User's Guide NPD5990-01 EN
User's Guide Copyright Copyright No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information herein.
User's Guide Trademarks Trademarks ❏ EPSON is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of the Seiko Epson Corporation. ® ❏ Microsoft, Windows, Windows Server, and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. ❏ Apple, macOS, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
User's Guide Contents Contents Connecting to a Smart Device. . . . . . . . . . . . . . . . 21 Making Wi-Fi Settings from the Control Panel. . . . .21 Making Wi-Fi Settings Using Push Button Setup (WPS). . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Making Wi-Fi Settings by PIN Code Setup (WPS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Making Wi-Fi Direct (Simple AP) Connection Settings. . . . . . . . . . . . . . . . . . . . . .
User's Guide Contents Saving as an Office Format File (for Windows Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Setting a Job (Scan, Save, and Send). . . . . . . . . . . . 60 Creating and Registering a Job (Windows). . . . . .60 Creating and Registering a Job (Mac OS). . . . . . .61 Enabling a Job to Run from the Control Panel (Button Assignment). . . . . . . . . . . . . . . . . . . . . . . 61 Assigning a Job to the Control Panel (Windows). . . . . . . . . . . . . . . . . . . . .
User's Guide About This Manual About This Manual Introduction to the Manuals The latest versions of the following manuals are available from the Epson support website. http://www.epson.eu/Support (Europe) http://support.epson.net/ (outside Europe) ❏ Setup Guide (paper manual) Provides you with information on setting up the product and installing the application. ❏ User's Guide (digital manual) Provides instructions on using the product, maintenance, and solving problems.
User's Guide About This Manual Operating System References Windows In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following operating systems.
User's Guide Important Instructions Important Instructions Safety Instructions Read and follow these instructions to ensure safe use of this product. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the product. ❏ Some of the symbols used on your product are to ensure safety and proper use of the product. Visit the following Web site to learn the meaning of the symbols. http://support.epson.
User's Guide Important Instructions Safety Instructions for the Battery ❏ If the battery is not fully charged within the specified time, stop charging. Otherwise, the battery could become hot, emit smoke, rupture, or catch fire. ❏ Do not place the product in a microwave oven or a high-pressure container. Otherwise, the battery could become hot, emit smoke, rupture, or catch fire. ❏ If liquid leaks from the product, or the product emits a bad odour, move the product away from flammable objects immediately.
User's Guide Important Instructions Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of your product.
User's Guide Scanner Basics Scanner Basics Part Names and Functions A Input slot Input the original. B Loophole Connect straps. C USB port USB bus power. Connects a USB cable. To avoid causing any damage, do not add excessive force when connecting the USB cable to the USB port.
User's Guide Scanner Basics A Start and stop button ❏ Starts or cancels scanning. ❏ Press this when cleaning the inside of the scanner. ❏ Exits Automatic Feeding Mode. B C – Automatic Feeding Mode light The scanner is in Automatic Feeding Mode. Scanning starts when an original is placed in the input tray. Ready light On (white) The scanner is ready to be used.
User's Guide Scanner Basics Error Indicators Scanner errors Indicators Situation Solutions A paper jam has occurred. Remove jammed original, and then load the original again. A fatal error has occurred. Turn the power off and on again. If the error continues to occur, contact your local dealer. The firmware update failed. Follow the steps below to try to update the firmware again. The scanner has started in recovery mode. 1. Connect the computer and the scanner with a USB cable.
User's Guide Scanner Basics Related Information & “Making Wi-Fi Settings from the Control Panel” on page 21 & “Network Problems” on page 82 Information on Applications This section introduces the application products available for your scanner. The latest application can be installed at the Epson Web site. Document Capture Pro / Document Capture Document Capture Pro is an application that allows you to easily digitize originals such as documents and forms.
User's Guide Scanner Basics EPSON Software Updater EPSON Software Updater is an application that checks for new or updated applications on the internet and installs them. You can also update the scanner’s digital manual. Note: Windows Server operating systems are not supported. Epson DocumentScan Epson DocumentScan is an application that allows you to scan documents through smart devices such as smartphones and tablet devices.
User's Guide Scanner Basics * You can only use Maintenance Sheet with a code.
User's Guide Using the Scanner on the Battery Using the Scanner on the Battery Checking the Battery Level Check the battery level of the scanner. Sign Battery Level Full Middle Low Near empty Charging the Battery Battery Charging Precautions ❏ At the time of purchase you need to connect it to the computer with the USB cable. The battery is not fully charged. Make sure you charge the battery before you run the scanner using the battery. ❏ The battery slowly runs down even when you do not use the scanner.
User's Guide Using the Scanner on the Battery 1. Make sure that the computer is on. Wake the computer if it is in hibernate or sleep mode. 2. Connect the scanner to the computer using the micro USB cable. Note: ❏ Use the USB cable that came with the scanner. ❏ To avoid causing any damage, do not add excessive force when connecting the USB cable to the USB port. ❏ Connect the scanner directly to the computer without using a USB hub. ❏ Time until full battery charge when the scanner is off. USB 2.
User's Guide Network Settings Network Settings Network Connection Types You can use the following connection methods. Wi-Fi Connection Connect the scanner and the computer or smart device to the wireless router. This is the typical connection method for home or office networks where computers are connected by Wi-Fi through the wireless router.
User's Guide Network Settings The scanner can be connected by Wi-Fi or Ethernet, and Wi-Fi Direct (Simple AP) connection simultaneously. However, if you start a network connection in Wi-Fi Direct (Simple AP) connection when the scanner is connected by Wi-Fi, the Wi-Fi is temporarily disconnected. The scanner can be connected by Wi-Fi and Wi-Fi Direct (Simple AP) connection simultaneously.
User's Guide Network Settings Connecting to a Smart Device You can use the scanner from a smart device. To use the scanner from a smart device, set up from Epson DocumentScan. Note: If you want to connect a computer and a smart device to the scanner at the same time, we recommend connecting the computer first. 1. Search for Epson DocumentScan in the App Store or Google Play. 2. Download and install Epson DocumentScan. 3. Start Epson DocumentScan. 4.
User's Guide Network Settings 3. Hold down the WPS button on the router until the security light flashes. c Important: You must complete Wi-Fi connection setup within two minutes. If your router does not have a WPS button, see your router documentation for instructions on enabling WPS in your router's software. 4. button on the scanner until the Ready light flashes, and Hold down the alternately (approximately 3 seconds).
User's Guide Network Settings 3. Slide the switch while holding down the the ready light flashes to turn on the scanner. button and hold them there for approximately 10 seconds until c Important: You must complete Wi-Fi connection setup within two minutes. 4. Use your computer to enter the PIN code (an eight-digit number) on the label stuck to the scanner. Connection setup starts. The Ready light flashes, and the When the Ready light, and and lights on the scanner flash alternately.
User's Guide Network Settings 2. Make sure that the scanner is turned on. 3. Connect from the smart device or computer to the scanner using the scanner’s SSID and password. Note: ❏ You can check the SSID and password on the label stuck to the scanner. ❏ It may take a few minutes for the scanner SSID to appear in the list. ❏ See the documentation provided with your smart device or computer for the operating instructions.
User's Guide Network Settings Selecting Change the Connection Methods Follow the on-screen instructions until the following screen is displayed. Select Set up Scanner connection again (for new network router or changing USB to network, etc.) on the Install Software screen, and then click Next. Follow the on-screen instructions. Disabling the Wi-Fi Slide the switch to the left on the scanner to switch off the Wi-Fi.
User's Guide Network Settings 3. Slide the switch while holding down the seconds to turn on the scanner. The 4. and and ] buttons and hold them there for approximately 10 lights flash alternately and the Ready light flashes. The network settings are restored to their defaults when the lights stop flashing. The scanner restarts automatically.
User's Guide Specifications of Originals and Placing Originals Specifications of Originals and Placing Originals Specifications of Originals This section explains the specifications and conditions of originals that can be loaded in the scanner. General Specifications for Originals being Scanned Specifications of Standard Size Originals These are the specifications for standard size originals that you can load into the scanner.
User's Guide Specifications of Originals and Placing Originals Size Measurement Thickness Paper Type Post Cards 100×148 mm 35 to 270 g/m2 Plain paper (3.9×5.8 in.) Fine paper Recycled paper Note: ❏ All originals must be flat at the leading edge. ❏ Make sure that curls on the leading edge of the originals are kept within the following range. A and B must be 2 mm or less when C is equal to or more than 30 mm.
User's Guide Specifications of Originals and Placing Originals Measurement Thickness 120×235 mm (4.72×9.25 in.) 0.38 mm (0.015 in.) or less 92×165 mm (3.62×6.50 in.) Specifications for Plastic Cards These are the specifications for plastic cards that you can load into the scanner. Size Card Type Thickness Loading Direction ISO7810 ID-1 Type With embossing 1.24 mm (0.05 in.) or less Horizontal (landscape) 54.0×85.6 mm Without embossing 1.0 mm (0.04 in.) or less (2.1×3.3 in.
User's Guide Specifications of Originals and Placing Originals ❏ Original with labels or stickers* ❏ Originals with sticky notes attached* ❏ Ripped originals* ❏ Originals with carbon paper on the back* ❏ Perforated originals* ❏ Originals with staples or paper clips ❏ Booklets ❏ Non-paper original (such as clear files, fabric, and metal foil) ❏ Originals with glue attached ❏ Heavily wrinkled or curled originals ❏ Transparent originals such as OHP film ❏ Originals with wet ink Note: ❏ *You can only scan thes
User's Guide Specifications of Originals and Placing Originals Related Information & “Basic Scanning” on page 38 & “Advanced Scanning” on page 54 Placing Long Paper Load the original straight into the left side of the input slot, facing up with the top edge facing into the scanner. Slide the original into the input slot until it meets resistance.
User's Guide Specifications of Originals and Placing Originals Note: ❏ You can scan long paper up to 1,828.8 mm (72 inches) in length with a resolution of 300 dpi or less. ❏ You need to specify the paper size in Document Capture Pro. Click Scan Settings > Detailed Settings on the Scan Settings window to open the Epson Scan 2 window. There are three ways to specify the paper size. If the paper length is 863.6 mm (34 inches) or less, you can select Auto Detect (Long Paper) to detect the size automatically.
User's Guide Specifications of Originals and Placing Originals Slide the receipt into the input slot until it meets resistance. Note: ❏ Although there may be issues with the scanning quality, you can scan long receipts up to 1,828.8 mm (72 inches) in length at a resolution of 300 dpi. ❏ You need to specify the paper size in Document Capture Pro. Click Scan Settings > Detailed Settings on the Scan Settings window to open the Epson Scan 2 window. There are three ways to specify the paper size.
User's Guide Specifications of Originals and Placing Originals Slide the envelope into the input slot until it meets resistance. The envelope shown in the illustration has the opened edge (flap side) facing up, but you can also load envelopes into the scanner with the opened edge (flap side) facing down. c Important: Do not load envelopes with adhesives on them. Note: ❏ Envelopes that are not opened by cutting sharply at the flap edge may not be scanned correctly.
User's Guide Specifications of Originals and Placing Originals Slide the plastic card straight into the input slot until it meets resistance. c Important: Do not load plastic cards vertically or at an angle.
User's Guide Specifications of Originals and Placing Originals Placing Irregular Shaped Originals 1. Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the left side of the Carrier Sheet with the side to be scanned facing up. 2. Load the Carrier Sheet into the left side of input slot with the top edge facing into the scanner. Slide the Carrier Sheet into the input slot until it meets resistance.
User's Guide Specifications of Originals and Placing Originals Note: ❏ You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times. ❏ If you cannot find an appropriate size for the original you want to scan in Document Size, try changing the setting. Click Scan Settings > Detailed Settings on the Scan Settings window > Document Size on the Epson Scan 2 window, and then select Auto Detect or Customize to create a custom document size.
User's Guide Basic Scanning Basic Scanning Scanning Using a Scanner Button You can scan using the button on your scanner. Note: ❏ Make sure that the USB cable is connected to the scanner and your computer. Scanning from the scanner button feature is not available over a wireless connection. ❏ Make sure that Document Capture Pro (Windows) or Document Capture (Mac OS) is installed on your computer and the scanner is connected to your computer correctly.
User's Guide Basic Scanning ❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs > Epson Software > Document Capture Pro. Note: You may need to select the scanner you want to use from the scanners list. 2. Click Job Settings. The job list screen is displayed. Note: A preset job is available that allows you to save scanned images as a PDF.
User's Guide Basic Scanning 3. Click New Job. The Job Settings screen is displayed. 4. Set the Job Name.
User's Guide Basic Scanning 5. Make scanning settings on the 1. Scan tab. ❏ Source: Select the source where the original is placed. ❏ Document Size: Select the size of the original you placed. ❏ Image Type: Select the color you want to use to save the scanned image. ❏ Rotation: Select the rotation angle depending on the original you want to scan. ❏ Resolution: Select the resolution. Note: You can also adjust the image using following items.
User's Guide Basic Scanning 6. Click 2. Save, and then make the save settings. ❏ File Name: Check the settings for the file name. Click File Name Settings to add a time stamp or file number counter to the file name. ❏ File Type: Select the save format from the list. Click Option to make detailed settings for the file. ❏ Browse: Select the save folder for the scanned image. ❏ Apply job separation: Select to make separation settings. 7. Click 3. Send, and then select the Destination.
User's Guide Basic Scanning Note: ❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance. ❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation Website and install it before using this feature. 8. Click OK to close the Job Settings screen. 9. Click OK to close the job list screen. 10. Place the original. 11. Click the job icon. The selected job is performed. 12.
User's Guide Basic Scanning Scanning Using Document Capture (Mac OS) This application allows you to perform various tasks such as saving the image to your computer, sending it by email, printing, and uploading to a server or a cloud service. You can also register scanning settings for a job to simplify scanning operations. See the Document Capture help for details on the features. Note: Do not use the Fast User Switching function while using your scanner. 1. Start Document Capture.
User's Guide Basic Scanning 2. Click . The Job List screen is displayed. Note: A preset job is available that allows you to save scanned images as a PDF. When using this job, skip this step and go to step 10. 3. Click the + icon. The job setting screen is displayed.
User's Guide Basic Scanning 4. Set the Job Name. 5. Make scanning settings on the Scan tab. ❏ Source: Select the source where the original is placed. ❏ Document Size: Select the size of the original you placed. ❏ Image Type: Select the color you want to use to save the scanned image. ❏ Rotation: Select the rotation angle depending on the original you want to scan. ❏ Resolution: Select the resolution.
User's Guide Basic Scanning Note: You can also adjust the image using following items. ❏ Text Enhancement: Select to make blurred letters in the original clear and sharp. ❏ Correct Document Skew: Select to correct the slant of the original. 6. Click Output, and then make the output settings. ❏ Save in: Select the save folder for the scanned image. ❏ Example of File Name: Display an example of the file name for the current settings. ❏ Prefix Character: Set a prefix for the file name.
User's Guide Basic Scanning 7. Click Destination, and then select the Destination. Destination setting items are displayed according to the destination you selected. Make detailed settings as necessary. Click the ? (Help) icon for details on each item. Note: ❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
User's Guide Basic Scanning 11. Select the job from the drop-down list, and then click the icon. The selected job is performed. 12. Follow the on-screen instructions. The scanned image is saved using the settings you made for the job. Note: and make scanning settings, You can scan the originals and send the scanned image without using the job. Click and then click Preview Scan. Next, click the destination to which you want to send the scanned image.
User's Guide Basic Scanning 3. Tap Scan. 4. Make the scan settings. ❏ Document Size: Select the size of the original you placed. ❏ Image Type: Select the color for saving the scanned image. ❏ Resolution: Select the resolution.
User's Guide Basic Scanning ❏ Scanning Side: Select the side of the original you want to scan. ❏ Image Format: Select the save format from the list. ❏ Location: Select the location to save the scanned image. ❏ File Name: Check the settings for the file name. 5. Tap Scan. Scanning starts.
User's Guide Basic Scanning 6. Check the scanned image, and then tap Done. Note: To continue scanning, tap Scan More. 7. Tap Save. Note: You can rotate and sort the images by tapping the icons on the bottom of the screen.
User's Guide Basic Scanning The scanned image is saved to your storage device.
User's Guide Advanced Scanning Advanced Scanning Scanning Different Sizes or Types of Originals One by One Continuously (Automatic Feeding Mode) You can scan different sizes or types of originals one by one using Automatic Feeding Mode. In this mode, the scanner starts scanning automatically when originals are loaded into the scanner. This feature is only available for Windows. Note: Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. Use Epson Scan 2 instead. 1.
User's Guide Advanced Scanning 3. Select Automatic Feeding Mode on the Main Settings tab. 4. Make other settings for scanning on the Epson Scan 2 main window. 5. Click Save. Automatic Feeding Mode starts. The light on the scanner turns on, and the Automatic Feeding Mode window is displayed on your computer. 6. Place the original into the scanner until it is fed automatically. Scanning starts automatically. 7. After scanning stops, place the next original into the scanner.
User's Guide Advanced Scanning 8. After you have scanned all originals, press the button on the scanner to close Automatic Feeding Mode. Note: ❏ You can also close Automatic Feeding Mode by pressing Finish on the Automatic Feeding Mode window displayed on your computer. ❏ You can make timeout settings to finish Automatic Feeding Mode. Select Settings on the Document Source list to open the Document Source Settings window. Set Automatic Feeding Mode Timeout (minutes) on the window.
User's Guide Advanced Scanning 3. Click on the Scan and bar to display the destination screen. Skip this step if you have already displayed the destination screen. 4. Click Scan Settings to display the Scan Settings screen. 5. Make the scanning settings, and then click OK. 6. Click one of the destination icons. Scanning starts. After scanning, the Save Settings window or the Transfer Settings window is displayed.
User's Guide Advanced Scanning 7. Select the PDF from the File Type list. 8. Click Option to display the optional settings window. 9. Select Create Searchable PDF. 10. Make other settings on the Save Settings window or the Transfer Settings window, and then click OK. The scanned image is saved as a Searchable PDF.
User's Guide Advanced Scanning 3. Click on the Scan and bar to display the destination screen. If you have already displayed the destination screen, skip this procedure. 4. Click Scan Settings to display the Scan Settings screen. 5. Make the scanning settings, and then click OK. 6. Click one of the destination icons. Scanning starts. After scanning, the Save Settings window or Transfer Settings window is displayed.
User's Guide Advanced Scanning 7. Select the Office format file you want to save as from the File Type list. 8. Click Option to display the optional settings window. 9. Make settings for each item in the window, and then click OK. 10. Make other settings on the Save Settings window or the Transfer Settings window, and then click OK. The scanned image is saved as an Office format file.
User's Guide Advanced Scanning 6. Click OK to return to the top screen. Creating and Registering a Job (Mac OS) Explains how to set a job in Document Capture. See the Document Capture help for details on the features. 1. Start Document Capture. 2. Click the icon on the main window. The Job List window is displayed. 3. Click the + icon. The Job Settings window is displayed. 4. Make the job settings on the Job Settings window. ❏ Job Name: Enter the name of the job you want to register.
User's Guide Advanced Scanning 3. Click Button Assignment. The Button Assignment screen is displayed. 4. Select the job you want to run on the control panel from the pull-down menu. 5. Click OK to return to the Job List screen. The job is assigned to the scanner’s control panel. 6. Click OK to return to the top screen.
User's Guide Advanced Scanning For example, you can make separation settings such as the following. Note: Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. Split the data every three pages and save as multi-page PDFs (fixed pages) Enter barcode information and save as multi-page PDFs 5 5 4 4 3 3 2 2 1 1 1.2 1.2 1.0 1.0 0.8 0.8 0.6 0.6 0.4 0.4 0.2 0.2 0.0 0.0 Enter barcode information and separate into folders 5 5 4 4 3 3 2 2 1 1 1.
User's Guide Advanced Scanning Sorting and Saving Scanned Images into a Separate Folder You can sort scanned images automatically and save them to a separate folder using Document Capture Pro. To sort scanned images, you can use a variety of detection methods such as blank pages inserted between the originals or barcodes on the originals. 1. Prepare the originals including indicators, such as blank pages, between the pages where you want to separate the scanned images. 2. Start Document Capture Pro. 3.
User's Guide Advanced Scanning 5. Set the Job Name. 6. Make scanning settings on the 1. Scan tab. You can scan the original continuously using Automatic Feeding Mode. Click Detailed Settings and select Automatic Feeding Mode.
User's Guide Advanced Scanning 7. Click 2. Save, make the save settings, and then select Apply job separation. 8. Click Separation Settings.
User's Guide Advanced Scanning 9. Select Separator on the Job Separation Settings screen. ❏ Fixed Page: Select to separate by each specified page and split into files. ❏ Blank Page: Select to separate by detecting blank pages. ❏ Barcode: Select to separate by detecting barcodes. ❏ OCR: Select to detect characters using OCR (Optical Character Recognition) and separate accordingly. ❏ Patch Code: Select to separate by detecting the Patch Code. 10. Set detailed settings for separation, and then click OK.
User's Guide Advanced Scanning 11. Click 3. Send, and then select the Destination. Destination setting items are displayed according to the destination you selected. Make detailed settings as necessary. Click Help for details on each item. 12. Click OK to close the Job Settings screen. 13. Click OK to close the job list screen. The separation job is created. 14. Place the original. 15. Click the job icon.
User's Guide Advanced Scanning The separation job is performed. 16. Follow the on-screen instructions. The scanned image is separated and saved using the settings you made for the job.
User's Guide Maintenance Maintenance Cleaning Outside the Scanner Wipe off any stains on the outer case with a dry cloth or a cloth dampened with mild detergent and water. c Important: ❏ Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur. ❏ Do not let water get inside the product. This could cause a malfunction to occur. ❏ Never open the scanner case. 1. Set the P switch to turn off the scanner. 2. Remove the USB cable. 3.
User's Guide Maintenance 3. Start Epson Scan 2 Utility. ❏ Windows 10 Click the start button, and then select All apps > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Start screen > Apps > Epson > Epson Scan 2 Utility.
User's Guide Maintenance 2. Load the Calibration sheet into the product. Note: Before loading the Calibration sheet into the scanner, make sure there is no dust or dirt on the Calibration sheet. 3. Start Epson Scan 2 Utility. ❏ Windows 10 Click the start button, and then select All apps > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Start screen > Apps > Epson > Epson Scan 2 Utility.
User's Guide Maintenance 1. Start Epson Scan 2 Utility. ❏ Windows 10/Windows Server 2016 Click the start button, and then select EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Start screen > Apps > Epson > Epson Scan 2 Utility.
User's Guide Maintenance ! Caution: ❏ Strong impacts may damage the scanner. ❏ Do not expose the scanner to direct sunlight or leave it near heaters, in locations subject to high temperatures such as inside a car, and so on. The heat may cause the body to deform. ❏ We recommend taking the scanner as hand luggage on airplanes. Contact your airline to confirm if you can take the device on their airplanes. Depending on handling at the airport, the scanner could be damaged by a strong impact. 1.
User's Guide Solving Problems Solving Problems Scanner Problems Scanner Lights Indicate an Error Check the following if the scanner lights indicate an error. ❏ Make sure there are no originals jammed in the scanner. ❏ Make sure the scanner is connected to your computer properly. If a Wi-Fi connection error has occurred, check the Wi-Fi connection settings. ❏ Make sure Epson Scan 2 is installed correctly.
User's Guide Solving Problems ❏ Power Save settings might be set in Epson Scan 2 Utility. Start Epson Scan 2 Utility, click the Power Save tab, and then enter a longer value or set it to Off. To start Epson Scan 2 Utility, see following for details. ❏ Windows 10 Click the start button, and then select All apps > EPSON > Epson Scan 2 Utility. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Enter the application name in the search charm, and then select the displayed icon.
User's Guide Solving Problems ❏ Check that the Wi-Fi connection is working correctly. Try turning the wireless router's power off and then on again. ❏ For Mac OS users: Make sure you select the network that has priority on your Mac OS. ❏ When using a wireless connection, you cannot scan by pressing the scanner button because Document Capture Pro and Document Capture do not support scanning from the button over a wireless connection. ❏ Check the following when using the scanner with a USB cable.
User's Guide Solving Problems Note: ❏ If a piece of paper gets stuck in the roller and remains inside the scanner, remove it slowly with a pair of tweezers in the direction of the output slot. If you cannot remove it, contact your local dealer. ❏ Do not pull the jammed paper too forcefully, otherwise the document may be damaged slightly. The Originals Get Dirty Clean the inside of the scanner.
User's Guide Solving Problems Offset Appears in the Background of Images Images on the back of the original may appear in the scanned image. ❏ When Auto, Color, or Grayscale is selected as the Image Type. ❏ Check that Remove Background is selected. This feature is only available for Windows. Click Scan Settings > Detailed Settings on the Scan Settings window, and then click the Advanced Settings tab on the Epson Scan 2 window > Remove Background. ❏ Check that Text Enhancement is selected.
User's Guide Solving Problems Purpose Resolution (Reference) Printing using a printer 200 to 300 dpi Sending by fax Moiré Patterns (Web-Like Shadows) Appear If the original is a printed document, moiré patterns (web-like shadows) may appear in the scanned image. ❏ Check that Descreening is selected. This feature is only available for Windows. Click Scan Settings > Detailed Settings on the Scan Settings window, and then click the Advanced Settings tab on the Epson Scan 2 window > Descreening.
User's Guide Solving Problems Character is not Recognized Correctly Check the following to increase the recognition rate of OCR (Optical Character Recognition). ❏ Check that the original is placed straight. ❏ Use an original with clear text. Text recognition may decline for the following types of originals.
User's Guide Solving Problems The Scanned Image of the Plastic Card is Enlarged Change the orientation of the card and then scan it again. If it still does not improve, remove any dirt on the card and use the Cleaning sheet to clean inside the scanner. Related Information & “Cleaning Inside the Scanner” on page 70 Cannot Solve Problems in the Scanned Image If you have tried all of the solutions and have not solved the problem, initialize the application settings by using Epson Scan 2 Utility.
User's Guide Solving Problems Cannot Connect from Devices Even Though Network Settings are No Problems If you cannot connect from the computer or smart device to the scanner even though network settings of the scanner are no problem, see the following. ❏ When you are using multiple wireless routers at the same time, you may not be able to use the scanner from the computer or smart device depending on the settings of the wireless routers.
User's Guide Solving Problems ❏ A wireless router that is compliant with both IEEE802.11a and IEEE802.11g has SSIDs of 2.4 GHz and 5 GHz. If you connect the computer or smart device to a 5 GHz SSID, you cannot connect to the scanner because the scanner only supports communication over 2.4 GHz. Connect the computer or smart device to the same SSID as the scanner. ❏ Most wireless routers have a privacy separator feature that blocks communication between connected devices.
User's Guide Solving Problems Checking the SSID for the Computer Windows Select Control Panel > Network and Internet > Network and Sharing Center. Mac OS Click the Wi-Fi icon at the top of the computer screen. A list of SSIDs is displayed and the connected SSID is indicated with a check mark.
User's Guide Solving Problems The Scanner Suddenly Cannot Scan over a Network Connection ❏ When you have changed your access point or provider, try making network settings for the scanner again. Connect the computer or smart device to the same SSID as the scanner. ❏ Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order; access point, computer or smart device, and then scanner.
User's Guide Solving Problems Uninstalling Your Applications for Windows 1. Quit all running applications. 2. Disconnect the scanner from your computer. 3. Open the Control Panel: ❏ Windows 10/Windows Server 2016 Right-click the start button or press and hold it, and then select Control Panel. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Select Desktop > Settings > Control Panel.
User's Guide Solving Problems 2. Disconnect the scanner from your computer. 3. menu > Printers & Scanners (or To uninstall the scanner driver, select System Preferences from the Print & Scan, Print & Fax), and then remove the scanner from the enabled scanner list. 4. Quit all running applications. 5. Select Go > Applications > Epson Software > Uninstaller. 6. Select the application you want to uninstall, and then click Uninstall.
User's Guide Technical Specifications Technical Specifications General Scanner Specifications Note: Specifications are subject to change without notice. Scanner type Portable sheet-feed, simplex A4 color scanner Photoelectric device CIS Effective pixels 5,100×8,400 at 600 dpi 2,550×21,600 at 300 dpi (long paper) Light source RGB LED Scanning resolution 600 dpi (main scan) 600 dpi (sub scan) Output resolution 50 to 1,200 dpi (in 1 dpi increments)*1 Document Size Max: 216×1,828.8 mm (8.5×72 in.
User's Guide Technical Specifications Wi-Fi Specifications Standards IEEE802.11b/g/n Frequency Range 2.4 GHz Maximum radio-frequency power transmitted 20 dBm (EIRP) Coordination Modes Infrastructure mode, AP mode *1 *2 Wireless Security WEP (64/128bit), WPA2-PSK (AES)*1 *3 *1 Not supported for IEEE 802.11b. *2 AP mode connection and Wi-Fi connection can be used at the same time. *3 Complies with WPA2 standards with support for WPA/WPA2 Personal.
User's Guide Technical Specifications Power Consumption * USB Connection ❏ Operating: Approx. 2.7 W ❏ Ready mode: Approx. 1.6 W ❏ Sleep mode: Approx. 1 W ❏ Power off: 0.2 W or below Wi-Fi Connection ❏ Operating: Approx. 3.1 W ❏ Ready mode: Approx. 2.4 W ❏ Sleep mode: Approx. 1.9 W ❏ Power off: 0.2 W or below * When the battery is fully charged. Battery Specifications * Type Li-ion Rated Voltage 3.6 V Rated Capacity 1140mAh Charging Time USB 2.0 Port: Approx. 3.
User's Guide Technical Specifications Windows Windows 10 (32-bit, 64-bit) Windows 8.
User's Guide Standards and Approvals Standards and Approvals Standards and Approvals for U.S. Model Safety UL60950-1 CAN/CSA-C22.2 No. 60950-1 EMC FCC Part 15 Subpart B Class B ICIS-033 Class B This equipment contains the following wireless module. Model: WM294V2-E01 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.
User's Guide Standards and Approvals Standards and Approvals for Australian Models EMC AS/NZS CISPR32 Class B Epson hereby declares that the following equipment Models are in compliance with the essential requirements and other relevant provisions of AS/NZS4268: J421A Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product.
User's Guide Where to Get Help Where to Get Help Technical Support Web Site If you need further help, visit the Epson support website shown below. Select your country or region and go to the support section of your local Epson website. The latest drivers, FAQs, manuals, or other downloadables are also available from the site. http://support.epson.net/ http://www.epson.
User's Guide Where to Get Help Help for Users in Taiwan Contacts for information, support, and services are: World Wide Web http://www.epson.com.tw Information on product specifications, drivers for download, and products enquiry are available. Epson HelpDesk Phone: +886-2-80242008 Our HelpDesk team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty Repair service center: http://www.
User's Guide Where to Get Help Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web http://www.epson.com.sg Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
User's Guide Where to Get Help Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775 Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web http://www.epson.co.
User's Guide Where to Get Help Province Company Name Address Phone E-mail RIAU DKI JAKARTA EAST JAWA BANTEN ESC PEKANBARU Jl. Tuanku Tambusai No.459A Pekanbaru Riau (+62761) 8524695 ESS JAKARTA SUDIRMAN Wisma Keiai Lt. 1 Jl. Jenderal Sudirman Kav. 3 Jakarta Pusat - DKI JAKARTA 10220 (+6221) 5724335 ESS SURABAYA Ruko Surya Inti Jl. Jawa No 2-4 Kav. 29 Surabaya - Jawa Timur (+6231) 5014949 Ruko Mall WTC Matahari No.
User's Guide Where to Get Help Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers: Phone: 852-2827-8911 Fax: 852-2827-4383 Help for Users in Malaysia Contacts for information, support, and services are: World Wide Web http://www.epson.com.
User's Guide Where to Get Help Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.
