User’s Guide NPD4750-00 EN
User’s Guide Copyright and Trademarks Copyright and Trademarks Copyright and Trademarks No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein.
User’s Guide Copyright and Trademarks Clarendon, Helvetica, New Century Schoolbook, Optima, Palatino, Stempel Garamond, Times and Univers are registered trademarks of Heidelberger Druckmaschinen AG, which may be registered in certain jurisdictions, exclusively licensed through Linotype Library GmbH, a wholly owned subsidiary of Heidelberger Druckmaschinen AG. Wingdings is a registered trademark of Microsoft Corporation in the United States and other countries.
User’s Guide Copyright and Trademarks THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS ''AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
User’s Guide Guidelines Guidelines Where to Find Information Setup Guide (paper) Provides you with information on setting up the product and installing the software. User’s Guide (PDF, this manual) Provides you with detailed information on the product’s functions, optional products, maintenance, troubleshooting, and technical specifications. Network Guide (HTML) Provides network administrators with information on both the printer driver and network settings.
User’s Guide Guidelines Notes contain important information and useful tips on the operation of the product.
User’s Guide Safety Instructions Safety Instructions Important Safety Instructions Read all of the instructions in this section before using the product. Also, be sure to follow all warnings and instructions marked on the product. Setting up the product Observe the following when setting up the product: ❏ Do not block or cover the vents and openings in the product. ❏ Use only the type of power source indicated on the product’s label. ❏ Use only the power cord that comes with the product.
User’s Guide Safety Instructions ❏ If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of the correct size and rating. Choosing a place for the product Observe the following when choosing a place for the product: ❏ Place the product on a flat, stable surface that extends beyond the base of the product in all directions.
User’s Guide Safety Instructions ❏ If you are not going to use the product for a long period, be sure to unplug the power cord from the electrical outlet. ❏ Do not press too hard on the document table when placing the originals. Handling ink cartridges Observe the following when handling the ink cartridges: ❏ Keep ink cartridges out of the reach of children and do not drink. ❏ If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them immediately with water.
User’s Guide Contents Contents Basic printer settings for Mac OS X 10.5 or 10.6 ................................... Canceling Printing. . . . . . . . . . . . . . . . . . . . . . . Using the printer button. . . . . . . . . . . . . . . . . For Windows. . . . . . . . . . . . . . . . . . . . . . . . . For Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . Printing with Special Layout Options. . . . . . . . . . 2-Sided Printing. . . . . . . . . . . . . . . . . . . . . . . Fit to Page Printing. . . . . .
User’s Guide Contents Using the Print Head Alignment utility for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Print Head Alignment utility for Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . . . Making Printer Settings. . . . . . . . . . . . . . . . . . . . Power Off Timer Setting. . . . . . . . . . . . . . . . . Paper Size Loaded Setting. . . . . . . . . . . . . . . . Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . .
User’s Guide Getting to Know Your Product Getting to Know Your Product Product Parts Note: The illustrations in this section are from a similar product model. Although they may differ from your actual product, the method of operation is the same. a. Paper cassette 1 b.
User’s Guide Getting to Know Your Product a. Edge guides b. Stopper c. Output tray extension d. Output tray e. Edge guides f. Rear MP tray g. Feeder guard a. Ink cartridge slot b. Front cover c.
User’s Guide Getting to Know Your Product a. External USB port b. LAN port c. Maintenance box d. Rear unit e.
User’s Guide Getting to Know Your Product Guide to the Control Panel Control panel design varies depending on location. Buttons and Lights Buttons Buttons a Function P b Turns the printer on or off. See the Network Guide for more details. c b Loads or ejects paper. Resumes printing after a paper out error or a multiple page feed error. d Starts head cleaning. If the product is turned on while pressing and holding this button, the product prints the nozzle check pattern.
User’s Guide Paper Handling Paper Handling Introduction to Using, Loading, and Storing Media You can achieve good results with most types of plain paper. However, coated papers provide superior prints because they absorb less ink. Epson provides special papers that are formulated for the ink used in Epson ink jet printers, and recommends these papers to ensure high-quality results. For more details on Epson special media, see “Ink and Paper” on page 94.
User’s Guide Paper Handling Media Type Size Loading capacity (sheets) for paper cassette 1 Loading capacity (sheets) for paper cassette 2 Loading capacity (sheets) for rear MP tray Plain paper *1 Letter 250 250 80 *5 Legal 250 250 1 *6 A5 250 - 80 *5 A6 - - 80 *5 User-defined size - - 1 *6 Letter - - 10 *7 - - 10 Envelope C4 *4 - - 1 A4 200 200 50 *8 A4 B5 Thick paper *2 A4 Envelope Envelope #10 *3 Envelope DL *3 Envelope C6 *3 Epson Bright White Ink Jet Paper
User’s Guide Paper Handling Loading Paper Into the paper cassette Follow these steps to load paper: Note: The illustrations in this section are from a similar product model. Although they may differ from your actual product, the method of operation is the same. A Pull out the paper cassette. Note: If the output tray has been ejected, close it before pulling out the paper cassette. B Slide the edge guides to the sides of the paper cassette.
User’s Guide Paper Handling Note: When using Legal-size paper, extend the paper cassette as shown in the illustration. C Slide the edge guide to adjust to the paper size you will use. D Load paper toward the edge guide with printable side face down, and check that the paper is not sticking out from the end of the cassette. Note: ❏ Fan and align the edges of the paper before loading. ❏ For plain paper, do not load paper above the line just under the d arrow mark inside the edge guide.
User’s Guide Paper Handling E Slide the edge guides to the edges of the paper. F Keep the cassette flat and insert it back into the product carefully and slowly. G Slide out the output tray and raise the stopper. Note: ❏ After loading paper, set the paper size for each paper source. Paper is fed from the appropriate paper source depending on the setting. Use the panel utility to set the paper size. & “Paper Size Loaded Setting” on page 66 ❏ When using Legal-size paper, lower the stopper (*).
User’s Guide Paper Handling Note: The illustrations in this section are from a similar product model. Although they may differ from your actual product, the method of operation is the same. A Slide out the output tray, and raise the stopper. Note: When using Legal-size paper, lower the stopper (*). B Pull up the rear MP tray. C While holding the feeder guard forward, pinch and slide the edge guide.
User’s Guide Paper Handling D Fan a stack of paper, then tap it on a flat surface to even the edges. E Load paper with the printable side up, at the center of the rear MP tray. The printable side is often whiter or brighter than the other side. F Slide the edge guide to the edge of the paper, but not too tightly. Note: ❏ After loading paper, set the paper size for each paper source. Paper is fed from the appropriate paper source depending on the setting. Use the panel utility to set the paper size.
User’s Guide Paper Handling A Slide out the output tray, and raise the stopper. B Pull up the rear MP tray. C While holding the feeder guard forward, pinch and slide the edge guide.
User’s Guide Paper Handling D Load envelopes short edge first with the flap facing down and at the center of the rear MP tray. Note: ❏ The thickness of envelopes and their ability to fold vary widely. If the total thickness of the stack of envelopes exceeds 10 mm, press down on the envelopes to flatten them before loading. If print quality declines when a stack of envelopes is loaded, load one envelope at a time.
User’s Guide Printing Printing Using Your Software Printer driver and status monitor The printer driver lets you choose from a wide variety of settings to get the best printing results. The status monitor and the printer utilities help you check the printer and keep it in top operating condition. Note for Windows users: ❏ Your printer driver automatically finds and installs the latest version of the printer driver from Epson’s Web site.
User’s Guide Printing ❏ Windows XP and Server 2003: Click Start, Control Panel, then Printers and Faxes. Then right-click the printer and select Printing Preferences. From the shortcut icon on the taskbar Right-click the printer icon on the taskbar, then select Printer Settings. To add a shortcut icon to the Windows taskbar, first access the printer driver from the Start menu as described above. Next, click the Maintenance tab, and then the Monitoring Preferences button.
User’s Guide Printing Plain paper* plain papers Epson Bright White Ink Jet Paper Thick paper* Thick-Paper Envelopes Envelope * These paper types are compatible with Exif Print and PRINT Image Matching. For more information, refer to the documentation that came with the Exif Print or PRINT Image Matching compatible digital camera. Note: The availability of special media varies by location. For the latest information on media available in your area, contact Epson support.
User’s Guide Printing B Access the printer settings. C Click the Main tab. D Select the appropriate Paper Source setting. E Select the appropriate Document Size setting. You can also define a custom paper size. For details, see the online help. F Select Portrait (tall) or Landscape (wide) to change the orientation of your print. & “Accessing the printer driver for Windows” on page 25 Note: Select Landscape when printing on envelopes. G Select the appropriate Paper Type setting.
User’s Guide Printing H Click OK to close the printer settings window. Note: To make changes to advanced settings, refer to the relevant section. I Print your file. Basic printer settings for Mac OS X 10.5 or 10.6 A Open the file you want to print. B Access the Print dialog. C Click the d button to extend this dialog. D Select the printer you are using as the Printer setting, and then make suitable settings.
User’s Guide Printing Note: ❏ Select Landscape when printing on envelopes. ❏ Depending on your application, you may not be able to select some of the items in this dialog. If so, click Page Setup on the File menu of your application, and then make suitable settings. E Select Print Settings from the pop-up menu. F Make the settings that you want to use to print. See the online help for more details on Print Settings.
User’s Guide Printing Using the printer button Press the + button to cancel a print job in progress. For Windows Note: You cannot cancel a print job that has been completely sent to the printer. In this case, cancel the print job by using the printer. Using EPSON Status Monitor 3 A Access the EPSON Status Monitor 3. B Click the Print Queue button. The Windows Spooler appears. C Right-click on the job you want to cancel and then select Cancel.
User’s Guide Printing C Click the Delete button to cancel the print job. Printing with Special Layout Options 2-Sided Printing Two types of 2-sided printing are available: standard and folded booklet. Note: If the ink runs low during automatic 2-sided printing, the printer stops printing and the ink needs to be replaced. When ink replacement is complete, the printer starts printing again, but there may be some missing parts in your print. If this happens, print again the page that has missing parts.
User’s Guide Printing Standard 2-sided printing allows you to print both sides of a sheet. Choose automatic or manual printing. When you print manually, the even-numbered pages are printed first. Once these pages are printed, you can reload them to print the odd-numbered pages onto the opposite side of the paper. Folded booklet 2-sided printing allows you to make single-fold booklets. Side Binding Center Binding ✽: Binding edge Choose automatic or manual printing.
User’s Guide Printing Thick paper Letter*, A4* Epson Bright White Ink Jet Paper A4 * Manual 2-sided printing only. Note: ❏ Only use papers that are suitable for 2-sided printing. Otherwise, the print quality may deteriorate. ❏ Depending on the paper and the amount of ink used to print text and images, ink may bleed through to the other side of the paper. ❏ The surface of the paper may be smeared during 2-sided printing.
User’s Guide Printing C Click Settings to open the 2-Sided Printing Settings window. D To print folded booklets using the 2-sided printing option, select the Booklet check box, and choose Center Binding or Side Binding. Note: Center Binding is not available with manual printing. E Select which edge of the document will be bound. Note: Some settings are not available when Booklet is selected.
User’s Guide Printing F Choose mm or inch as the Unit setting. Then specify the width of the binding margin. Portrait Landscape * : Folding edge ** : Margin When folded booklets are printed using the 2-sided printing option, a margin of the specified width will appear on both sides of the fold. For example, if you specify a 10-mm margin, you will get a 20-mm margin (a margin of 10 mm will be placed on each side of the fold).
User’s Guide Printing I Select one of the Select Document Type settings. This automatically adjusts Print Density and Increase Ink Drying Time. Note: If you are printing high-density data, such as graphs, we recommend adjusting settings manually. J Click OK to return to the Main window. K Make sure all of the settings are correct, and then click OK to close the printer settings window. After completing the steps above, print one test copy and examine the results before printing an entire job.
User’s Guide Printing B Select Two-sided Printing Settings from the pop-up menu. C Select Long-Edge binding or Short-Edge binding from the Two-sided Printing pop-up menu. D Select one of the Document Type settings. This automatically adjusts Print Density and Increased Ink Drying Time. Note: If you are printing high-density data, such as graphs, we recommend adjusting settings manually. E Click Print to start printing.
User’s Guide Printing Fit to Page printing automatically resizes your page to the paper size you select. You can also resize your page manually. Printer settings for Windows A Make adjustments to basic settings. B Click the More Options tab, then select the Reduce/Enlarge Document check box. C Do one of the following: & “Basic printer settings for Windows” on page 27 ❏ If you selected Fit to Page, select the size of the paper you are using from the Output Paper.
User’s Guide Printing D Click OK to close the printer settings window. After completing the steps above, print one test copy and examine the results before printing an entire job. Printer settings for Mac OS X 10.5 or 10.6 A Make adjustments to basic settings. B Select Paper Handling from the pop-up menu. C Select the Scale to fit paper size. D Make sure that the appropriate size is displayed in Destination Paper Size. E Click Print to start printing.
User’s Guide Printing Pages Per Sheet Printing Pages Per Sheet printing allows you to print two or four pages on single sheets of paper. Printer settings for Windows A Make adjustments to basic settings. B Select 2-Up or 4-Up as Multi-Page.
User’s Guide Printing C Click Page Order button to open the Page Order Settings window. D Select from the following settings. Page Order Allows you to specify the order in which the pages will be printed on the sheet of paper. Some settings may be unavailable, depending on the Orientation setting on the Main window. Print Page Borders Prints frames around the pages printed on each sheet. E Click OK to return to the Main window. F Click OK to close the printer settings window.
User’s Guide Printing B Select Layout from the pop-up menu. C Select from the following settings: Pages per Sheet Prints multiple pages of your document on a single sheet of paper. You can choose from 1, 2, 4, 6, 9, or 16. D Layout Direction Allows you to specify the order in which the pages will be printed on the sheet of paper. Border Prints a border around the pages printed on each sheet. You can choose from None, Single Hairline, Single Thin Line, Double Hairline, or Double Thin Line.
User’s Guide Printing Note: This feature is not available for Mac OS X. Printer settings A Make adjustments to basic settings. B Select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as Multi-Page.
User’s Guide Printing C Click Settings to adjust the way your poster will be printed. The Poster Settings window opens. D Make the following settings: Print Cutting Guides Prints guide lines for cutting. Overlapping Alignment Marks Slightly overlaps the panels and prints alignment markers so that the panels can be aligned more precisely. Trim Lines Prints border lines on the panels to guide you when trimming the pages.
User’s Guide Printing How to make a poster from your prints The following is an example of how to create a poster with 2x2 Poster selected for Multi-Page and Overlapping Alignment Marks selected for Print Cutting Guides.
User’s Guide Printing D Align the edges of the paper using the alignment markers and tape them together from the back: E Repeat the instructions from step 1 to step 4 to tape Sheets 3 and 4 together. F Repeat the instructions from step 1 to step 4 to tape the top and bottom edges of the paper: G Cut off the remaining margins. Watermark Printing (for Windows only) Watermark printing allows you to print a text-based or image-based watermark on your document.
User’s Guide Printing Printing the watermark A Make adjustments to basic settings. B Click the More Options tab, choose the desired watermark from the Watermark list, then click Settings. & “Basic printer settings for Windows” on page 27 If you want to create your own watermark, see the online help.
User’s Guide Printing C Specify the settings you want for the watermark. D Click OK to return to the More Options window. E Click OK to close the printer settings window. After completing the steps above, print one test copy and examine the results before printing an entire job. Sharing Your Printer You can set up your printer so other users on the network can share it. First you will set up the printer as a shared printer on the computer directly connected to it.
User’s Guide Installing Option Installing Option 250-Sheet Paper Cassette Unit Installing the paper cassette unit Follow the steps below to install the paper cassette unit. A Turn the product off and unplug the power cord and all the interface cables. !Caution: Make sure to unplug the power cord from the product to prevent getting an electric shock. B Carefully remove the paper cassette unit from its carton and place it where you intend to set up the product.
User’s Guide Installing Option D Align the corners of the product and the unit, then lower the product gently onto the unit so that the connector and two pins on the top of the unit fit into the terminal and the holes on the bottom of the product respectively. E Reconnect all the interface cables and the power cord. F Plug the product’s power cord into an electrical outlet. G Turn on the product. Uninstalling the cassette unit Perform the installation procedure in reverse.
User’s Guide Replacing Consumables Replacing Consumables Ink Cartridges Checking the ink cartridge status For Windows Note: ❏ Epson cannot guarantee the quality or reliability of non-genuine ink. If non-genuine ink cartridges are installed, the ink cartridge status may not be displayed. ❏ When an ink cartridge is running low, the Low Ink Reminder screen automatically appears. You can also check the ink cartridge status from this screen.
User’s Guide Replacing Consumables ❏ Open the printer driver, click the Maintenance tab, then click the EPSON Status Monitor 3 button. A graphic displays the ink cartridge status. Note: ❏ If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box. ❏ Depending on current settings, the simplified status monitor may be displayed.
User’s Guide Replacing Consumables B Click the EPSON Status Monitor button. The EPSON Status Monitor appears. Note: ❏ The graphic displays the ink cartridge status when EPSON Status Monitor was first opened. To update the ink cartridge status, click Update. ❏ Epson cannot guarantee the quality or reliability of non-genuine ink. If non-genuine ink cartridges are installed, the ink cartridge status may not be displayed. ❏ The ink levels displayed are an approximate indication.
User’s Guide Replacing Consumables ❏ If you move ink cartridges from a cold place to a warm place, leave it at room temperature for more than four hours before using the ink cartridge. ❏ Although the ink cartridges may contain recycled materials, this does not effect printer function or performance. ❏ Do not drop or knock it against hard objects; otherwise, the ink may leak. ❏ This printer uses ink cartridges equipped with an IC chip that monitors the amount of ink used by each cartridge.
User’s Guide Replacing Consumables B Push the ink cartridge and pull it out of the printer. Dispose of the used cartridge properly. Do not take the used cartridge apart or try to refill it. Note: Removed ink cartridges may have ink around the ink supply port, so be careful not to get any ink on the surrounding area when removing the cartridges. C Remove the replacement ink cartridge from its package. Do not touch the green chip on the side of the cartridge.
User’s Guide Replacing Consumables E Place the ink cartridge into the cartridge holder. Push the cartridge until it clicks into place, and then close the front cover. Note: The power light continues to flash while the printer is charging ink. Do not turn off the printer during ink charging. If the ink charging is incomplete, you may not be able to print. Ink cartridge replacement is complete. The printer will return to its previous status.
User’s Guide Replacing Consumables A Confirm that the product is not draining the ink. B Remove the replacement maintenance box from the package. Note: Do not touch the green chip on the side of the box. Doing so may prevent normal operation. C Push the buttons on either side of the rear unit at the same time, and then pull the unit out. D Put your hand on the handle of the maintenance box, and then pull the box outward. Note: If ink gets on your hands, wash them thoroughly with soap and water.
User’s Guide Replacing Consumables G Push the button on either side of the rear unit at the same time, and then reattach the unit. H Press the B button. Maintenance box replacement is complete.
User’s Guide Maintaining Your Printer and Software Maintaining Your Printer and Software Checking the Print Head Nozzles If you find that the print is unexpectedly faint or that dots are missing, you may be able to identify the problem by checking the print head nozzles. You can check the print head nozzles from your computer by using the Nozzle Check utility or from the printer by using the buttons. Using the Nozzle Check utility for Windows Follow the steps below to use the Nozzle Check utility.
User’s Guide Maintaining Your Printer and Software Using the printer buttons Follow the steps below to check the print head nozzles using the printer buttons. A Make sure that no lights are indicating errors. B Turn off the printer. C Make sure that A4-size paper is loaded in the paper cassette. D While holding down the B button, press the P button to turn on the printer. E When the printer turns on, release both the buttons. The printer prints the nozzle check pattern.
User’s Guide Maintaining Your Printer and Software Cleaning the Print Head If you find that the print is unexpectedly faint or that dots are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly. You can clean the print head from your computer using the Head Cleaning utility in the printer driver or from the printer by using the buttons.
User’s Guide Maintaining Your Printer and Software C Click the Head Cleaning button. D Follow the on-screen instructions. !Caution: Do not open the front cover or turn off the printer during head cleaning. Note: To maintain print quality, we recommend printing a few pages on a regular basis. Using the printer buttons Follow the steps below to clean the print head using the printer buttons. A Make sure that no lights are indicating errors. B Press the B button.
User’s Guide Maintaining Your Printer and Software Aligning the Print Head If you notice a misalignment of vertical lines or horizontal banding, you may be able to solve this problem by using the Print Head Alignment utility in your printer driver. Refer to the appropriate section below. Note: Do not press the + button to cancel printing while printing a test pattern with the Print Head Alignment utility.
User’s Guide Maintaining Your Printer and Software Making Printer Settings If you have installed the printer driver, you can make various printer settings from your computer using the setting utility. Note: For PS3/PCL models, you need to download the software from the Epson’s website. Power Off Timer Setting The printer turns off automatically if no operations are performed for the selected period after it enters sleep mode. You can adjust the time before power management is applied.
User’s Guide Maintaining Your Printer and Software Paper Size Loaded Setting Follow the steps below to define which paper size should be loaded in the rear MP tray and cassette(s). Once this setting is made, you do not have to select the paper source every time you print. For Windows A Windows 7: Click the start button, select Devices and Printers, and then right-click the printer and select Printer properties.
User’s Guide Maintaining Your Printer and Software Note: Close the rear MP tray and the output tray when you are not using the printer to protect the printer from dust. Cleaning the interior of the printer To keep your print results at their best, clean the roller inside by using the following procedure. !Warning: Be careful not to touch the parts inside the printer. !Caution: ❏ Be careful to keep water away from the electronic components. ❏ Do not spray the inside of the printer with lubricants.
User’s Guide Maintaining Your Printer and Software C Remove all paper from the rear MP tray. D Flip back the feeder guard, and then close the paper support and the output tray. E Remove all paper from the paper cassette and re-insert the cassette into the printer. F Repack the printer in its box, using the protective materials that came with it. Note: ❏ Keep the printer level during transport. ❏ Be sure to remove the protective materials from the printer before using it again.
User’s Guide Maintaining Your Printer and Software Windows Server 2003: Click the Add or Remove Programs icon. C Check the list of currently installed programs. For Mac OS X A Double-click Macintosh HD. B Double-click the Epson Software folder in the Applications folder and check the contents. Note: ❏ The Applications folder contains software provided by third parties. ❏ To check that the printer driver is installed, click System Preferences on the Apple menu and then click Print & Fax.
User’s Guide Maintaining Your Printer and Software D Do one of the following. Windows 7, Vista, and Server 2008: Click Uninstall a program from the Programs category. Windows XP: Double-click the Add or Remove Programs icon. Windows Server 2003: Click the Add or Remove Programs icon. E Select the software you want to uninstall such as your product’s driver and the application from the list displayed. F Do one of the following. Windows 7 and Server 2008: Click Uninstall/Change or Uninstall.
User’s Guide Maintaining Your Printer and Software C Select the check boxes for the software you want to uninstall, such as your product’s driver and the application, from the list displayed. D Click Uninstall. E Follow the on-screen instructions. If you cannot find the software you want to uninstall in the Uninstall Center window, double-click the Applications folder in your Mac OS X hard drive, select the application you want to uninstall, and then drag it to the Trash icon.
User’s Guide Troubleshooting for Printing Troubleshooting for Printing Diagnosing the Problem Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed. The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, the status monitor, or by running a printer operation check. Refer to the appropriate section below.
User’s Guide Troubleshooting for Printing Lights Problem and solution Paper out No paper is loaded. Load paper into the rear MP tray or the paper cassette, and then press the b button. The printer resumes printing and the light goes out. No paper cassette Paper cassette is not installed. Install the paper cassette into the printer and press the b button. Wrong paper size fed During automatic 2-sided printing, the paper size fed into the printer is smaller than the selected paper size.
User’s Guide Troubleshooting for Printing Lights Problem and solution Insufficient printer memory (for PS3/PCL models only) Not enough memory in the printer to continue printing. Not enough memory in the printer to complete the current print job. Press the b button to cancel the current job. Ink expended An ink cartridge is expended or not installed. Replace the ink cartridge with a new one. If the light is still on after you have replaced the cartridge, it may not be installed correctly.
User’s Guide Troubleshooting for Printing Lights Problem and solution General error An unknown printer error has occurred. Try the following solutions. 1. & “Removing jammed paper from the paper cassette(s)” on page 82 2. & “Removing jammed paper from the rear unit” on page 80 3. & “Removing jammed paper from the front cover and the output tray” on page 81 4. Press the P button to turn off the printer, and then press the P button again to turn the printer back on.
User’s Guide Troubleshooting for Printing C While holding down the B button, press the P button to turn on the printer. When the printer turns on, release both the buttons. A test page prints showing a nozzle check pattern. If the pattern has gaps, you need to clean the print head. & “Cleaning the Print Head” on page 62 ❏ If the test page prints, the problem probably lies in your software settings, the cable, or your computer. It is also possible that your software may not be installed correctly.
User’s Guide Troubleshooting for Printing When you access EPSON Status Monitor 3, the following window appears: Note: ❏ If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box. ❏ Depending on current settings, the simplified status monitor may be displayed. Click the Details button to display the window above.
User’s Guide Troubleshooting for Printing ❏ Print Queue: You can view Windows Spooler by clicking Print Queue. If a problem occurs during printing, EPSON Status Monitor 3 will pop up and display an error message. For more information, click Technical Support to access the online User’s Guide. When the ink is low/expended or the maintenance box is nearly full/full, the How to button appears.
User’s Guide Troubleshooting for Printing B Click the EPSON Status Monitor button. The EPSON Status Monitor appears. When ink is low/expended or the maintenance box is nearly full/full, a How to button appears. Click How to, and EPSON Status Monitor will lead you step by step through the ink cartridge or maintenance box replacement procedure.
User’s Guide Troubleshooting for Printing You can also use this utility to check the ink cartridge status before printing. EPSON Status Monitor displays the ink cartridge status at the time it was opened. To update the ink cartridge status, click Update. The Paper Jams !Warning: Never touch the buttons on the control panel while your hand is inside the printer. Check the lights on the printer first to diagnose the problem.
User’s Guide Troubleshooting for Printing D Push the button on either side of the rear unit at the same time, and then reattach the unit. Removing jammed paper from the front cover and the output tray A Open the front cover. B Remove all of the paper inside, including any torn pieces. C Close the front cover. If the jammed paper remains near the output tray, carefully remove the paper.
User’s Guide Troubleshooting for Printing Removing jammed paper from the paper cassette(s) Note: The illustrations in this section show how to remove jammed paper from paper cassette 1. When removing jammed paper from paper cassette 2, repeat the instructions described below. A Pull out the paper cassette. B Reload the paper into the paper cassette. & “Into the paper cassette” on page 18 C Carefully remove any paper jammed inside the printer.
User’s Guide Troubleshooting for Printing Preventing paper jams If your paper jams frequently, check the following. ❏ The paper is smooth, not curled or wrinkled. ❏ You are using high-quality paper. ❏ The printable side of the paper is face down in the paper cassette. ❏ The printable side of the paper is face up in the rear MP tray. ❏ The paper stack was fanned before loading. ❏ For plain paper, do not load paper above the line just under the H or c arrow mark inside the edge guide.
User’s Guide Troubleshooting for Printing Print Quality Problems If you are having print quality problems, then compare it with the illustrations below. Click the caption under the illustration that best resembles your prints. Good sample & “Horizontal banding” on page 84 & “Vertical banding or misalignment” on page 84 Horizontal banding ❏ Make sure the printable side of the paper is face up in the rear MP tray. ❏ Make sure the printable side of the paper is face down in the paper cassette.
User’s Guide Troubleshooting for Printing ❏ Make sure the printable side of the paper is face down in the paper cassette. ❏ Run the Nozzle Check utility. If any missing segments or broken lines are observed on the printed pattern, clean the print head. & “Checking the Print Head Nozzles” on page 60 ❏ Run the Print Head Alignment utility. & “Aligning the Print Head” on page 64 ❏ For Windows, clear the High Speed check box from the More Options window in your printer driver. See the online help for details.
User’s Guide Troubleshooting for Printing Miscellaneous Printout Problems Incorrect or garbled characters ❏ Clear any stalled print jobs. & “Canceling Printing” on page 30 ❏ Turn off the printer and computer. Make sure the printer’s interface cable is securely plugged in. ❏ Uninstall the printer driver, then reinstall it. & “Uninstalling Your Software” on page 69 Incorrect margins ❏ Check the margin settings in your application. Make sure that the margins are within the printable area of the page.
User’s Guide Troubleshooting for Printing ❏ For Windows, check the Skip Blank Page setting by clicking the Extended Settings button on the Maintenance window of the printer driver. For Mac OS X 10.5 or later, select On from the Skip Blank Page. To display the Skip Blank Page, click through the following menus: System Preferences, Print & Fax, your printer (in the Printers list box), Options & Supplies, and then Driver. ❏ Uninstall the printer driver, then reinstall it.
User’s Guide Troubleshooting for Printing If you try all of the methods above and cannot solve the problem, see the following: & “Increasing the Print Speed (For Windows Only)” on page 91 Paper Does Not Feed Correctly Paper does not feed Remove the stack of paper and make sure of the following: ❏ You have inserted the paper cassette all the way into the printer. ❏ The paper is not curled or creased. ❏ The paper is not too old. See the instructions that came with the paper for more information.
User’s Guide Troubleshooting for Printing ❏ Fan the edges of the stack to separate the sheets, then reload the paper. ❏ If too many copies of a file are being printed, check the Copies setting in your printer driver as follows, and also check in your application. For Windows, check the Copies setting on the Main window. For Mac OS X 10.5 or later, check the Copies setting in the Print dialog.
User’s Guide Troubleshooting for Printing ❏ If you are using the USB interface, make sure your cable meets the USB or Hi-Speed USB standards. ❏ If you are connecting the printer to your computer via a USB hub, connect the printer to the first-tier hub from your computer. If the printer driver is still not recognized on your computer, try to directly connect the printer to your computer without the USB hub.
User’s Guide Troubleshooting for Printing Increasing the Print Speed (For Windows Only) Print speed may be increased by selecting certain settings in the Extended Settings window when the printing speed is slow. Click the Extended Settings button on your printer driver’s Maintenance window.
User’s Guide Troubleshooting for Printing The following dialog box appears. Select the following check boxes and print speed may be increased. ❏ High Speed Copies ❏ Always spool RAW datatype ❏ Page Rendering Mode ❏ Print as Bitmap For more details on each item, see the online help. Other Problem Printing plain papers quietly When plain paper is selected as the Paper Type setting and Normal is selected as the Quality setting in the printer driver, the printer prints at high speed.
User’s Guide Troubleshooting for Printing For Windows, select the Quiet Mode check box in the Main window of your printer driver. For Mac OS X 10.5 or later, select On from the Quiet Mode. To display the Quiet Mode, click through the following menus: System Preferences, Print & Fax, your printer (in the Printers list box), Options & Supplies, and then Driver.
User’s Guide Product Information Product Information Ink and Paper Ink cartridges For information on compatible ink cartridge part number, see the setup guide sheet that came with your printer. The ink cartridge part number may vary by region. Color Black Cartridge life For best results, use up ink cartridge within six months of opening the package. Temperature Storage: -20 to 40 ˚C (-4 to 104 ˚F) 1 month at 40 ˚C (104 ˚F) Freezing:* -13 ˚C (8.
User’s Guide Product Information Paper Epson offers specially-designed paper and other print media for all your printing needs. Note: ❏ The availability of paper varies by location. ❏ You can find the part numbers for the following Epson special papers on the Epson support Web site. & “Technical Support Web Site” on page 112 Paper Size Epson Bright White Ink Jet Paper A4 Option 250-Sheet Paper Cassette Unit/PXBACU1 You can use the following 250-Sheet Paper Cassette Unit/PXBACU1.
User’s Guide Product Information Note: The UNIX File System (UFS) for Mac OS X is not supported. Technical Specifications Printer specifications Paper path Paper cassette 1 and 2, front entry Rear MP tray, top entry Capacity 27.5 mm for paper cassette 1 and 2 *1 9.0 mm for rear MP tray *1*2*3*4 *1 Paper with a weight of 64 to 90g/m² (17 to 24 lb). *2 Envelope #10, DL, and C6 with a weight of 75 to 90 g/m² (20 to 24 lb). *3 Envelope C4 with a weight of 80 to 100 g/m² (21 to 26 lb).
User’s Guide Product Information Single sheets: Size A4 210 × 297 mm 10 × 15 cm (4 × 6 in.) 13 × 18 cm (5 × 7 in.) A6 105 × 148 mm A5 148 × 210 mm B5 182 × 257 mm 9 × 13 cm (3.5 × 5 in.) 13 × 20 cm (5 × 8 in.) 20 × 25 cm (8 × 10 in.) 16:9 wide size (102 × 181 mm) 100 × 148 mm Letter 8 1/2 × 11 in. Legal 8 1/2 × 14 in. Paper types Plain paper or special paper distributed by Epson Thickness (for plain paper) 0.08 to 0.11 mm (0.003 to 0.004 in.
User’s Guide Product Information Printable area Highlighted portions show printable area. Single sheets: Envelopes: Minimum margin Media type Single sheets Envelopes A 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) B 3.0 mm (0.12 in.) 5.0 mm (0.20 in.) *1 C 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) *2 *1 The recommended margin for Envelope C4 is 9.5 mm. *2 The recommended margin for Envelope #10, Envelope DL, and Envelope C6 is 20.0 mm.
User’s Guide Product Information Network Interface Specification Ethernet Standard: Ethernet 100BASE-TX/10BASE-T Mechanical Dimensions Storage Width: 460 mm (18.1 inches) Depth: 420 mm (16.5 inches) Height: 284 mm (11.2 inches) Printing* Width: 460 mm (18.1 inches) Depth: 654 mm (25.7 inches) Height: 383 mm (15.1 inches) Weight Approx. 10.9 kg (24.0 lb) without the ink cartridges and the power cord. * With the output tray extension extended.
User’s Guide Product Information Power consumption Printing Approx. 25 W (ISO/IEC24712) Ready mode Approx. 7.5 W Sleep mode Approx. 2.2 W Power off Approx. 0.3 W Note: Check the label on the back of the printer for its voltage.
User’s Guide Product Information Available fonts The fonts provided with the printer are shown below.
User’s Guide Product Information Font Name New Century Schoolbook Roman, New Century Schoolbook Italic, New Century Schoolbook Bold, New Century Schoolbook Bold Italic New York Optima, Optima Italic, Optima Bold, Optima Bold Italic Oxford Palatino Roman, Palatino Italic, Palatino Bold, Palatino Bold Italic Stempel Garamond Roman, Stempel Garamond Italic, Stempel Garamond Bold, Stempel Garamond Bold Italic Symbol Tekton Times Roman, Times Italic, Times Bold, Times Bold Italic Univers, Univers Oblique, Unive
User’s Guide Product Information Font Name Family HP Equivalent Flareserif 821 Medium, Extra Bold Albertus Ryadh BT Medium, Bold Ryadh Miryam BT Medium, Bold, Italic Miryam David BT Medium, Bold David Narkis Tam BT Medium, Bold Narkis Swiss 721 SWM Medium, Bold, Italic, Bold Italic Arial Dutch 801 SWM Medium, Bold, Italic, Bold Italic Times New Swiss 721 SWA Medium, Bold, Oblique, Bold Oblique Helvetica Swiss 721 Narrow SWA Medium, Bold, Oblique, Bold Oblique Helvetica Narrow
User’s Guide Product Information PCL6 mode For symbol set, see “In the PCL6 mode” on page 109.
User’s Guide Product Information Font Name Symbol Set Swiss 742 Condensed Bold Italic *3 Incised 901 *3 Incised 901 Bold *3 Incised 901 Italic *3 Aldine 430 *3 Aldine 430 Bold *3 Aldine 430 Italic *3 Aldine 430 Bold Italic *3 Calligraphic 401 *3 Flareserif 821 Medium *3 Flareserif 821ExtraBold *3 Swiss 721 SWM *3 Swiss 721 SWM Bold *3 Swiss 721 SWM Italic *3 Swiss 721 SWM Bold Italic *3 Dutch 801 SWM *3 Dutch 801 SWM Bold *3 Dutch 801 SWM Italic *3 Dutch 801 SWM Bold I
User’s Guide Product Information Font Name Symbol Set Geometric 711 SWA *3 Geometric 711 SWA Bold *3 Geometric 711 SWA Oblique *3 Geometric 711 SWA Bold Italic *3 Revival 711 Light SWA *3 Revival 711 Demi SWA Bold *3 Revival 711 Light SWA Italic *3 Revival 711 Demi SWA Bold Italic *3 Century 702 SWA *3 Century 702 SWA Bold *3 Century 702 SWA Italic *3 Century 702 SWA Bold Italic *3 Dutch 801 SWA *3 Dutch 801 SWA Bold *3 Dutch 801 SWA Italic *3 Dutch 801 SWA Bold Italic *3
User’s Guide Product Information Font Name Symbol Set Naskh BT Bold *8 Ryadh BT *8 Ryadh BT Bold *8 Bitmap font Font Name Symbol Set Line Printer *9 Symbol sets Introduction to symbol sets Your printer can access a variety of symbol sets. Many of these symbol sets differ only in the international characters specific to each language. Note: Since most software handles fonts and symbols automatically, you will probably never need to adjust the printer’s settings.
User’s Guide Product Information Available typefaces Symbol set name: 19 Typefaces FixedPitch 810 Dutch 801 Swiss 742 FixedPitch 850 PcBlt775 (26U) Pc1004 (9J) WiBALT (19L) DeskTop (7J) PsText (10J) Windows (9U) McText (12J) MsPublishi (6J) PiFont (15U) VeMath (6M) VeInternational (13J) VeUS (14J) PcE.Europe (17U) PcTk437 (9T) WiAnsi (19U) WiE.
User’s Guide Product Information Available typefaces Symbol set name: Koufi BT Naskh BT Ryadh BT Arabic8 (8V) PC-864, Arabic (10V) Symbol SWA Symbol SWM Symbol (19M) More WingBats SWM Wingdings (579L) Ding Dings SWA ZapfDingbats (14L) OCR A OCR A (0O) OCR B OCR B (1O) Code3-9 Code3-9 (0Y) EAN/UPC EAN/UPC (8Y) HPWARA (9V) OCR B Extension (3Q) The 19 typefaces refer to those listed below: Zapf Humanist 601 Ribbon 131 Clarendon 701 Swiss 742 Condensed Incised 901 Aldine 430 Calligraphic 40
User’s Guide Product Information Symbol Set Name Attribute Font Classification *1 *2 *3 *4 *5 *6 *7 *8 *9 ASCII 21 N N N - - - N N - ISO United Kingdom 37 N N N - - - - - - ISO French 38 N N N - - - - - - ISO German 39 N N N - - - - - - Legal 53 N N N - - - - - N ISO 8859-2 Latin 2 78 N N N - - - - - N ISO Spanish 83 N N N - - - - - - Roman-9 149 N N N - - - - - - PS Math 173 N N N - - - N N - ISO
User’s Guide Product Information Symbol Set Name Attribute Font Classification *1 *2 *3 *4 *5 *6 *7 *8 *9 PC852 565 N N N - - - - - - Unicode 3.0 590 N N N - - - - - - WBALT 620 N N N - - - - - - Windows 3.
User’s Guide Where To Get Help Where To Get Help Technical Support Web Site Epson’s Technical Support Web Site provides help with problems that cannot be solved using the troubleshooting information in your product documentation. If you have a Web browser and can connect to the Internet, access the site at: http://support.epson.net/ If you need the latest drivers, FAQs, manuals, or other downloadables, access the site at: http://www.epson.com Then, select the support section of your local Epson Web site.
User’s Guide Where To Get Help Help for Users in Europe Check your Pan-European Warranty Document for information on how to contact Epson support.
User’s Guide Index Index 2 H 2-Sided Printing..............................................................................32 Head cleaning Mac OS X.....................................................................................62 printer buttons............................................................................63 Windows......................................................................................62 Help Epson........................................................................
User’s Guide Index paper feeding...............................................................................88 paper jams....................................................................................80 print..............................................................................................72 print speed...................................................................................87 printer does not print.................................................................
User’s Guide Index W Watermark printing.......................................................................47 Windows accessing printer settings...........................................................25 checking printer status...............................................................76 managing print jobs...................................................................76 status monitor.............................................................................
