No plastic window.
AL-C500 Series User's Guide ❏ Previously printed paper by any other color laser printers, black-and-white laser printers, color copiers, black-and-white copiers, ink jet printers, or thermal transfer printers ❏ Carbon paper, carbonless paper, thermal-sensitive paper, pressure-sensitive paper, acid paper, or paper that uses high-temperature-sensitive ink (around 175 ˚C) ❏ Labels that peel easily or labels that do not cover the backing sheet completely ❏ Special surface-coated paper or special surface-color
AL-C500 Series User's Guide Note: The printable area may be smaller depending on the application.
AL-C500 Series Optional paper cassette unit: User's Guide plain paper Up to a 54.4 mm thick stack, or up to 550 sheets (80 g/m2) semi thick paper Up to a 54.4 mm thick stack thick paper Up to a 54.4 mm thick stack extra thick paper Up to a 54.
AL-C500 Series User's Guide Mechanical Dimensions Weight Height: 429 mm (16.9 in.) Width: 560 mm (22.0 in.) (not including protrusions) Depth: 516 mm (20.3 in.) Approx. 41.1 kg (about 90.6 lb) (Excluding consumables and options) Electrical 110-127 V 220-240 V Rated voltage 110 V-127 V ±10% 220 V-240 V ±10% Rated frequency 50/60 Hz ±3 Hz 50/60 Hz ±3 Hz Rated current 12.0 A 6.
AL-C500 Series Low Voltage Directive 2006/95/EC EN 60950-1 EN 60825-1 EMC Directive 2004/108/EC EN 55022 Class B EN 55024 EN 61000-3-2 EN 61000-3-3 User's Guide Interfaces USB interface Hi-Speed USB - Compatible with the USB 2.0 Specification Note: ❏ Your computer must support Hi-Speed USB or USB in order to use Hi-Speed USB or USB as the interface to connect your computer to the printer. ❏ Since Hi-Speed USB is fully compatible with USB, USB can be used as an interface.
AL-C500 Series User's Guide Paper feed: Up to two optional paper cassette units can be installed. Automatic feed delivery system Cassette capacity up to 550 sheets Paper types: Plain paper, Preprinted paper, Letterhead, Recycled paper, Color paper, Labels, Thick paper, Extra thick paper, Semi thick paper, Special Dimensions and weight: Height: 134 mm (5.3 in.) Width: 560 mm (22.0 in.) Depth: 516 mm (20.3 in.) Weight: 10.8 kg (23.
AL-C500 Series User's Guide Memory modules Make sure that DIMM you purchase is compatible with Epson products. For details, contact the store where you purchased this printer or the Epson sales company. Memory size: 128, 256, or 512 MB Parallel Interface Card This option enables parallel interface connection. Insert the Parallel Interface Card to Type-B interface card slot. Product code: C12C824521 Note: This product conforms to CE marking requirements in accordance with EC Directive 2004/108/EC.
AL-C500 Series Plain paper (80 g/m2 paper) Between B5 and A4 or Letter (LT) Up to 1,000 sheets*1 Larger than A4 or Letter (LT) Up to 750 sheets*1 Smaller than B5 Up to 300 sheets*1 *2 Envelope Up to 50 sheets*1 *3 Others Up to 300 sheets*1 *2 User's Guide With staples: Available paper size A4, B5, Letter (LT), Legal (LGL), Government Letter (GLT), Government Legal (GLG), Executive (EXE), F4, User Defined Size (CTM)*4 Available paper weight 60 to 216 g/m2 (16 to 57.
AL-C500 Series User's Guide Standard and approvals European model: Low Voltage Directive 2006/95/EC EN 60950-1 EMC Directive 2004/108/EC EN 55022 Class B EN 55024 EN 61000-3-2 EN 61000-3-3 Consumable Products Toner Cartridge Product code/Model: * Standard Capacity Toner Cartridge (Yellow) 0660* Standard Capacity Toner Cartridge (Magenta) 0661* Standard Capacity Toner Cartridge (Cyan) 0662* Standard Capacity Toner Cartridge (Black) 0663* High Capacity Toner Cartridge (Yellow) 0656* High Cap
AL-C500 Series User's Guide Photoconductor Unit Product code/Model: * Photoconductor Unit (Yellow) 1224* Photoconductor Unit (Magenta) 1225* Photoconductor Unit (Cyan) 1226* Photoconductor Unit (Black) 1227* Storage temperature: 0 to 35˚C (32 to 95˚F) Storage humidity: 15 to 80% RH This product conforms to CE marking requirements in accordance with EMC Directive 2004/108/EC.
AL-C500 Series Storage temperature: 0 to 35˚C (32 to 95˚F) Storage humidity: 15 to 85% RH User's Guide *1 This product conforms to CE marking requirements in accordance with EMC Directive 2004/108/EC. *2 Fuser unit part numbers vary by location. Transfer Unit * Product code/Model: 3048* Storage temperature: 0 to 35˚C (32 to 95˚F) Storage humidity: 15 to 85% RH This product conforms to CE marking requirements in accordance with EMC Directive 2004/108/EC.
AL-C500 Series User's Guide Appendix B Where To Get Help Contacting Epson Support Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact Epson support services for assistance. If Epson support for your area is not listed below, contact the dealer where you purchased your product.
AL-C500 Series User's Guide World Wide Web (http://www.epson.com.tw) Information on product specifications, drivers for download, and products enquiry are available. Epson HelpDesk (Phone: +0800212873) Our HelpDesk team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty Repair service center: Telephone number Fax number Address 02-23416969 02-23417070 No.20, Beiping E. Rd.
AL-C500 Series User's Guide Telephone number Fax number Address 07-5520918 07-5540926 1F., No.337, Minghua Rd., Gushan Dist., Kaohsiung City 804, Taiwan 07-3222445 07-3218085 No.51, Shandong St., Sanmin Dist., Kaohsiung City 807, Taiwan 08-7344771 08-7344802 1F., No.113, Shengli Rd., Pingtung City, Pingtung County 900, Taiwan Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web (http://www.epson.com.
AL-C500 Series User's Guide ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty Help for Users in Vietnam Contacts for information, support, and services are: Epson Hotline (Phone): 84-8-823-9239 Service Center: 80 Truong Dinh Street, District 1, Hochiminh City Vietnam Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web (http://www.epson.co.
AL-C500 Series User's Guide Epson Service Center Jakarta Mangga Dua Mall 3rd floor No 3A/B Jl. Arteri Mangga Dua, Jakarta Phone/Fax: (62) 21-62301104 Bandung Lippo Center 8th floor Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766 Surabaya Hitech Mall lt IIB No. 12 Jl. Kusuma Bangsa 116 – 118 Surabaya Phone: (62) 31-5355035 Fax: (62)31-5477837 Yogyakarta Hotel Natour Garuda Jl. Malioboro No. 60 Yogyakarta Phone: (62) 274-565478 Medan Wisma HSBC 4th floor Jl. Diponegoro No.
AL-C500 Series User's Guide Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.
AL-C500 Series Phone: 603-56288288 Fax: 603-56288388/399 User's Guide Epson Helpdesk ❏ Sales enquiries and product information (Infoline) Phone: 603-56288222 ❏ Enquiries on repair services & warranty, product usage and technical support (Techline) Phone: 603-56288333 Help for Users in India Contacts for information, support, and services are: World Wide Web (http://www.epson.co.in) Information on product specifications, drivers for download, and products enquiry are available.
AL-C500 Series Location Telephone number Fax number Cochin 0484-2357950 0484-2357950 Coimbatore 0422-2380002 NA Pune 020-30286000 /30286001/30286002 020-30286000 Ahmedabad 079-26407176 / 77 079-26407347 User's Guide Helpline For Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free number.
AL-C500 Series User's Guide ❏ Enquiries on repair service and warranty Where To Get Help 221
AL-C500 Series User's Guide Index how to access....................................................................60 I239X.................................................................................85 information.......................................................................62 network..............................................................................77 panel settings....................................................................60 parallel.....................................
AL-C500 Series Specifications..................................................................211 FX menu...............................................................................83 User's Guide USB..................................................................................206 M G Guides Font Guide........................................................................28 Network Guide.................................................................28 Online Help..............................
AL-C500 Series P Paper available paper................................................................201 loading the lower paper cassette....................................32 loading the MP tray.........................................................30 printable area..................................................................202 Special media....................................................................34 unavailable paper...........................................................
AL-C500 Series PS3 menu..............................................................................79 Q Quick Print Job menu.................................................74, 105 R Relocating the printer.........................................................15 Replacement Messages.....................................................146 Reserve job data.................................................................105 Reset menu......................................................................
