User's Guide NPD5441-01 EN
User's Guide Copyright Copyright No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information herein.
User's Guide Trademarks Trademarks ❏ EPSON is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of the Seiko Epson Corporation. ® ❏ Microsoft , Windows , Windows Server , and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. ® ® ® ® ❏ Apple , Mac OS , and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
User's Guide Contents Contents Copyright Basic Scanning Scanning Using Epson Scan 2. . . . . . . . . . . . . . . . . 25 Setting a Resolution That Suits the Scanning Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Scanning Using Document Capture Pro (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Scanning Using Document Capture (Mac OS X). . . 32 Scanning Using a Scanner Button. . . . . . . . . . . . . .
User's Guide Contents Disabling the Network Setting from the Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Restoring the Network Settings from the Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 The Scanner Suddenly Cannot Scan over a Network Connection. . . . . . . . . . . . . . . . . . . . . 76 The Scanner Suddenly Cannot Scan Using a USB Connection. . . . . . . . . . . . . . . . . . . . . . . . 77 Uninstalling and Installing Applications.
User's Guide About This Manual About This Manual Introduction to the Manuals The latest versions of the following manuals are available from the Epson support website. http://www.epson.eu/Support (Europe) http://support.epson.net/ (outside Europe) ❏ Setup Guide (paper manual) Provides you with information on setting up the product and installing the application. ❏ User's Guide (digital manual) Provides instructions on using the product, maintenance, and solving problems.
User's Guide About This Manual Operating System References Windows In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.
User's Guide Important Instructions Important Instructions Safety Instructions Read and follow these instructions to ensure safe use of this product. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the product. ❏ Some of the symbols used on your product are to ensure safety and proper use of the product. Visit the following Web site to learn the meaning of the symbols. http://support.epson.
User's Guide Important Instructions ❏ Unplug the product and the power cord before cleaning. Clean with a damp cloth only. Do not use liquid or aerosol cleaners. ❏ If you are not going to use the product or options for a long period, be sure to unplug the power cord from the electrical outlet. ❏ After replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not disassemble them. ❏ Keep this product at least 22 cm away from cardiac pacemakers.
User's Guide Scanner Basics Scanner Basics Part Names and Functions Front A ADF (Automatic Document Feeder) Feeds loaded originals automatically. B ADF cover Open it when cleaning the ADF or removing jammed paper. C Input tray Loads originals. When scanning is complete, check the center window for ejected originals. D Edge guides Feeds originals straight into the scanner. Slide to the edges of the originals. E Stopper Prevents ejected originals from falling off the tray extension.
User's Guide Scanner Basics A Document mat Blocks external light while scanning. Remove it when cleaning the ADF or removing jammed originals. B Scanner glass Place originals that you cannot feed using the ADF. A AC inlet Connects the power cord. B USB port Connects a USB cable.
User's Guide Scanner Basics E Wi-Fi on/off button Press this button for more than three seconds to turn off the wireless signal. Press again to turn on the signal. F Error light Indicates that an error has occurred. See “Error Indicators of Light” for more details. G Stop button ❏ Cancels scanning. ❏ Cancels Wi-Fi settings by push button setup (WPS). ❏ Press this to release the error when a network connection error occurs. ❏ Cancels a firmware update over a network connection.
User's Guide Scanner Basics Error Indicators Error of scanner Indicators Flashing slowly Flashing fast Situation Solutions A paper jam occurred. Open the ADF cover, and then remove jammed originals. Close the cover to release the error. Load the originals again. A fatal error has occurred. Turn the power off and on again. If the error continues to occur, contact your local dealer. The scanner has started in recovery mode because the firmware update failed.
User's Guide Scanner Basics Epson Scan 2 Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. This also allows you to start either as a standalone application or by using TWAIN-compliant application software. See the Epson Scan 2 help for details on using the application.
User's Guide Scanner Basics ❏ Format: IPv4: http://the scanner’s IP address/ IPv6: http://[the scanner’s IP address]/ ❏ Examples: IPv4: http://192.168.100.201/ IPv6: http://[2001:db8::1000:1]/ Note: You can also run Web Config from EpsonNet Config or using WSD port. Options Information Network Interface Unit Codes You can scan through a network by using Document Capture Pro (Windows only).
User's Guide Specifications of Originals and Placing Originals Specifications of Originals and Placing Originals Specifications of Originals for Scanning from the ADF This section explains the specifications and conditions of originals that can be loaded in the ADF. General Specifications for Originals being Scanned Type of Original Thickness Size Plain paper 50 to 120 g/m2 Single sided scanning Fine paper ❏ Maximum: 215.9×3,048.0 mm (8.5×120.0 in.) Recycled paper ❏ Minimum: 89×127 mm (3.5×5.
User's Guide Specifications of Originals and Placing Originals Size Measurement Thickness Paper Type Loading Capacity A4 210×297 mm 50 to 120 g/m2 Plain paper Thickness of the stack of originals: under 5 mm Letter (8.3×11.7 in.) Fine paper 215.9×279.4 mm Recycled paper The loading capacity varies depending on the paper type. (8.5×11 in.) Legal (80 g/m2: 50 sheets) 215.9×355.6 mm (8.5×14 in.) B5 182×257 mm (7.2×10.1 in.) A5 148×210 mm (5.8×8.3 in.) B6 128×182 mm (5.0×7.2 in.
User's Guide Specifications of Originals and Placing Originals Size Thickness Paper Type Loading Capacity Width: 89.0 to 215.9 mm 50 to 120 g/m2 Plain paper 1 sheet (3.5 to 8.5 in.) Fine paper Length: 393.7 to 3,048.0 mm Recycled paper (15.5 to 120.0 in.) Note: You can scan long paper up to 393.7 mm (15.5 inches) in length at a resolution of 600 dpi or less, and over 393.7 mm (15.5 inches) and up to 3,048.0 mm (120 inches) at a the resolution of 300 dpi or less.
User's Guide Specifications of Originals and Placing Originals ❏ Carbon-less papers ❏ Thermal papers Placing Originals into the ADF Placing Standard Size Originals Note: Remove any documents from the scanner glass. Make sure there is no dust or dirt on the glass and the clear part shown below before scanning. 1. Slide the edge guides on the ADF input tray all the way out. When scanning A4 size paper, raise the stopper. 2. Fan the originals.
User's Guide Specifications of Originals and Placing Originals 3. Place the originals into the ADF input tray facing up and with the top edge facing into the ADF. Slide the originals into the ADF until they meet resistance. 4. Slide the edge guides to fit the edge of the originals making sure there are no gaps between the originals and the edge guides. Otherwise, the originals may be fed askew.
User's Guide Specifications of Originals and Placing Originals 1. Slide the edge guides on the ADF input tray all the way out. 2. Load the original into the input tray straight, facing up and with the top edge facing into the ADF. Slide the original into the ADF until it meets resistance. 3. Adjust the edge guides to fit the edge of the long paper making sure there is no gap between the paper edge and the edge guide. Otherwise, the originals may be fed askew or jammed.
User's Guide Specifications of Originals and Placing Originals Placing Originals on the Scanner Glass Placing an Original c Important: ❏ Do not place heavy objects on the scanner glass and do not press the glass with too much force. ❏ Do not open the ADF wider than an angle of 70 degrees. This could damage the hinge. 1. Open the ADF. 2.
User's Guide Specifications of Originals and Placing Originals Note: ❏ The maximum size of the original you can scan is 216×297 mm (8.5×11.7 in.). ❏ You can avoid cropping by moving the original about 2.5 mm (0.1 inches) away from the top and side edges indicated by A and B in the following figure. 3. Close the ADF gently so that your original does not move. Note: ❏ Always keep the scanner glass clean. ❏ Do not leave originals on the scanner glass for an extended period of time as they may stick.
User's Guide Specifications of Originals and Placing Originals 1. Open the ADF. 2. Place your thick original face down on the scanner glass making sure the upper corner of the side you want to scan is against the corner of the scanner next to the arrow mark. 3. Close the ADF gently so that your original does not move. Note: If you scan originals over 10 mm (0.4 inch) thick, scan the original by leaving the ADF open and gently pressing down on your original to flatten it.
User's Guide Basic Scanning Basic Scanning Scanning Using Epson Scan 2 You can scan the originals using detailed settings that are suitable for text documents. 1. Place the original. Note: If you want to scan multiple originals, place them into the ADF. 2. Start Epson Scan 2. ❏ Windows 10 Click the start button, and then select All apps > EPSON > Epson Scan 2. ❏ Windows 8.
User's Guide Basic Scanning 3. Make the following settings on the Main Settings tab. ❏ Document Source: Select the source where the original is placed. ❏ Scanning Side: Select the side of the original you want to scan when scanning from ADF. ❏ Document Size: Select the size of the original you placed. ❏ Image Type: Select the color for saving the scanned image. ❏ Resolution: Select the resolution. 4. Make other scan settings if necessary. ❏ You can preview the scanned image by click the Preview button.
User's Guide Basic Scanning ❏ On the Advanced Settings tab, you can make image adjustments using detailed settings which are suitable for text documents, such as the following. ❏ Unsharp Mask: Select to enhance and sharpen the outlines of the image. ❏ Descreening: Select to remove moiré patterns (web-like shadows) that appear when scanning printed papers such as a magazine. ❏ Text Enhancement: Select to make blurred letters in the original clear and sharp.
User's Guide Basic Scanning 6. Click Scan. The scanned image is saved to the folder you specified.
User's Guide Basic Scanning documents into separate files, such as detecting barcodes or characters on the pages. You can also register scanning settings for a job to simplify scanning operations. See the help for details on Document Capture Pro. 1. Place the original. 2. Start Document Capture Pro. ❏ Windows 10 Click the start button, and then select All apps > Epson Software > Document Capture Pro. ❏ Windows 8.
User's Guide Basic Scanning 3. Click . The Scan window is displayed. 4. Make the following settings. ❏ Source: Select the source where the original is placed. ❏ Document Size: Select the size of the original you placed. ❏ Image Type: Select the color you want to use to save the scanned image. ❏ Rotation: Select the rotation angle depending on the original you want to scan. ❏ Resolution: Select the resolution. Note: You can also adjust the image using following items.
User's Guide Basic Scanning 7. When you have finished checking the image, click one of the destination icons. One of the following windows is displayed depending on the icon you selected; Batch Save, Transfer Settings, or another window. Note: ❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
User's Guide Basic Scanning Scanning Using Document Capture (Mac OS X) This application allows you to perform various tasks such as saving the image to your computer, sending it by email, printing, and uploading to a server or a cloud service. You can register scanning settings for a job to simplify scanning operations. See the help for details on Document Capture. Note: Do not use the Fast User Switching function while using your scanner. 1. Place the original. 2. Start Document Capture.
User's Guide Basic Scanning 3. Click . The Scan Settings window is displayed. 4. Make the following settings. ❏ Source: Select the source where the original is placed. ❏ Document Size: Select the size of the original you placed. ❏ Image Type: Select the color you want to use to save the scanned image. ❏ Rotation: Select the rotation angle depending on the original you want to scan. ❏ Resolution: Select the resolution. Note: You can also adjust the image using following items.
User's Guide Basic Scanning Note: ❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance. ❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation Website and install it before using this feature. 8. Make settings for each item in the window, and then click Send or OK. 9. Follow the on-screen instructions.
User's Guide Advanced Scanning Advanced Scanning Creating Scanned Images to Suit Your Needs Image Adjustment Features You can adjust scanned images using the features on the Advanced Settings tab in Epson Scan 2. Except for a few features, you can check the adjustment results in the preview window. Note: Some items may not be available depending on other settings you made. Related Information & “Unsharp Mask” on page 36 You can enhance and sharpen the outlines of the image.
User's Guide Advanced Scanning & “Dropout” on page 38 You can remove the color specified from the scanned image, and then save it in grayscale or black and white. For example, you can erase marks or notes you wrote in the margins with color pen when scanning. & “Color Enhance” on page 38 You can enhance the color specified for the scanned image, and then save it in grayscale or black and white. For example, you can enhance letters or lines that are in light colors.
User's Guide Advanced Scanning Descreening You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a magazine. To check for moiré patterns, display the image at 100 % (1:1). If the displayed image is zoomed out, the image appears rough and may look like it has moiré patterns. Note: ❏ To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less. ❏ This feature is not available when selecting the Main Settings tab > Image Type > Black & White.
User's Guide Advanced Scanning Auto Area Segmentation You can make letters clear and images smooth when performing black and white scanning for a document that contains images. You can adjust the quality of the image part of the original from Brightness and Contrast. Note: ❏ You can only make settings for this feature when selecting the Main Settings tab > Image Type > Black & White. ❏ To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.
User's Guide Advanced Scanning Brightness You can adjust the brightness for the whole image. Note: This feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the Advanced Settings tab. Contrast You can adjust the contrast for the whole image. If you increase the contrast, the bright areas become brighter, and the dark areas become darker.
User's Guide Advanced Scanning Threshold You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area becomes larger. Decrease the threshold, the white color area becomes larger. Note: This feature may not be available depending on the settings on the Main Settings tab > Image Type or the settings on the Advanced Settings tab. Skip Blank Pages You can skip blank pages if there are any in the originals. You can select the amount of blank page detection.
User's Guide Advanced Scanning Correct Document Skew You can correct the slant of the original. Off The slant of the original is not corrected. Paper Skew Corrects the slant of originals that are fed askew. Contents Skew Corrects the slant of the content of the original that was printed at an angle and so on. Paper and Contents Skew Corrects the slant of the original that is fed askew as well as the content of the original.
User's Guide Advanced Scanning Editing Scanned Pages Using Epson Scan 2 You can edit pages of scanned images using the features on the Main Settings tab in Epson Scan 2. Stitch Images You can stitch the images on the front and rear when scanning both sides of the original. Select the layout for stitching the images. Note: This feature is available when you have selected Double-Sided in Scanning Side. Rotate You can rotate the original clockwise and scan it.
User's Guide Advanced Scanning 11. Click OK to close the Image Format Options window. 12. Check the save file name displayed in File Name. 13. Select the save folder for the scanned image from the Folder list. 14. Click Scan. The scanned image is saved as a Searchable PDF.
User's Guide Advanced Scanning 6. When you have finished checking the image, click one of the destination icons. The Batch Save, Transfer Settings, or another window opens. 7. Select the Office format file you want to save as from the File Type list. 8. Click Options to display the Detailed Settings window. 9. Make settings for each item, and then click OK to close the Detailed Settings window. 10. Make other settings if necessary, and then click Send or OK.
User's Guide Advanced Scanning To sort scanned images, you can use a variety of detection methods such as blank pages inserted between the originals or barcodes on the originals. 1. Place the originals including indicators, such as blank pages, between the pages where you want to separate the scanned images. 2. Start Document Capture Pro. 3. Click . The Scan window is displayed. 4. Make the scanning settings, and then click Scan. 5. Check the scanned images, and edit them if necessary. 6.
User's Guide Advanced Scanning 3. Click . The Scan window is displayed. 4. Make the scanning settings, and then click Scan. 5. Check the scanned images, and edit them if necessary. 6. When you have finished checking the image, click the destination icon. The Transfer Settings window is displayed. 7. Make settings for each item, and then click Send. The scanned Image is sent to the selected cloud service.
User's Guide Advanced Scanning 2. Start Document Capture Pro (Windows) or Document Capture (Mac OS X). 3. Click . The Scan window is displayed. 4. Make the scanning settings, and then click Scan. 5. Check the scanned images, and edit them if necessary. 6. When you have finished checking the image, click the icon. The Transfer Settings window is displayed. 7. Make settings for each item, and then click Send. Note: Contact your network administrator for the settings of your FTP server.
User's Guide Advanced Scanning Related Information & “Scanning Using Document Capture Pro (Windows)” on page 28 & “Scanning Using Document Capture (Mac OS X)” on page 32 & “Placing Originals into the ADF” on page 19 & “Placing Originals on the Scanner Glass” on page 22 Printing Scanned Images You can print scanned images directly from an Epson printer connected to the computer. Note: Before using this feature, check the following.
User's Guide Advanced Scanning Note: Document Capture Pro and Document Capture do not support scanning from the button over a wireless connection. Setting a Job 1. Start Document Capture Pro (Windows) or Document Capture (Mac OS X). 2. Click the (Manage Job) icon on the main window. The Job Management window is displayed. 3. On the Job Management window, click Add (Windows) or the + icon (Mac OS X). The Job Settings window opens. 4. Make the job settings on the Job Settings window.
User's Guide Advanced Scanning & “Placing Originals on the Scanner Glass” on page 22 Scanning from Smart Devices Using NFC Tag You can connect your smart device and the scanner automatically using the Epson DocumentScan application and the NFC (Near Field Communication) function. This feature is available for smart devices running Android 4.0 or later and that support NFC. Before using this feature, enable the NFC function on your smart device.
User's Guide Network Settings Network Settings Network Connection Types Wi-Fi Connection Connect the scanner and the computer or smart device to the access point. This is the typical connection method for home or office networks where computers are connected by Wi-Fi through the access point.
User's Guide Network Settings Note: AP mode is a connection method designed to replace Ad Hoc mode. The scanner can be connected by Wi-Fi and AP mode simultaneously. However, if you start a network connection in AP mode when the scanner is connected by Wi-Fi, the Wi-Fi is temporarily disconnected. Related Information & “Making AP Mode Settings” on page 55 Connecting to a Computer We recommend using the installer to connect the scanner to a computer.
User's Guide Network Settings ❏ Windows Select the connection type and then click Next. ❏ Mac OS X Select the connection type. Follow the on-screen instructions. The necessary software is installed.
User's Guide Network Settings Connecting to a Smart Device You can use the scanner from a smart device when you connect the scanner to the same Wi-Fi network (SSID) as the smart device. To use the scanner from a smart device, set up from Epson DocumentScan. Note: ❏ If you want to connect a computer and a smart device to the scanner at the same time, we recommend connecting the computer first. ❏ You can install Epson DocumentScan from App Store or Google Play.
User's Guide Network Settings Note: Connection fails when the light turns on. After releasing the error by pressing the move it closer to the scanner, and then try again. button, restart the access point, Related Information & “Basic Scanning” on page 25 & “Advanced Scanning” on page 35 & “Network Problems” on page 74 Making Wi-Fi Settings by PIN Code Setup (WPS) You can automatically connect to an access point by using a PIN code.
User's Guide Network Settings 1. Press the The 2. button on the scanner’s control panel. light is lit blue when AP mode connection is enabled. Connect from the smart device or computer to the scanner using the scanner’s SSID and password. Note: ❏ You can check the SSID and password on the label stuck to the scanner. ❏ See the documentation provided with your smart device or computer for the operating instructions.
User's Guide Network Settings Selecting Change the Connection Methods Follow the on-screen instructions until the following screen is displayed. ❏ Windows Select Change or re-set the connection method on the Select Software Installation screen, and then click Next. ❏ Mac OS X Select how you want to connect the scanner to your computer. Disabling the Network Setting from the Control Panel You can disable the network settings.
User's Guide Network Settings 1. Press the The button for more than 3 seconds to disable a Wi-Fi and AP mode connection. light and light turn off when these are disabled. Note: Press the button to re-connect Wi-Fi and AP mode. Restoring the Network Settings from the Control Panel You can restore all network settings to their defaults. 1. Turn the scanner off. 2. While holding down the The light and button, press the button until light and light turn on simultaneously.
User's Guide Maintenance Maintenance Cleaning Outside the Scanner Wipe off any stains on the outer case with a dry cloth or a cloth dampened with mild detergent and water. c Important: ❏ Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur. ❏ Do not let water get inside the product. This could cause a malfunction to occur. ❏ Never open the scanner case. 1. Press the P button to turn off the scanner. 2. Unplug the power code from the scanner.
User's Guide Maintenance 2. Use a soft, dry cloth to wipe off paper and room dusts on the roller. 3. Close the ADF cover. 4. Open the ADF.
User's Guide Maintenance 5. Remove the document mat. 6. Use a soft, dry, clean cloth to clean the clear parts on the reverse side of the document mat. c Important: Do not wipe the clear part with too much force. Otherwise, the clear part may be damaged. 7. Attach the document mat.
User's Guide Maintenance 8. Close the ADF. Cleaning the Scanner Glass When the scanned images are smeared or scuffed, clean the scanner glass. c Important: ❏ Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur. ❏ Never spray any liquid or lubricant on the scanner. Damage to equipment or circuits may cause abnormal operations. ❏ Never open the scanner case. 1. Open the ADF. 2.
User's Guide Maintenance c Important: ❏ Do not place too much force on the glass surface. ❏ Do not use a brush or a hard stuff. Any scratches on the glass may affect the scan quality. ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner on a soft cloth to remove it. Wipe off all remaining liquid. 3. Close the ADF.
User's Guide Maintenance 3. Set the Sleep Timer (minutes) or Power Off Timer (minutes), and then click Set. Transporting the Scanner When you need to transport the scanner to move or for repairs, follow the steps below to pack the scanner. ! Caution: When carrying the scanner, place your hands at the bottom on both sides of the scanner, and then keep it in a horizontal position. If the scanner is tilted or placed vertically while carrying, the ADF may open. This could cause an injury. 1.
User's Guide Maintenance 1. Make sure that the scanner and the computer are connected, and the computer is connected to the internet. 2. Start EPSON Software Updater, and update the applications or the firmware. Note: Windows Server operating systems are not supported. ❏ Windows 10 Click the start button, and select All apps > Epson Software > EPSON Software Updater. ❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon.
User's Guide Solving Problems Solving Problems Scanner Problems Scanner Lights Indicate an Error Check the following if the scanner lights indicate an error. ❏ Make sure there are no originals jammed in the scanner. ❏ Make sure the scanner cover is closed. ❏ Make sure the scanner is connected to your computer properly. If a Wi-Fi connection error has occurred, check the Wi-Fi connection settings. ❏ Make sure Epson Scan 2 is installed correctly.
User's Guide Solving Problems ❏ Wait until the status light stops flashing indicating that the scanner is ready to scan. ❏ Connect the scanner directly to the computer’s USB port. The scanner may not work properly when connected to the computer through one or more USB hubs. ❏ If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the scanner or source setting.
User's Guide Solving Problems 3. If you cannot remove the originals, raise the ADF. Make sure the ADF cover is open while you raise the ADF. 4. Remove the document mat.
User's Guide Solving Problems 5. Carefully pull out any jammed originals from inside the scanner. 6. Attach the document mat. 7. Close the ADF, and then close the ADF cover. Multiple Originals Are Fed If multiple originals are fed frequently, try the following. ❏ If you load unsupported originals, the scanner may feed multiple originals at a time. ❏ Clean the ADF. ❏ Reduce the number of originals being placed at a time.
User's Guide Solving Problems Scanning Takes a Long Time ❏ When the resolution is high, scanning may take some time. ❏ Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with USB 1.1 ports. If you are using a USB 3.0 or USB 2.0 port with the scanner, make sure it meets the system requirements. ❏ When using security software, exclude the TWAIN.log file from monitoring, or set the TWAIN.log as a readonly file.
User's Guide Solving Problems Related Information & “Setting a Resolution That Suits the Scanning Purpose” on page 28 & “Image Adjustment Features” on page 35 Offset Appears in the Background of Images Images on the back of the original may appear in the scanned image. ❏ In Epson Scan 2, select the Advanced Settings tab, and then adjust the Brightness. This feature may not be available depending on the settings on the Main Settings tab > Image Type or other settings on the Advanced Settings tab.
User's Guide Solving Problems ❏ On the Advanced Settings tab in Epson Scan 2, select Descreening. ❏ Change the resolution, and then scan again. Related Information & “Descreening” on page 37 You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a magazine. & “Setting a Resolution That Suits the Scanning Purpose” on page 28 Cannot Scan the Correct Area on the Scanner Glass ❏ Make sure the original is placed correctly against the alignment marks.
User's Guide Solving Problems ❏ Use an original with clear text. Text recognition may decline for the following types of originals.
User's Guide Solving Problems ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS X Select Go > Applications > Epson Software > Epson Scan 2 Utility. 2. Select the Other tab. 3. Click Reset. Note: If initialization does not solve the problem, uninstall and re-install Epson Scan 2.
User's Guide Solving Problems ❏ You may not be able to connect to the access point when the access point has multiple SSIDs and devices are connected to different SSIDs on the same access point. Connect the computer or smart device to the same SSID as the scanner. ❏ An access point that is compliant with both IEEE802.11a and IEEE802.11g has SSIDs of 2.4 GHz and 5 GHz.
User's Guide Solving Problems Related Information & “Checking the SSID Connected to the Scanner” on page 76 & “Checking the SSID for the Computer” on page 76 Checking the SSID Connected to the Scanner You can check the connected SSID on Web Config. And you can check the SSID and password of scanner itself on the label stuck to the scanner. These are used when you connect the scanner in AP mode connection.
User's Guide Solving Problems ❏ Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order; access point, computer or smart device, and then scanner. Move the scanner and computer or smart device closer to the access point to help with radio wave communication, and then try to make network settings again. ❏ Try accessing any website from your computer to make sure that your computer’s network settings are correct.
User's Guide Solving Problems 3. Open the Control Panel: ❏ Windows 10 Right-click the start button or press and hold it, and then select Control Panel. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Select Desktop > Settings > Control Panel. ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button and select Control Panel. 4.
User's Guide Solving Problems 5. Select Finder > Go > Applications > Epson Software > Uninstaller. 6. Select the application you want to uninstall, and then click Uninstall. c Important: The Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and you only want to delete some of the drivers, delete all of them first, and then install the necessary scanner drivers again.
User's Guide Technical Specifications Technical Specifications General Scanner Specifications Note: Specifications are subject to change without notice. Scanner type Flatbed color scanner with ADF Photoelectric device CIS Light source RGB LED Scanning resolution ADF : 600 dpi (main scan), 600 dpi (sub scan) Scanner glass : 1,200 dpi (main scan), 2,400 dpi (sub scan) Output resolution ADF: 50 to 600 dpi (127 to 393.7 mm (5.0 to 15.5 in.) in length), 50 to 300 dpi (393.7 to 3,048 mm (15.5 to 120.
User's Guide Technical Specifications Interface * SuperSpeed USB IEEE802.11b/g/n Ethernet 1000BASE-T/100BASE-TX/10BASE-T (option) NFC Simple Tag (No interface with the scanner controller) * Simultaneous use (simultaneous access) of a USB and a network connection is not allowed. Wi-Fi Specifications Standards IEEE802.11b/g/n Frequency Range 2.4 GHz Maximum radio-frequency power transmitted 19.
User's Guide Technical Specifications Electrical Specifications Model AC 100 to 240V Model AC 220 to 240V Model Rated Frequency Range 50 to 60 Hz 50 to 60 Hz Rated Current 0.3 to 0.2A 0.2 A Power Consumption USB Connection USB Connection ❏ Operating: Approx. 11 W ❏ Operating: Approx. 11 W ❏ Ready mode: Approx. 5.8 W ❏ Ready mode: Approx. 6.2 W ❏ Sleep mode : Approx. 0.8 W ❏ Sleep mode : Approx. 0.9 W ❏ Power off: Approx. 0.15 W ❏ Power off: Approx. 0.
User's Guide Technical Specifications System Requirements Windows Windows 10 (32-bit, 64-bit) Windows 8.
User's Guide Standards and Approvals Standards and Approvals Standards and Approvals for U.S. Model Safety UL60950-1 CAN/CSA-C22.2 No. 60950-1 EMC FCC Part 15 Subpart B Class B CAN/CSA-CEI/IEC CISPR22 Class B This equipment contains the following wireless module. Manufacturer: Askey Computer Corporation Type: WLU6320-D69 (RoHS) This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules.
User's Guide Standards and Approvals EMC AS/NZS CISPR22 Class B Epson hereby declares that the following equipment Models are in compliance with the essential requirements and other relevant provisions of AS/NZS4268: J411A Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product.
User's Guide Where to Get Help Where to Get Help Technical Support Web Site If you need further help, visit the Epson support website shown below. Select your country or region and go to the support section of your local Epson website. The latest drivers, FAQs, manuals, or other downloadables are also available from the site. http://support.epson.net/ http://www.epson.
User's Guide Where to Get Help Help for Users in Taiwan Contacts for information, support, and services are: World Wide Web http://www.epson.com.tw Information on product specifications, drivers for download, and products enquiry are available. Epson HelpDesk Phone: +886-2-80242008 Our HelpDesk team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty Repair service center: http://www.
User's Guide Where to Get Help Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web http://www.epson.com.sg Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
User's Guide Where to Get Help Epson Service Center 65 Truong Dinh Street, District 1, Hochiminh City, Vietnam. 29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web http://www.epson.co.
User's Guide Where to Get Help Province Company Name Address Phone E-mail WEST KALIMANTAN ESC Pontianak PEKANBARU ESC PEKANBARU DKI JAKARTA EAST JAWA BANTEN ESS JAKARTA KEIAI ESS SURABAYA ESS SERPONG CENTRAL JAWA ESS SEMARANG EAST KALIMANTAN ESC SAMARINDA SOUTH SUMATERA ESC PALEMBANG EAST JAVA ESC JEMBER JL. NUSA INDAH I NO. 40A PONTIANAK KALBAR 78117 (+62561)735507 JL. TUANKU TAMBUSAI NO. 353 PEKANBARU RIAU (+62761)21420 WISMA KEIAI LT. 1 JL. JEND. SUDIRMAN KAV.
User's Guide Where to Get Help Internet Home Page http://www.epson.com.
User's Guide Where to Get Help Helpline ❏ Service, product information, and ordering consumables (BSNL Lines) Toll-free number: 18004250011 Accessible 9am to 6pm, Monday through Saturday (Except public holidays) ❏ Service (CDMA & Mobile Users) Toll-free number: 186030001600 Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation
