User's Guide

TROUBLESHOOTING TIPS
Note: The advanced settings should only be configured by
experienced network technicians to avoid adversely aecting
the operation of your Fios Home Wi-Fi Extender and your local
network.
./ TROUBLESHOOTING TIPS
5.0a/ IF YOU ARE UNABLE TO CONNECT TO THE INTERNET:
• The first thing to check is whether your Fios Home
Wi-Fi Extender is powered on and is connected to the Fios
Home Router. Check the Status LED on the front of the
Fios Home Wi-Fi Extender. Be sure to refer to the “1.3a/
FRONT PANEL” on page 10 to determine status of the
Fios Home Wi-Fi Extender. Check the WAN cable (Ethernet or
coaxial) connecting your Fios Home Router to the internet to
make sure it is properly connected on both ends.
• If the prior tips do not resolve your connection issue, try
restarting (rebooting) the Fios Home Wi-Fi Extender by
manually pressing the protruding ‘red’ reset button on the
rear panel of the Fios Home Wi-Fi Extender for 2-4 seconds
(the Status LED should go o) to begin rebooting your
Fios Home Wi-Fi Extender. Your Fios Home Wi-Fi Extender
will begin rebooting and will return to service in 3 - 5 minutes
depending on your network connection. Check Status LED and
if it is solid white, try again to access the internet.
• If rebooting your Fios Home Wi-Fi Extender does not resolve
your connection issue, try power cycling the Wi-Fi Extender by
unplugging the power cable from the adapter or the wall and
wait 2 minutes. During the 2 min. wait period, also power cycle