OMNIPOINT CUSTOMER CARE: 1-888-OMNI-611 Omnipoint Communications Services P.O. Box 21990 Lehigh Valley, PA 18002-1990 To obtain more information about Omnipoint, please contact Customer Care at 1-888-OMNI-611 (or 611 from your handset) To locate the Omnipoint dealer nearest you or to reach a sales representative, please call 1-800-BUY-OMNI. http://www.omnipoint.com ©1997 Omnipoint Communications Services. All rights reserved. Printed in the USA.
WHAT’S IN YOUR OMNIPOINT KIT Along with your Ericsson portable handset, your Omnipoint package also contains the following items: • User Guide (the one you’re reading now). • “Getting Started” letter. • Rechargeable battery. • Travel Charger. • Ericsson CH/CF 388 User’s Manual: a complete manufacturer’s reference to all handset functions. • Omnipoint “Who & Why” brochure. • Handset insurance literature. • Omnipoint activation form. • Omnipoint customer satisfaction survey. A Word About Your User Guide.
SAY HELLO TO OMNIPOINT Omnipoint Communications is the first 100% digital wireless service provider in the New York area. That means your calls go through more easily. Your conversations sound better. And all your communications are secure. But talking is just the beginning. Your Omnipoint handset is more than a phone – it’s a communications center in the palm of your hand. It can work like an answering machine and pager. Send and receive short e-mail messages. Even transmit faxes and data.
LET’S GET STARTED You can start using your Omnipoint handset by following these simple steps. Here’s all you have to do. > First, Charge Your Battery. Snap the adaptor onto the bottom of your handset. Plug the cord into the adaptor. Plug the Travel Charger into any 120V AC outlet. Turn on the handset by pressing and holding the G key. The battery is fully charged when the indicator on the right-hand side of the display shows solid black. (See p.
ALL THE BASICS A Suggestion For Your First Call. Now you’re ready to begin using your Omnipoint handset. After you’ve activated your Omnipoint account, one of the first calls you make should be to personalize your Answering Machine. All calls from your Omnipoint handset to your Answering Machine will be charged at the Off-Peak rate.
YOUR HANDSET Your Ericsson handset might look like a cellular phone, but it’s different. It’s 100% digital – and it does more. > SIM Card Holder. Folds out from the back of your handset. The battery must be removed to open your SIM Card Holder. (See p. 20 for more information on your SIM Card.) Your handset lets you make and receive calls. It also lets you receive messages, in both text and numeric form. And it lets you send and receive short e-mail messages.
YOUR KEYPAD In addition to the standard alphanumeric keypad found on all phones, your Ericsson handset also has keys that let you perform special functions. Here’s a review of the basics: > F. Press to place a call after you’ve entered a phone number. Also: • Press to answer a call. • Press to place a call on hold and answer an incoming call. • Press to switch from an active call to a call on hold. • Press to select a menu function and confirm a menu selection.
YOUR DISPLAY number, press and hold A to enter a pause, and use the kepad numerals to enter a password or an answering machine function command. Then press F to place the call along with your pause and touch-tone commands. The display screen on your Ericsson handset can tell you a lot – and help you use menu and memory functions to do some pretty amazing things. > B. Press to confirm security codes. Also, when in the Phone Book menu: • Press to recall Phone Book entries by memory position.
PLACING & RECEIVING CALLS > Envelope Icon. Indicates that your handset has received a text message or a text notification that you have a voice message in your Answering Machine. This message symbol flashes when your text message storage capacity is full. (Note: on model CF 388, the key that shows this symbol can dial you into A123 to receive voice messages from your Answering Machine.) > Message Area. Displays commands, prompts, and text messages as you use your handset.
To receive a call, here’s all you do: > Your handset must be on. > When your handset rings, press F. > Press G when your call is finished. Emergency Calls. You can make an emergency call at any time as long as you’re in the Omnipoint coverage area, even if other outgoing calls are restricted. Calls to the emergency number 911 can be made without a SIM Card. To make an emergency call: During a call, you can perform several functions: > To raise or lower volume, press the CD keys.
CALLING INFORMATION FUNCTIONS CALCULATOR & CLOCK FUNCTIONS On your Omnipoint handset display, you can find out information about the calls you make. Your Omnipoint Ericsson handset also performs as a handy calculator and clock, including alarm function. Several convenient calling information functions can be performed by using the Information menu.
CHARGING YOUR BATTERY The rechargeable battery that comes with your Ericsson handset gives you about 140 minutes of continuous talk time – or up to 28 hours of standby time. The first few times you charge a new battery, let it charge fully. When you use your handset, let the battery discharge completely before recharging it again. To charge your battery: > Snap the adaptor onto the bottom of your handset. Notes On Batteries.
REMOVING & REPLACING BATTERIES Your battery is designed to be easy to remove in case you need to change batteries or access your SIM Card. YOUR SIM CARD Inside your Omnipoint handset, there’s an ingenious and intelligent component: the SIM (Subscriber Identity Module) Card. To remove a battery: > First, turn the handset off by pressing the G key and holding it until you hear a click. > Push the battery tab up slightly from the bottom of the handset. > Lift the battery away from the handset.
MORE THAN A PHONE > To replace a SIM Card, perform the above steps in reverse. The SIM Card holder will not lock unless the SIM Card is positioned properly inside the holder, with the beveled corner of the SIM Card on the top right. For more information, see your Ericsson User’s Manual. Note: a person using your SIM Card in your handset or in another handset will incur charges on your Omnipoint account. Your Omnipoint handset is more than a phone. It’s like having your own personal communications center.
A WORD ABOUT MESSAGES Let’s talk about one of the biggest advantages of Omnipoint digital service over analog cellular service: with your Omnipoint handset, you can send and receive text messages. That means you’re always within reach – because your family, friends, and co-workers will be able to send messages to you even if you’re on another call, you’re busy, your handset is off, or you’re out of the Omnipoint coverage area.
Reading Messages. > You’ll first see the message header on your display. Message headers contain the following information: • “SENT” indicates that your message has previously been sent. • “NEW” indicates an unread message. You’ll also see the date and time the message was sent. • “OLD” tells you that a message has already been read. • “OLD: OWN OR EDITED” says that the message was created or changed by you. > You’ll see a maximum of 10 characters per line of the message.
USING YOUR ANSWERING MACHINE Voice messages are quick and easy to retrieve from your Answering Machine – as easy as “1 2 3.” Your Answering Machine is a powerful and flexible tool that you can customize to meet your needs. It’s also how callers are able to send you numeric pages, with information such as call-back numbers. To Set Up Your Answering Machine.
Listening To Your Messages. To Reach Your Answering Machine. When you reach your Answering Machine, press 1 to play your messages. You can call your Answering Machine at any time. If you’re calling from your Omnipoint handset: While listening to voice messages on your Answering Machine, you can control playback by using your handset keys. Here are the functions you can perform: > To back up and continue the current message, press 1. > To replay the current message, press 11.
Your Voice Message Capacity. The Convenience of Autoplay. Each voice message can be up to one minute in length. Your Answering Machine can save up to 15 voice messages. New messages are stored for 14 days. A message you deliberately save is also stored for up to 14 days. Your Answering Machine is preset in Normal Playback mode. But you can also select “Autoplay” mode, allowing you to listen to all your voice messages without pressing any keys.
> To erase your greeting, press 7. If you erase your greeting, a standard greeting with your recorded name will be used. Changing Your Password or Name. You can also change your password or recorded name at any time while connected to your Answering Machine. Use main menu 4, Personal Options. Here are the functions you can perform in the Personal Options menu: > To play the name you’ve recorded, press 431. > To record a new name, press 432. > To erase a name, press 433. > To change your password, press 441.
GETTING NUMERIC PAGING MESSAGES GETTING SHORT E-MAIL MESSAGES Your Omnipoint handset can also serve as your personal pager – to keep you in touch, even if you can’t answer a call. Text messages are another way your business associates, family, and friends can keep in touch with you when you’re out of the office or away from home. Your caller will be able to send a numeric page directly to your handset, even if your handset is turned off or you’re out of the Omnipoint coverage area.
SENDING SHORT E-MAIL MESSAGES Messages you receive from the Internet begin with the sender’s email address, followed by a “#” sign. Note: on your handset display, the standard Internet address “@” sign will be replaced by the “:” symbol. If you want to contact someone without having a phone conversation, you can create and send text messages from your handset. You can contact another Omnipoint user, or anyone with an Internet e-mail address. Here’s how to write a message.
> To enter a space, press the 1 key once. Short E-Mail To The Internet. > Use the 1 key to enter punctuation marks and special characters, including “-,” “?,” “!,” “.,” “:,” and others. To create short e-mail messages to send over the Internet, begin your message by entering the Internet e-mail address of the person you’re sending the message to, followed by B and the text of your message.
USING CALLER ID Omnipoint Caller ID service lets you know who’s calling before you answer. You won’t be interrupted by calls that you don’t want to take – and you’ll avoid missing any important calls. • Caller ID Name. Your handset may display the caller’s name if you have stored that person’s name and number in the memory of your Omnipoint handset or SIM Card. When your phone rings, check your handset’s display screen. For most calls, you will see the caller’s number displayed on the screen.
> Your Omnipoint telephone number will not be sent with this call. > The next time you make a call, your telephone number will be sent unless you precede the number with A67. To block your outgoing Caller ID number on all the calls you make: > Call Customer Care by dialing 611 from your handset (or 1-888-OMNI-611 from any phone). > Omnipoint will engage Caller ID’s Per Line Blocking feature. Your telephone number will not be sent with any call you make from your handset. Exceptions To Caller ID.
USING CALL WAITING/CALL HOLD Omnipoint’s Call Waiting/Call Hold service is an important way to make sure you don’t miss important calls. Call Waiting/Call Hold lets you accept a new call while you’re already on the phone. While you’re talking to someone, you can also make an outgoing call to someone else, and keep both calls active by placing one or the other on hold. You can also receive a third incoming call by terminating one of the two active calls.
USING CALL FORWARDING When you can’t answer the phone or don’t want to be interrupted, the Omnipoint Call Forwarding feature sends incoming calls to another number. If you don’t answer a call, or your handset is turned off or out of the Omnipoint coverage area, Call Forwarding is preset to direct calls to your Answering Machine automatically. You can change your Call Forwarding setting to send calls to any number you want. (Note: you must include 1 and the area code when specifying a number).
YOUR PERSONAL PHONE BOOK Your Omnipoint handset is smart – even smart enough to remember the phone numbers you want to call and store the numbers of calls you receive. Names and numbers are stored in the memory of both your handset and your SIM Card. Storing numbers in your SIM Card allows you to carry your Phone Book memory by taking your SIM Card with you.
SPEED-DIALING FROM YOUR PHONE BOOK A fast way to call a number on your Omnipoint handset is by Speed-Dialing. You can Speed-Dial numbers stored in the first 10 memory positions (identified on your display as 0 - 9) of your personal Phone Book. Here’s how to Speed-Dial a number: > If anything other than the time is shown on your display, press E to clear it. > If you know the memory position number (0 - 9), enter the number. > Press F to place your call.
OTHER ADVANCED SERVICES There are many more advanced personal communications features available to Omnipoint subscribers who select the Value Feature Package and Advanced Feature Package. Here’s a brief description: > Information Services. Stay well-informed while on the go.
FACTS, TIPS, OPTIONS YOUR MONTHLY STATEMENT The last section of your User Guide covers additional information you’ll want to know to get the most from your Omnipoint service. On your Omnipoint monthly statement, you’ll see clear, simple information on the activity in your account. On the following pages, we’ll say a few words about: You’ll see current charges and itemized details for individual calls, including a full breakdown of your current usage. • Your Omnipoint monthly statement.
TROUBLESHOOTING Omnipoint services are 100% digital, so they’re more reliable than conventional cellular phone service. But because your handset operates over radio frequencies, you may experience difficulties in some locations – therefore you should never rely solely upon your handset for essential communications in emergencies. (See your Ericsson User’s Manual for additional important information.
GETTING ASSISTANCE Omnipoint Customer Care is always available to serve you – 24 hours a day, 7 days a week. Here’s our number again: 1-888-OMNI-611. If you’re using your handset, all you have to do is dial 611. All calls to Omnipoint Customer Care are made at no charge to your account. Customer Care can help you with many things: > Providing information on Omnipoint feature packages, pricing, and special Omnipoint features. > Making changes in your Omnipoint feature package.
USING YOUR HANDSET SAFELY Because your Omnipoint phone operates by radio transmission, you’ll need to know a few safety tips. Your Ericsson User’s Manual has complete information on the following subjects: > Exposure to radio frequency energy. > Efficient phone operation. > Antenna care and replacement. > Driving. Take Care Of Your Handset. Your phone is a product of superior design and craftsmanship and should be treated with care.
HANDSET ACCESSORIES • Observe restrictions on the use of radio equipment in fuel depots, refuelling points, chemical plants, or where blasting operations are in progress. • DANGER: never alter the AC cord or plug. If it will not fit into an outlet, have a proper outlet installed by a qualified electrician. Improper connection can result in risk of electric shock. • Do not attempt to disassemble the handset. There are no userserviceable parts inside.
REFERENCE NOTES & NUMBERS GLOSSARY OF TERMS Here are definitions for some of the features and terms in this Omnipoint User Guide. For more information, see the page reference number given after each definition. Use this page to write down your most important Speed-Dialing numbers. Speed-Dial Contact Name • Answering Machine function allows your handset to act as an answering machine for receiving basic voice message service. (pps.