Administrator's Guide NPD5910-00 EN
Administrator's Guide Contents Contents Configuring a Mail Server. . . . . . . . . . . . . . . . . . . 37 Mail Server Setting Items. . . . . . . . . . . . . . . . . . 38 Checking a Mail Server Connection. . . . . . . . . . 39 Making System Settings. . . . . . . . . . . . . . . . . . . . . 41 Setting the Control Panel. . . . . . . . . . . . . . . . . . 41 Power Saving Settings During Inactivity. . . . . . . 42 Synchronizing the Date and Time with Time Server. . . . . . . . . . . . . . . . . . . . . . . . .
Administrator's Guide Contents Updating Firmware without Connecting to the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Backing Up the Settings. . . . . . . . . . . . . . . . . . . . . 59 Export the settings. . . . . . . . . . . . . . . . . . . . . . . 59 Import the settings. . . . . . . . . . . . . . . . . . . . . . .59 Advanced Security Settings for Enterprise Security Settings and Prevention of Danger. . . . . . . 97 Security Feature Settings. . . . . . . . . . . . . . . . . .
Administrator's Guide Copyright Copyright No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information herein.
Administrator's Guide Trademarks Trademarks ❏ EPSON is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ® ❏ Google Cloud Print, Chrome, Chrome OS, and Android are trademarks of Google Inc. ❏ Microsoft , Windows , Windows Server , and Windows Vista are registered trademarks of Microsoft Corporation.
Administrator's Guide About this Manual About this Manual Marks and Symbols ! Caution: Instructions that must be followed carefully to avoid bodily injury. c Important: Instructions that must be observed to avoid damage to your equipment. Note: Instructions containing useful tips and restrictions on printer operation. Related Information & Clicking this icon takes you to related information.
Administrator's Guide About this Manual ❏ Microsoft Windows Server 2012 R2 operating system ® ® ® ® ❏ Microsoft Windows Server 2008 R2 operating system ® ® ❏ Microsoft Windows Server 2008 operating system ® ® ❏ Microsoft Windows Server 2003 R2 operating system ® ® ❏ Microsoft Windows Server 2003 operating system ® ® ❏ Microsoft Windows Server 2012 operating system Mac OS In this manual, "Mac OS" is used to refer to macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X
Administrator's Guide Introduction Introduction This is a common manual for the administrator to use and manage the printer. There are unavailable functions and unshown menus because this is a common manual. Therefore, information is given near setting items or menus. See the User's Guide for function usage information. Manual Component Printer Settings and Managing FlowExplains the flow from network connection, to setting each function, to managing the printer.
Administrator's Guide Introduction Administrator The person in charge of installing and setting the device or the network at an office or organization. For small organizations, this person may be in charge of both device and network administration. For large organizations, administrators have authority over the network or devices on the group unit of a department or division, and network administrators are in charge of the communication settings for beyond the organization, such as the Internet.
Administrator's Guide Introduction ASCII (American Standard Code for Information Interchange) One of the standard character codes. 128 characters are defined, including such characters as the alphabet (a-z, AZ), Arabic numbers (0-9), symbols, blank characters, and control characters. When "ASCII" is described in this guide, it indicates the 0x20 - 0x7E (hex number) listed below, and does not involve control characters. * Space character.
Administrator's Guide Introduction Example of Network Environment Example of Medium to Large Office Network Environment (A):Internet The following services are available if the printer is able to connect to the Internet. ❏ Epson Connect Email Print, Remote Print, etc.
Administrator's Guide Introduction ❏ Cloud Services Google Cloud Print, Evernote etc. ❏ Site of Epson Downloading the driver and software and updating the printer's firmware, etc. (B):DMZ(demilitarized zone) This zone is placed between the internal network (intranet) and the external network (internet), and both networks are segments isolated by the firewall. It is common to put the server that is opened for the external network.
Administrator's Guide Introduction Example of Small Office Network (A): Internet ❏ Epson Connect ❏ Cloud services ❏ Email server, FTP server (B): Trust Zone (Intranet) ❏ (B)-1: Wired LAN (Ethernet) ❏ (B)-2: Wireless LAN (Wi-Fi) Printer Connection Types The following two methods are available for the printer's network connection.
Administrator's Guide Introduction When using USB, the printer without the network function can be also shared. Connection method: Connect the printer to the network via LAN switch or access point. You can also connect the printer to the server directly by USB cable. Printer driver: Install the printer driver on the Windows server depending on the OS of the client computers. By accessing the Windows server and linking the printer, the printer driver is installed on the client computer and can be used.
Administrator's Guide Printer Settings and Management Printer Settings and Management Flow of the Printer Settings and Management A Network Connection for the Printer B Print function Setting C Server Setting D Security Settings E Operation and Management Settings Network Connection for the Printer Set the IP address to the printer and connect it to the network.
Administrator's Guide Printer Settings and Management ❏ IP address setting ❏ Connecting to the network (LAN cable connection / Wi-Fi settings) Related Information & “Network Connection” on page 18 Print Function Setting Make setting to enable print function. ❏ Print settings for Server / Client Connection ❏ Print settings for Peer to Peer Connection Related Information & “Using the Print Functions” on page 27 Mail Server Setting Make the mail server setting for email forwarding or email notification.
Administrator's Guide Printer Settings and Management Related Information & “Operation and Management Settings” on page 54 17
Administrator's Guide Network Connection Network Connection This chapter explains the procedure to connect the printer to the network. Before Making Network Connection To connect to the network, check the connection method and setting information for connection in advance. Gathering Information on the Connection Setting Prepare the necessary setting information to connect. Check the following information in advance.
Administrator's Guide Network Connection IP Address Assignment These are the following types of IP address assignment. Static IP address: Assign the predetermined IP address to the printer (host) manually. The information to connect to the network (subnet mask, default gateway, DNS server and so on) need to be set manually.
Administrator's Guide Network Connection Connecting to the Network from the Control Panel Connect the printer to the network by using the printer's control panel. For the printer's control panel, see the User's Guide for more details. Assigning the IP Address Set up the basic items such as Host Address, Subnet Mask, Default Gateway. This section explains the procedure for setting a static IP address. To select an item, move the focus to the item using the u d l r buttons, and then press the OK button. 1.
Administrator's Guide Network Connection 5. Select Manual for Obtain IP Address. When you set the IP address automatically by using the DHCP function of router, select Auto. In that case, the IP Address, Subnet Mask, and Default Gateway on step 6 to 7 are also set automatically, so go to step 8. 6. Enter the IP address. Focus moves to the forward segment or the back segment separated by a period if you select l and r. Confirm the value reflected on the previous screen. 7.
Administrator's Guide Network Connection 9. Enter the IP address for the secondary DNS server. Confirm the value reflected on the previous screen. 10. Select Start Setup. 11. Close the confirmation screen. Setting the Proxy Server Set up the proxy server if both of the following are true. ❏ The proxy server is built for internet connection. ❏ When using the function that a printer directly connects to the internet like Epson Connect service or another company's cloud services. 1.
Administrator's Guide Network Connection 4. Select Use for Proxy Server Settings. 5. Enter the address for the proxy server by IPv4 or FQDN format. Confirm the value reflected on the previous screen. 6. Enter the port number for the proxy server. Confirm the value reflected on the previous screen. 7. Select Start Setup. 8. Close the confirmation screen. Connecting to LAN Connect the printer to the network by Ethernet or Wi-Fi.
Administrator's Guide Network Connection Connecting to Ethernet Connect the printer to the network by using the Ethernet cable, and check the connection. 1. Connect the printer and hub (LAN switch) by Ethernet cable. 2. Select Settings on the home screen. To select an item, move the focus to the item using the u d l rbuttons, and then press the OK button. 3. Select General Settings > Network Settings. 4. Select Connection Check. The connection diagnosis result is displayed.
Administrator's Guide Network Connection 3. Press the OK button. If the network connection is already set up, the connection details are displayed. Select Change Settings to change the settings. If the printer is already connected by Ethernet, select Change to Wi-Fi connection., and then select Yes after confirming the message. 4. Select Wi-Fi Setup Wizard. 5. Select the SSID for the access point.
Administrator's Guide Function Settings Function Settings This chapter explains the first settings to make in order to use each function of the device. Software for Setting In this topic, the procedure for making settings from the administrator’s computer using Web Config is explained. Web Config (Web Page for Device) About Web Config Web Config is a built-in web page of the printer for configuring the printer's settings. You can operate the printer connected to the network from the computer.
Administrator's Guide Function Settings Accessing Web Config Enter the printer’s IP address into a web browser. JavaScript must be enabled. When accessing Web Config via HTTPS, a warning message will appear in the browser since a self-signed certificate, stored in the printer, is used.
Administrator's Guide Function Settings Setting Up the Network Ports Create the print queue for network printing on the print server by using standard TCP/IP, and then set the network port. This example is when using Windows 2012 R2. 1. Open the devices and printers screen. Desktop > Settings > Control Panel > Hardware and Sound or Hardware > Devices and Printers. 2. Add a printer. Click Add printer, and then select The printer that I want isn't listed. 3. Add a local printer.
Administrator's Guide Function Settings Click Continue when the User Account Control screen is displayed. Note: If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if printer's IP address has been changed by DHCP. You can confirm the printer name from the network status screen on the printer's control panel or network status sheet. 6. Set the printer driver. ❏ If the printer driver is already installed: Select Manufacturer and Printers.
Administrator's Guide Function Settings 2. Open the printer properties screen. Right-click the printer icon, and then click Printer properties. 3. Click the Ports tab, select Standard TCP/IP Port, and then click Configure Port. 4. Check the port configuration. ❏ For RAW Check that Raw is selected in Protocol, and then click OK. ❏ For LPR Check that LPR is selected in Protocol. Enter "PASSTHRU" in Queue name from LPR Settings. Select LPR Byte Counting Enabled, and then click OK.
Administrator's Guide Function Settings Using the Shared Printer – Windows The administrator needs to inform the clients of the computer name assigned to the print server and how to add it to their computers. If the additional driver(s) have not been configured yet, inform the clients how to use Devices and Printers to add the shared printer. If additional driver(s) have already been configured on the print server, follow these steps: 1. Select the name assigned to the print server in Windows Explorer.
Administrator's Guide Function Settings 2. Select the connection method for the printer, and then click Next. Note: If Select Software Installation is displayed, select Change or re-set the connection method and then click Next. 3. Follow the on-screen instructions. Related Information & “EpsonNet SetupManager” on page 79 Setting the Printer Driver - Mac OS Download the software from the website, and then make connection settings for adding a computer.
Administrator's Guide Function Settings 4. Select Additional Computer on the Connection Type screen. 5. Follow the on-screen instructions. Basic Settings for Printing Set the print settings, such as paper size or printing error. Paper Source Settings Set the size and type of paper to be loaded in each paper source. 1. Access Web Config and select the Print tab > Paper Source Settings. 2. Set each item. The displayed items may vary by the situation.
Administrator's Guide Function Settings ❏ Width Set the horizontal length of the user-defined size. The range you can enter here depends on the paper source, which is indicated on the side of Width. When you select mm in Unit, you can enter up to one decimal place. When you select inch in Unit, you can enter up to two decimal places. ❏ Height Set the vertical length of the user-defined size. The range you can enter here depends on the paper source, which is indicated on the side of Height.
Administrator's Guide Function Settings 2. Set each item. ❏ Paper Size Notice Set whether to display an error on the control panel when the paper size of the specified paper source is different from the paper size of the print data. ❏ Paper Type Notice Set whether to display an error on the control panel when the paper type of the specified paper source is different from the paper type of the print data.
Administrator's Guide Function Settings PDL Print Configuration You can specify settings for PCL or PostScript printing. This item is displayed on a PCL or PostScript compatible printer. Common Settings Items Explanation Paper Size Select the paper size on which you want to print. Paper Type Select the type of paper on which you print. Orientation Select the orientation you want to use to print. Quality Select the print quality you want to use for printing.
Administrator's Guide Function Settings Items Explanation Binary Set whether to accept the binary data or not. PDF Page Size Set the paper size for PDF printing. Configuring a Mail Server Set the mail server from Web Config. When the printer can send the email, receiving the email notification from the printer is enabled. Check below before setting up. ❏ The printer is connected to the network that can access the mail server.
Administrator's Guide Function Settings Mail Server Setting Items Items Authentication Method Authenticated Account Settings and Explanation Specify the authentication method for the printer to access the mail server. Off Set when the mail server does not need authentication. SMTP AUTH Authenticates on the SMTP server (outgoing mail server) when sending the email. The mail server needs to support SMTP authentication.
Administrator's Guide Function Settings Items Sender's Email Address Settings and Explanation Enter the sender's email address such as the email address of the system administrator. This is used when authenticating, so enter a valid email address that is registered to the mail server. Enter between 0 and 255 characters in ASCII (0x20-0x7E) except for : ( ) < > [ ] ; ¥. A period "." cannot be the first character. SMTP Server Address Enter between 0 and 255 characters using A-Z a-z 0-9 . - .
Administrator's Guide Function Settings Mail Server Connection Test References Messages Cause Connection test was successful. This message appears when the connection with the server is successful. SMTP server communication error. Check the following. - Network Settings This message appears when ❏ The printer is not connected to a network ❏ SMTP server is down ❏ Network connection is disconnected while communicating ❏ Received incomplete data POP3 server communication error. Check the following.
Administrator's Guide Function Settings Messages Cause The connection is untrusted. Check the following. - CA Certificate This message appears when the printer does not have a root certificate corresponding to the server or a CA Certificate has not been imported. The connection is not secured. This message appears when the obtained certificate is damaged. SMTP server authentication failed. Change Authentication Method to SMTP-AUTH.
Administrator's Guide Function Settings Note: You can also set up from the printer’s control panel. ❏ Language : Settings > General Settings > Basic Settings > Language ❏ Panel Lock : Settings > General Settings > System Administration > Security Settings > Admin Settings > Lock Setting ❏ Operation Time Out : Settings > General Settings > Basic Settings > Operation Time Out (You can specify On or Off.) 3. Click OK.
Administrator's Guide Function Settings 3. Enter the time server address for Time Server Address. You can use IPv4, IPv6 or FQDN format. Enter 252 characters or less. If you do not specify this, leave it blank. 4. Enter Update Interval (min). You can set up to 10,800 minutes by the minute. 5. Click OK. Note: You can confirm the connection status with the time server on Time Server Status. Related Information & “Accessing Web Config” on page 27 AirPrint Setup Set when using AirPrint printing.
Administrator's Guide Function Settings See the Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) Using Epson Open Platform Epson Open Platform Overview Epson Open Platform is a platform to use Epson printers with the function provided by the server of the authentication system.
Administrator's Guide Product Security Settings Product Security Settings This chapter explains the security settings of the device. Introduction of Product Security Features This section introduces the security function of the Epson Devices. Feature name Feature type What to set What to prevent Setup for the administrator password Locks the system settings, such as connection setup for network or USB. An administrator sets a password to the device.
Administrator's Guide Product Security Settings Configuring the Administrator Password When you set the administrator password, you can prevent the users from changing system management settings. You can set and change the administrator password using either Web Config, the printer's control panel, or software (Epson Device Admin). When using the software, see the documentation for each software.
Administrator's Guide Product Security Settings 2. Enter a password to New Password and Confirm New Password. Enter the user name, if necessary. If you want to change the password to new one, enter a current password. 3. Select OK. Note: ❏ To set or change the locked menu items, click Administrator Login, and then enter the administrator password. ❏ To delete the administrator password, click Product Security tab > Delete Administrator Password, and then enter the administrator password.
Administrator's Guide Product Security Settings Enabling the Lock Setting from the Control Panel 1. Select Settings on the printer's control panel. To select an item, move the focus to the item using the u d l r buttons, and then press the OK button. 2. Select General Settings > System Administration > Security Settings. 3. Select Admin Settings. 4. Select On on Lock Setting. 5. Select Yes on the confirmation screen. 6.
Administrator's Guide Product Security Settings General Settings menu Panel Lock Paper Source Settings - Printing Language*3 ✓ Universal Print Settings ✓ PDL Print Configuration*3 ✓ Auto Error Solver ✓ Thick Paper ✓ Quiet Mode ✓ Ink Drying Time - PC Connection via USB - USB I/F Timeout Setting*3 ✓ ✓ Network Settings Wi-Fi Setup ✓ Wired LAN Setup ✓ Network Status ✓ Wired LAN/Wi-Fi Status ✓*1 Wi-Fi Direct Status ✓*1 Print Status Sheet ✓*1 ✓*2 Connection Check ✓ Advanced Devi
Administrator's Guide Product Security Settings General Settings menu Panel Lock ✓ System Administration Clear Internal Memory Data*3 ✓ Security Settings ✓ delete all confidential jobs ✓ Admin Settings ✓ Admin Password ✓ Lock Setting ✓ Restore Default Settings ✓ Firmware Update ✓ ✓ = To be locked. - = Not to be locked. *1 : Even though items on the upper level can be locked by administrator lock, you can still access them from the same name menu of Settings > Printer Status/Print.
Administrator's Guide Product Security Settings 2. Click Add for the number you want to register. c Important: When using the printer with the authentication system of Epson or other companies, register the user name of the restriction setting in number 2 to number 10. Application software such as the authentication system uses number one, so that the user name is not displayed on the printer's control panel. 3. Set each item.
Administrator's Guide Product Security Settings 3. Click Delete. c Important: When clicking Delete, the user account will be deleted without a confirmation message. Take care when deleting the account. Return to the user setting list after a specific length of time. Enabling Access Control When enabling access control, only the registered user will be able to use the printer. 1. Access Web Config and select the Product Security tab > Access Control Settings > Basic. 2. Select Enables Access Control.
Administrator's Guide Product Security Settings ❏ PC Connection via USB If the driver was installed on the computer Connect the printer to the computer using a USB cable, and then confirm that the printer does not print. If the driver was not installed on the computer Windows: Open the device manager and keep it, connect the printer to the computer using a USB cable, and then confirm that the device manager's display contents stays unchanged.
Administrator's Guide Operation and Management Settings Operation and Management Settings This chapter explains the items related to the daily operations and management of the device. Logging on to the Printer as an Administrator If the administrator password is set to the printer, you need to log on as an administrator to operate the locked menu items on Web Config. Enter the password to operate the locked menu items on the control panel.
Administrator's Guide Operation and Management Settings ❏ Network information Settings > General Settings > Network Settings > Network Status Settings > Printer Status/Print > Network You can check the network-related information such as network connection status, mail server settings, etc. and print the network status sheet.
Administrator's Guide Operation and Management Settings Configuring Email Notification Configure email notification by using Web Config. 1. Access Web Config and select the Device Management tab > Email Notification. 2. Set the subject of email notification. Select the contents displayed on the subject from the two pull-down menus. ❏ The selected contents are displayed next to Subject. ❏ The same contents cannot be set on left and right.
Administrator's Guide Operation and Management Settings 6. Click OK. Confirm that an email notification will be sent by causing an event. Example : Print by specifying the Paper Source where paper is not set. Related Information & “Accessing Web Config” on page 27 & “Configuring a Mail Server” on page 37 Items for Email Notification Items Settings and Explanation Ink supply unit(s) to be replaced Notice when the ink is expended. Ink low Notice when the ink is nearing expended.
Administrator's Guide Operation and Management Settings 2. Select General Settings > System Administration > Firmware Update > Update. Note: Select Notification > On to set the printer to regularly check for available firmware updates. 3. Select Start Checking. The printer starts searching for available updates. 4. If a message is displayed on the LCD screen informing you that a firmware update is available, follow the onscreen instructions to start the update.
Administrator's Guide Operation and Management Settings 3. Double-click the downloaded .exe file. Epson Firmware Updater starts. 4. Follow the on-screen instructions. Backing Up the Settings You can export the setting value set from Web Config to the file. You can use it for backing up the setting values, replacing the printer, etc. The exported file cannot be edited because it is exported as a binary file. Export the settings Export the setting for the printer. 1.
Administrator's Guide Operation and Management Settings 1. Access Web Config, and then select the Device Management tab > Export and Import Setting Value > Import. 2. Select the exported file, and then enter the encrypted password. 3. Click Next. 4. Select the settings that you want to import, and then click Next. 5. Click OK. The settings are applied to the printer.
Administrator's Guide Solving Problems Solving Problems Hints to Solving Problems ❏ Checking the error message When trouble has occurred, first check whether there are any messages on the printer's control panel or driver screen. If you have the notification email set when the events occur, you can promptly learn the status. ❏ Network connection report Diagnose the network and the printer status, and then print the result. You can find the diagnosed error from the printer side.
Administrator's Guide Solving Problems Error Messages Causes and Solutions Printer Error ❏ Causes : Turn on the printer again. See your documentation for more details. There is a foreign substance inside the printer or a printer error occurred. ❏ Solutions : Remove any paper or protective material in the printer. If the error message is still displayed, contact Epson support. Paper out in XX. ❏ Causes : There is no paper. ❏ Solutions : Load paper, and then insert the paper cassette all the way.
Administrator's Guide Solving Problems Error Messages Causes and Solutions The combination of the IP address and the subnet mask is invalid. See your documentation for more details. ❏ Causes : The combination of the IP address you set is invalid. ❏ Solutions : Enter the correct IP address or default gateway. To use cloud services, update the root certificate from the Epson Web Config utility. ❏ Causes : The root certificate used for cloud services is expired.
Administrator's Guide Solving Problems 5. Print the network connection report. If an error has occurred, check the network connection report, and then follow the printed solutions. 6. Close the screen. Related Information & “Messages and Solutions on the Network Connection Report” on page 64 Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a. Error code b.
Administrator's Guide Solving Problems Solutions: ❏ Make sure the Ethernet cable is securely connected to your printer and to your hub or other network device. ❏ Make sure your hub or other network device is turned on. ❏ If you want to connect the printer by Wi-Fi, make Wi-Fi settings for the printer again because it is disabled. E-2, E-3, E-7 Message: No wireless network names (SSID) found. Confirm that the router/access point is turned on and the wireless network (SSID) is set up correctly.
Administrator's Guide Solving Problems E-5 Message: Security mode (e.g. WEP, WPA) does not match the current setting of the printer. Confirm security mode. Contact your network administrator for assistance. Solutions: Make sure the access point's security type is set to one of the following. If it is not, change the security type on the access point, and then reset the printer's network settings.
Administrator's Guide Solving Problems ❏ If the printer’s Obtain IP Address setting is set to Manual, the IP address you manually set is invalid due to out of range (for example: 0.0.0.0). Set a valid IP address from the printer’s control panel or by using Web Config. E-9 Message: Confirm the connection and network setup of the PC or other device. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance. Solutions: Check the following. ❏ Devices are turned on.
Administrator's Guide Solving Problems E-11 Message: Setup is incomplete. Confirm default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance. Solutions: Check the following. ❏ The default gateway address is correct if you set the printer's TCP/IP Setup setting to Manual. ❏ The device that is set as the default gateway is turned on. Set the correct default gateway address.
Administrator's Guide Solving Problems Solutions: Check the following. ❏ Network devices such as an access point, hub, and router are turned on. ❏ The TCP/IP Setup for network devices has not been set up manually. (If the printer's TCP/IP Setup is set automatically while the TCP/IP Setup for other network devices is performed manually, the printer's network may differ from the network for other devices.) If it still does not work after checking the above, try the following. ❏ Turn off the access point.
Administrator's Guide Solving Problems Printing a Network Status Sheet You can check the detailed network information by printing it. 1. Load papers. 2. Select Settings on the home screen. To select an item, move the focus to the item using the u d l r buttons, and then press the OK button. 3. Select General Settings > Network Settings > Network Status. 4. Select Print Status Sheet. 5. Check the message, and then print the network status sheet. 6. Close the screen.
Administrator's Guide Solving Problems If the printer and the computer are not communicating, the following message is displayed. Checking the Communication Using a Ping Command - Mac OS You can use a Ping command to make sure the computer is connected to the printer. Follow the steps below to check the communication using a Ping command. 1. Check the printer's IP address for the communication that you want to check.
Administrator's Guide Solving Problems 4. Check the communication status. If the printer and the computer are communicating, the following message is displayed. If the printer and the computer are not communicating, the following message is displayed. Checking the Network of the Computer - Windows By using the command prompt, check the connection status of the computer and the connection path to the printer. This will lead you to solve the problems.
Administrator's Guide Solving Problems ❏ ipconfig command Display the connection status of the network interface that is currently used by the computer. By comparing the setting information with actual communication, you can check whether the connection is correct. In case there are multiple DHCP servers on the same network, you can find out the actual address assigned to the computer, the referred DNS server, etc.
Administrator's Guide Solving Problems Mail Server Check the connection between the printer and the mail server by using the connection test function of the printer. Related Information & “Checking a Mail Server Connection” on page 39 DNS Server Check the DNS server that is referred by the computer. Confirm the status of the network adapter of the computer on the same network segment as the printer, and confirm whether it is the same as the DNS setting of the printer.
Administrator's Guide Solving Problems 2. Select Router. The network status is displayed. 3. Select Change Settings. 4. Select Others > Disable Wi-Fi. 5. Check the message, and then start setup. 6. When a completion message is displayed, close the screen. The screen automatically closes after a specific length of time. 7. Press the button.
Administrator's Guide Solving Problems Trouble Case Cannot Access Web Config The IP address is not assigned to the printer. A valid IP address may not be assigned to the printer. Configure the IP address using the printer’s control panel. You can confirm the current setting information with a network status sheet or from the printer’s control panel. Web browser does not support the Encryption Strength for SSL/TLS. SSL/TLS has the Encryption Strength.
Administrator's Guide Solving Problems ❏ Mac OS: Select System Preferences > Network > Advanced > Proxies, and then register the local address for Bypass proxy settings for these Hosts & Domains. Example: 192.168.1.*: Local address 192.168.1.XXX, subnet mask 255.255.255.0 192.168.*.*: Local address 192.168.XXX.XXX, subnet mask 255.255.0.
Administrator's Guide Appendix Appendix Introduction of Network Software The following describes the software that configures and manages devices. Epson Device Admin Epson Device Admin is a multifunctional application software that manages the device on the network. The following functions are available.
Administrator's Guide Appendix For more information, see the documentation or help of EpsonNet Config. Running EpsonNet Config - Windows Select All Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Note: If the firewall alert appears, allow access for EpsonNet Config. Running EpsonNet Config - Mac OS Select Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config. EpsonNet Print (Windows Only) EpsonNet Print is a software to print on the TCP/IP network.
Administrator's Guide Appendix Making Wi-Fi Settings from the Control Panel (WPS) You can connect to Wi-Fi from the printer's control panel using the WPS function. Related Information & “Making Wi-Fi Settings by Push Button Setup (WPS)” on page 80 & “Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 81 Making Wi-Fi Settings by Push Button Setup (WPS) You can automatically set up a Wi-Fi network by pressing a button on the access point.
Administrator's Guide Appendix 7. Close the screen. The screen automatically closes after a specific length of time. Note: If connection fails, restart the access point, move it closer to the printer, and try again. If it still does not work, print a network connection report and check the solution. 8. Close the network connection settings screen. Making Wi-Fi Settings by PIN Code Setup (WPS) You can automatically connect to an access point by using a PIN code.
Administrator's Guide Appendix Enabling Wi-Fi Direct (Simple AP) from the Control Panel 1. Select Wi-Fi on the printer's control panel. To select an item, move the focus to the item using the u d l r buttons, and then press the OK button. 2. Select Wi-Fi Direct. When the Wi-Fi Direct (simple AP) connection is enabled, Wi-Fi connection information is displayed. 3. Select Start Setup. 4. SelectStart Setup. When Wi-Fi Direct (simple AP) connection is enabled, network (SSID) and password is displayed.
Administrator's Guide Appendix Changing the Connection Method Change the connection method. Make this setting on the network enabling condition. If the IP address assignment setting is manual, confirm with the network administrator whether the same IP address can be used on the new network. Note: When the Wi-Fi connection is enabled, the Ethernet connection is disabled.
Administrator's Guide Appendix Related Information & “Accessing Web Config” on page 27 & “Epson Device Admin” on page 78 Changing from Wi-Fi Connection to Ethernet Connection Changing the Network Connection to Ethernet from the Control Panel Follow the steps below to change the network connection to Ethernet from Wi-Fi using the control panel. 1. Select Settings on the home screen. To select an item, move the focus to the item using the u d l r buttons, and then press the OK button. 2.
Administrator's Guide Appendix Using Port for the Printer The printer uses the following port. These ports should be allowed to become available by the network administrator as necessary.
Administrator's Guide Appendix LCD Brightness: Adjust the brightness of the LCD screen. Sleep Timer: Adjust the time period to enter a sleep mode (energy saving mode) when the printer has not performed any operations. The LCD screen turns black when the setting time passes. Power Off Settings: Your product may have this feature or the Power Off Timer feature depending on the location of purchase.
Administrator's Guide Appendix Item Panel lock LCD Brightness - Sleep Timer ✓ Power Off Settings ✓ Date/Time Settings ✓ Language ✓ Operation Time Out ✓ Keyboard - ✓ = To be locked. - = Not to be loked. Printer Settings Select the menus on the control panel as described below. Settings > General Settings > Printer Settings You cannot change settings that have been locked by your administrator.
Administrator's Guide Appendix Printing Language: This item is displayed on PCL or PostScript compatible printer. Select the printing language for the USB interface or the network interface. Universal Print Settings: These print settings are applied when you print by an external device without using the printer driver. Top Offset: Adjust the top margin of the paper. Left Offset: Adjust the left margin of the paper.
Administrator's Guide Appendix ❏ Print Order Last Page on Top: Starts printing from the first page of a file. First Page on Top: Starts printing from the last page of a file. ❏ Number of Copies Set the number of copies to print. ❏ Binding Margin Select the binding position. ❏ Auto Paper Ejection Select On to eject paper automatically when printing is stopped during a print job. ❏ 2-Sided Printing Select On to perform 2-sided printing.
Administrator's Guide Appendix ❏ LF Function Select the line feed command when printing with a driver from a specific operating system. ❏ Paper Source Assign Set the assignment for the paper source select command. When 4 is selected, the commands are set as compatible with the HP LaserJet 4. When 4K is selected, the commands are set as compatible with the HP LaserJet 4000, 5000, and 8000. When 5S is selected, the commands are set as compatible with the HP LaserJet 5S.
Administrator's Guide Appendix USB I/F Timeout Setting: This item is displayed on PCL or PostScript compatible printer. Specify the length of time in seconds that must elapse before ending USB communication with a computer after the printer receives a print job from a PostScript printer driver or PCL printer driver. If the job ending is not clearly defined from a PostScript printer driver or PCL printer driver, it can cause endless USB communication.
Administrator's Guide Appendix ❏ Disable IPsec/IP Filtering ❏ Disable IEEE802.1X Web Service Settings Select the menus on the control panel as described below. Settings > General Settings > Web Service Settings You cannot change settings that have been locked by your administrator. Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions.
Administrator's Guide Appendix Security Settings: You can make the following security settings. delete all confidential jobs Delete the all confidential jobs sent to the printer. Admin Settings: ❏ Admin Password Set, change, and clear an administrator password. ❏ Lock Setting Select whether or not to lock the control panel using the password registered in Admin Password. Restore Default Settings: Reset the settings in the following menus to their defaults.
Administrator's Guide Appendix Menu Options for Maintenance Select the menus on the control panel as described below. Settings > Maintenance Print Quality Adjustment: Select this feature if there are any problems with your print outs. You can check for clogged nozzles and clean the print head if necessary, and then adjust some parameters to improve print quality. Print Head Nozzle Check: Select this feature to check if the print head nozzles are clogged. The printer prints a nozzle check pattern.
Administrator's Guide Appendix Menu Options for Printer Status/Print Select the menus on the control panel as described below. Settings > Printer Status/Print Print Status Sheet: Configuration Status Sheet: Print information sheets showing the current printer status and settings. Supply Status Sheet: Print information sheets showing the status of consumables. Usage History Sheet: Print information sheets showing the usage history of the printer.
Advanced Security Settings for Enterprise In this chapter, we describe advanced security features.
Administrator's Guide Advanced Security Settings for Enterprise Security Settings and Prevention of Danger When a printer is connected to a network, you can access it from a remote location. In addition, many people can share the printer, which is helpful in improving operational efficiency and convenience. However, risks such as illegal access, illegal use, and tampering with data are increased. If you use the printer in an environment where you can access the Internet, the risks are even higher.
Administrator's Guide Advanced Security Settings for Enterprise Security Feature Settings When setting IPsec/IP filtering or IEEE802.1X, it is recommended that you access Web Config using SSL/TLS to communicate settings information in order to reduce security risks such as tampering or interception. Also, you can use Web Config by connecting the printer directly to the computer using an Ethernet cable, and then entering the IP address into a web browser.
Administrator's Guide Advanced Security Settings for Enterprise Obtaining and Importing a CA-signed Certificate Obtaining a CA-signed Certificate To obtain a CA-signed certificate, create a CSR (Certificate Signing Request) and apply it to certificate authority. You can create a CSR using Web Config and a computer. Follow the steps to create a CSR and obtain a CA-signed certificate using Web Config. When creating a CSR using Web Config, a certificate is the PEM/DER format. 1.
Administrator's Guide Advanced Security Settings for Enterprise CSR Setting Items Items Settings and Explanation Key Length Select a key length for a CSR. Common Name You can enter between 1 and 128 characters. If this is an IP address, it should be a static IP address. You can enter 1 to 5 IPv4 addresses, IPv6 addresses, host names, FQDNs by separating them with commas. The first element is stored to the common name, and other elements are stored to the alias field of the certificate subject.
Administrator's Guide Advanced Security Settings for Enterprise Importing a CA-signed Certificate Import the obtained CA-signed Certificate to the printer. c Important: ❏ Make sure that the printer’s date and time is set correctly. Certificate may be invalid. ❏ If you obtain a certificate using a CSR created from Web Config, you can import a certificate one time. 1. Access Web Config and then select the Network Security tab.
Administrator's Guide Advanced Security Settings for Enterprise CA-signed Certificate Importing Setting Items Items Server Certificate or Client Certificate Settings and Explanation Select a certificate’s format. For SSL/TLS connection, the Server Certificate is displayed. For IPsec/IP Filtering or IEEE802.1x, the Client Certificate is displayed. Private Key If you obtain a certificate of the PEM/DER format by using a CSR created from a computer, specify a private key file that is match a certificate.
Administrator's Guide Advanced Security Settings for Enterprise Deleting a CA-signed Certificate You can delete an imported certificate when the certificate has expired or when an encrypted connection is no longer necessary. c Important: If you obtain a certificate using a CSR created from Web Config, you cannot import a deleted certificate again. In this case, create a CSR and obtain a certificate again. 1. Access Web Config, and then select the Network Security tab.
Administrator's Guide Advanced Security Settings for Enterprise 3. Specify the CA Certificate you want to import. 4. Click OK. When importing is complete, you are returned to the CA Certificate screen, and the imported CA Certificate is displayed. Deleting a CA Certificate You can delete the imported CA Certificate. 1. Access Web Config and then select the Network Security tab > CA Certificate.
Administrator's Guide Advanced Security Settings for Enterprise 2. Click Delete next to the CA Certificate that you want to delete. 3. Confirm that you want to delete the certificate in the message displayed. 4. Click Reboot Network, and then check that the deleted CA Certificate is not listed on the updated screen.
Administrator's Guide Advanced Security Settings for Enterprise Printer's IP address : 192.0.2.123, Printer name : EPSONA1B2C3 Common name : EPSONA1B2C3,EPSONA1B2C3.local,192.0.2.123 4. Specify a validity period for the certificate. 5. Click Next. A confirmation message is displayed. 6. Click OK. The printer is updated. Note: You can check the certificate information from Network Security Settings tab > SSL/TLS > Certificate > Self-signed Certificate and click Confirm.
Administrator's Guide Advanced Security Settings for Enterprise You can lower unintended security risks by restricting printing from specific pathways or by controlling the available functions. Controlling protocols Configure the protocol settings. 1. Access Web Config and then select the Network Security tab > Protocol. 2. Configure each item. 3. Click Next. 4. Click OK. The settings are applied to the printer.
Administrator's Guide Advanced Security Settings for Enterprise Protocol Setting Items Bonjour Settings Items Setting value and Description Use Bonjour Select this to search for or use devices through Bonjour. Bonjour Name Displays the Bonjour name. Bonjour Service Name Displays the Bonjour service name. Location Displays the Bonjour location name. Top Priority Protocol Select the top priority protocol for Bonjour print. Wide-Area Bonjour Set whether to use Wide-Area Bonjour.
Administrator's Guide Advanced Security Settings for Enterprise Items Setting value and Description Enable WSD Select this to enable adding devices using WSD, and print and scan from the WSD port. Printing Timeout (sec) Enter the communication timeout value for WSD printing between 3 to 3,600 seconds. Device Name Displays the WSD device name. Location Displays the WSD location name. LLTD Settings Items Setting value and Description Enable LLTD Select this to enable LLTD.
Administrator's Guide Advanced Security Settings for Enterprise Items Setting value and Description Communication Timeout (sec) Enter the timeout value for IPP printing between 0 to 3,600 seconds. URL(Network) Displays IPP URLs (http and https) when the printer is connected by wired LAN or Wi-Fi. The URL is a combined value of the printer’s IP address, Port number, and IPP printer name. URL(Wi-Fi Direct) Displays IPP URLs (http and https) when the printer is connected by Wi-Fi Direct.
Administrator's Guide Advanced Security Settings for Enterprise Items Setting value and Description Encryption Settings Algorithm Select an algorithm for an encryption for SNMPv3. Password Enter the password for an encryption for SNMPv3. Enter between 8 and 32 characters in ASCII (0x20-0x7E). If you do not specify this, leave it blank. Confirm Password Context Name Enter the password you configured for confirmation. Enter within 32 characters or less in Unicode (UTF-8).
Administrator's Guide Advanced Security Settings for Enterprise Default Policy Setting Items Items Settings and Explanation IPsec/IP Filtering You can enable or disable an IPsec/IP Filtering feature. Default Policy Items Settings and Explanation Access Control Configure a control method for traffic of IP packets. IKE Version Permit Access Select this to permit configured IP packets to pass through. Refuse Access Select this to refuse configured IP packets to pass through.
Administrator's Guide Advanced Security Settings for Enterprise Items Settings and Explanation IKEv1 The following items are displayed when you select IKEv1 for IKE Version. IKEv2 Authentication Method To select Certificate, you need to obtain and import a CA-signed certificate in advance. Pre-Shared Key If you select Pre-Shared Key for Authentication Method, enter a pre-shared key between 1 and 127 characters. Confirm PreShared Key Enter the key you configured for confirmation.
Administrator's Guide Advanced Security Settings for Enterprise Items Settings and Explanation Local Authentication Method To select Certificate, you need to obtain and import a CA-signed certificate in advance. ID Type If you select Pre-Shared Key for Authentication Method, select the type of ID for the printer. ID Enter the printer's ID that matches the type of ID. You cannot use "@", "#", and "=" for the first character. Distinguished Name : Enter 1 to 128 1-byte ASCII (0x20 to 0x7E) characters.
Administrator's Guide Advanced Security Settings for Enterprise Items Settings and Explanation Remote Gateway(Tunnel Mode) If you select Tunnel Mode for Encapsulation, enter a gateway address between 1 and 39 characters. Security Protocol IPsec for Access Control, select an option. ESP Select this to ensure the integrity of an authentication and data, and encrypt data. AH Select this to ensure the integrity of an authentication and data. Even if encrypting data is prohibited, you can use IPsec.
Administrator's Guide Advanced Security Settings for Enterprise 5. Click OK. The printer is updated. Related Information & “Accessing Web Config” on page 27 & “Group Policy Setting Items” on page 116 Group Policy Setting Items Items Settings and Explanation Enable this Group Policy You can enable or disable a group policy. Access Control Configure a control method for traffic of IP packets. Permit Access Select this to permit configured IP packets to pass through.
Administrator's Guide Advanced Security Settings for Enterprise Items Local Address(Printer) Settings and Explanation Select an IPv4 address or IPv6 address that matches your network environment. If an IP address is assigned automatically, you can select Use auto-obtained IPv4 address. Note: If an IPv6 address is assigned automatically, the connection may be unavailable. Configure a static IPv6 address. Remote Address(Host) Enter a device's IP address to control access.
Administrator's Guide Advanced Security Settings for Enterprise Items Local Settings and Explanation Authentication Method If you select IPsec for Access Control, select an option. Used certificate is common with a default policy. ID Type If you select Pre-Shared Key for Authentication Method, select the type of ID for the printer. ID Enter the printer's ID that matches to the type of ID. You cannot use "@", "#", and "=" for the first character.
Administrator's Guide Advanced Security Settings for Enterprise Items Settings and Explanation Remote Gateway(Tunnel Mode) If you select Tunnel Mode for Encapsulation, enter a gateway address between 1 and 39 characters. Security Protocol If you select IPsec for Access Control, select an option. ESP Select this to ensure the integrity of an authentication and data, and encrypt data. AH Select this to ensure the integrity of an authentication and data.
Administrator's Guide Advanced Security Settings for Enterprise *1If IPsec is selected for Access Control, you cannot specify in a prefix length. *2If IPsec is selected for Access Control, you can select a link-local address (fe80::) but group policy will be disabled. *3Except IPv6 link local addresses. References of Service Name on Group Policy Note: Unavailable services are displayed but cannot be selected.
Administrator's Guide Advanced Security Settings for Enterprise ❏ Pre-Shared Key: Enter up to 127 characters. Group Policy: Do not configure. Receiving printing data and printer settings This example allows communications of printing data and printer configuration from specified services. Default Policy: ❏ IPsec/IP Filtering: Enable ❏ Access Control: Refuse Access Group Policy: ❏ Enable this Group Policy: Check the box.
Administrator's Guide Advanced Security Settings for Enterprise 2. Import the certificate in Client Certificate. If you have already imported a certificate published by a Certification Authority in IEEE802.1X or SSL/TLS, you can copy the certificate and use it in IPsec/IP Filtering. To copy, select the certificate from Copy From, and then click Copy. Related Information & “Accessing Web Config” on page 27 & “Obtaining a CA-signed Certificate” on page 99 Connecting the Printer to an IEEE802.
Administrator's Guide Advanced Security Settings for Enterprise Note: You can share settings between Ethernet and Wi-Fi. 3. Click Next. A confirmation message is displayed. 4. Click OK. The printer is updated. Related Information & “Accessing Web Config” on page 27 & “IEEE802.1X Network Setting Items” on page 123 & “Cannot Access the Printer or Scanner after Configuring IEEE802.1X” on page 129 IEEE802.1X Network Setting Items Items Settings and Explanation IEEE802.
Administrator's Guide Advanced Security Settings for Enterprise Items Settings and Explanation Connection Method The connection method of a current network is displayed. EAP Type Select an option for an authentication method between the printer and a RADIUS server. EAP-TLS You need to obtain and import a CA-signed certificate. PEAP-TLS PEAP/MSCHAPv2 User ID You need to configure a password. Configure an ID to use for an authentication of a RADIUS server.
Administrator's Guide Advanced Security Settings for Enterprise 2. Enter a certificate in the Client Certificate. You can copy the certificate if it is published by a Certification Authority. To copy, select the certificate from Copy From, and then click Copy. Related Information & “Accessing Web Config” on page 27 & “Obtaining and Importing a CA-signed Certificate” on page 99 Checking IEEE802.1X Network Status You can check the IEEE802.1X status by printing a network status sheet.
Administrator's Guide Advanced Security Settings for Enterprise Status ID IEEE802.1X Status Timeout Error Authentication has failed since there is no answer from the RADIUS server and/or authenticator. User ID Error Authentication has failed since the printer's user ID and/or certificate protocol is incorrect. Server ID Error Authentication has failed since the server ID of the server certificate and the server's ID do not match.
Administrator's Guide Advanced Security Settings for Enterprise 5. When a completion message is displayed, select Close. The screen automatically closes after a specific length of time if you do not select Close. Problems Using Network Security Features Forgot a Pre–shared Key Re-configure a pre-shared key. To change the key, access Web Config and select the Network Security tab > IPsec/IP Filtering > Basic > Default Policy or Group Policy.
Administrator's Guide Advanced Security Settings for Enterprise Cannot Communicate Suddenly The IP address of the printer has been changed or cannot be used. When the IP address registered to the local address on Group Policy has been changed or cannot be used, IPsec communication cannot be performed. Disable IPsec using the printer's control panel.
Administrator's Guide Advanced Security Settings for Enterprise Cannot Access the Printer or Scanner after Configuring IEEE802.1X The settings of IEEE802.1X are incorrect. Disable IEEE802.1X and Wi-Fi from the printer’s control panel. Connect the printer and a computer, and then configure IEEE802.1X again. Related Information & “Configuring an IEEE802.
Administrator's Guide Advanced Security Settings for Enterprise A comma or space is included in the common name. If a comma is entered, the Common Name is divided at that point. If only a space is entered before or after a comma, an error occurs. Related Information & “Updating a Self-signed Certificate” on page 105 Cannot Create a CSR The Common Name has not been entered. The Common Name must be entered.
Administrator's Guide Advanced Security Settings for Enterprise Messages Invalid date and time. Cause/What to do Cause: Date and time for the printer have not been set. What to do: Set date and time using Web Config, EpsonNet Config or the printer's control panel. Invalid password. Cause: The password set for CA certificate and entered password do not match. What to do: Enter the correct password. Invalid file. Cause: You are not importing a certificate file in X509 format.
Administrator's Guide Advanced Security Settings for Enterprise Messages Private key is required. Cause/What to do Cause: There is no paired private key with the certificate. What to do: ❏ If the certificate is the PEM/DER format and it is obtained from a CSR using a computer, specify the private key file. ❏ If the certificate is the PKCS#12 format and it is obtained from a CSR using a computer, create a file that contains the private key.
