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Welcome Welcome Welcome to the User Guide for the Ericsson Analog Basic, Medium and the ordinary Analog phone in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of: • BusinessPhone 50 • BusinessPhone 128i • BusinessPhone 250 The features described in this User Guide are related to version 5.1 of the BusinessPhone Communication Platform.
Quick Reference Guide and Quick Reference Card – Analog Telephones Analog and Ericsson Basic/Medium telephones for BusinessPhone Communication Platform Answer calls Inquiry Answer: Lift handset Answer on another extension: Lift handset Ongoing conversation: Ext. No. 6 Make calls To terminate: Internal calls: Lift handset External calls: Lift handset External No. Common abbreviated number: Individual abbreviated number: Last external number redial: Ext. No.
Quick Reference Guide and Quick Reference Card – Analog Telephones *21# *21* # #21# Fixed diversion: Lift handset Internal diversion: Lift handset New No. Cancel: Follow me, re-direct from answering extension: Cancel: *21* * # #21* # *60* # Lift handset Own No. New No. Lift handset Own No. External diversion: Lift handset Re-activate: Lift handset “Call me”: Voice: Play-back: Re-record: Send: Receive messages: *22* # #22# *22*# Lift handset Line access code External No.
Table of Contents Table of Contents page Description – Ericsson Basic Telephone ........... 6 Description – Ericsson Medium Telephone ....... 8 Incoming Calls ............................................... 11 Outgoing Calls ............................................... 13 During Calls .................................................... 17 Call Forwarding .............................................. 21 Information ..................................................... 27 Internal Messages .............
Description – Ericsson Basic Telephone Description – Ericsson Basic Telephone 9 (bottom side) 11 8 7 6 10 1 5 6 3 2 4 BusinessPhone – Analog Telephone
Description – Ericsson Basic Telephone 1 Mute / Prog a. Switch microphone on or off. See section “During Calls” on page 17. b. Store your most frequently called number as a quick dial number, see section “Abbreviated Numbers” on page 39. Note: If you unplug the telephone, the stored number will remain for about 4 hours. 2 Private Activate programmed quick dial number, see section “Abbreviated Numbers” on page 39. 3 Last number redial / Pause key a. Redial last number dialled. b.
Description – Ericsson Medium Telephone Description – Ericsson Medium Telephone 12 11 (bottom side) 14 7 6 13 10 1 2 3 9 5 8 4 8 BusinessPhone – Analog Telephone
Description – Ericsson Medium Telephone 1 Mute Switch microphone on or off. See section “During Calls” on page 17. 2 Prog Store frequently called numbers, see section “Abbreviated Numbers” on page 39. 3 Last number redial / Pause key a. Redial last number dialled. b. Insert a pause if you have to wait for dial tone. 4 R-key Used for example to make an inquiry, to transfer a call or to establish a conference, see section “During Calls” on page 17. 5 Loudspeaker on/off Switch loudspeaker on or off.
Description – Ericsson Medium Telephone 13 Loudspeaker 14 Handset with hearing aid function See section “Audible Adjustments” on page 56. Please note: The handset may retain small metal objects in the earcap region.
Incoming Calls Incoming Calls A ringing signal indicates an incoming internal- or external call. u Answer calls Lift the handset On another extension uz 6 You can answer a call to another extension from any phone in your office. Lift the handset and call the ringing extension You receive busy tone.
Incoming Calls Answer a second call A call waiting tone will inform you, during a conversation, that a second call is waiting on your phone. (See also Camp-on.) You have two options. Option 1: d u Finish the ongoing call: Replace the handset The new call will be signalled on your phone. Lift the handset to receive the new call Option 2: yd u d u 12 Ask your conversation partner to wait: Press and replace the handset The waiting call will be signalled on your phone.
Outgoing Calls Outgoing Calls Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party. Make calls u z 0z d How to make internal and external calls. Lift the handset and dial either: An extension number to make an internal call, or The digit(s) for external call access and the external number Note: Which digit to press for external call access, depends on the configuration of the system.
Outgoing Calls Wait for dial tone Sometimes it is required to wait for a new dialling tone after dialling the prefix digit when making an external call. In such situations, you must store the pause for a new dial tone into the number: r On the Ericsson Basic and Medium telephone: Press Note: This function is not supported for other analog telephones.
Outgoing Calls Automatic call-back 5 d u You call an extension and receive busy tone or get no answer. This can also be used if no external line is free: Press Verification tone. Replace the handset You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call. You have to answer within eight seconds otherwise the call-back service is cancelled. Lift the handset when you are called back The requested extension is called automatically.
Outgoing Calls Busy extension You call an extension and receive busy tone. Camp-on 4 You can notify a busy extension of your call by a muted ringing call (if this function is allowed). Press to camp-on (Keep handset off hook) When the called extension replaces the handset it will be called automatically. Note: If you receive the busy tone again, the desired extension does not allow camp-on. Intrusion 8 You can intrude on an ongoing call on a busy extension (if this function is allowed).
During Calls During Calls The BusinessPhone Communication Platform allows you to handle calls in many different ways. You can for instance make an inquiry, transfer the call or create a conference. Monitoring Note: This section only applies to the Ericsson Medium telephone. l d (l u You have an ongoing conversation via the handset. Press to switch the loudspeaker on Replace the handset The loudspeaker monitors the call.
During Calls Mute Note: This section only applies to the Ericsson Basic and Medium telephone. m You have an ongoing conversation. Press to switch the microphone on or off When the lamp lights, the caller will not be able to hear the conversation in your room. Note: Mute key is slightly different on the Ericsson Basic telephone. Inquiry y z During an ongoing conversation you like to make an inquiry to an internal or external party. Press The first call is put on hold.
During Calls Transfer y z d You have an ongoing internal or external conversation and you want to transfer the ongoing call. Press Call the third party You can transfer the call before answer or wait for answer Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section “Useful Hints” on page 61. Replace the handset The call is transferred. Transfer to a busy extension You can even transfer calls to busy extensions.
During Calls Conference y z y3 d 20 You have an ongoing conversation and you want to establish a telephone conference. Press Call the third party Press to establish a three party conference Now you have established a three party conference. To mark the conference, all conference members will hear a periodical conference tone. Repeat the procedure to include other persons to the conference In this way, you can include up to six parties in a conversation.
Call Forwarding Call Forwarding When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position. If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function. Depending on the type of diversion you are also able to record your personal greeting, see section “Personal greeting” on page 38. Note: You can still make calls as usual.
Call Forwarding Fixed diversion This function directs your calls to a pre-programmed answering position (e.g. secretary).
Call Forwarding Individual diversion This feature gives you the possibility to divert your calls to internal and external positions, e.g. to any directory number, a colleague’s extension, an external number or a common abbreviated number (e.g. your car telephone). Note: In order to prevent misuse, individual external diversion can be blocked for your extension, see section “Security” on page 52. Program and activate internal diversion u *21* z # Divert your calls to an internal position.
Call Forwarding Program and activate a new external diversion address u *22* 0z # To set a new individual external diversion address: Lift the handset Dial Dial the digit(s) for external call access and enter the new external diversion address A maximum of 24 digits. Note: If your public network requires waiting for a second dial tone, press “*”. Press to activate the individual diversion Verification tone.
Call Forwarding Follow me If you are in another room, you can still answer your calls by forwarding them to where you are. To activate Follow me, “Individual Diversion” must be active on your telephone. Activate follow me u *21* z* z # Note: This procedure has to be executed from the telephone the calls are diverted to. Lift the handset Dial Dial your number and press Dial the new number to where incoming calls should be diverted Press to activate follow me Special dial tone.
Call Forwarding Bypass call forwarding u *60* z # 26 Bypass call forwarding makes it possible to call a specific extension, even if call forwarding is activated on this extension. Lift the handset Dial Enter extension number Press You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated.
Information Information If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers why you are absent. External callers will be routed to the operator who also has access to your absence info. Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information.
Information Enter information u *23* To store text or voice information. Lift the handset Dial to enter the information mode Select “Pre-defined text” or “Voice information”.
Information u *23* 9 * 9 # Voice information Lift the handset Press to enter information mode Press and speak Press to play-back and listen to your recording Press and speak to re-record Press to activate Internal callers will hear the information via the handset or the loudspeaker. External callers will be routed to the operator who also has access to your absent info. Note: You can dial your own extension number if you want to check your information.
Internal Messages Internal Messages You can send a call-back or a voice message when you call an extension and receive busy tone or get no answer. This section also describes how to record a personal voice message and how to forward a voice message. Your incoming messages can be indicated by a rapidly flashing message key (Ericsson Basic telephone) or a rapidly flashing message waiting LED (Ericsson Medium telephone). See section “Message waiting indication” on page 58.
Internal Messages Send message To send a message to an extension when you receive busy tone or get no answer. Call-back 9# To send a “call me” message. Press to send Voice 99 * 9 # To send a voice message.
Internal Messages Check and store received messages You can check and store your received messages. Received messages are divided into following three categories: • New messages (not heard) • Heard messages • Stored messages Voice messages can also be forwarded to other mailbox numbers (individual or common), see section “Forward a voice message” on page 33. u *59# Note: Messages are deleted from the system after a certain time. The time depends on which category the message belongs to.
Internal Messages Forward a voice message u *59# Your received voice messages (in the individual mailbox) can be forwarded to other mailbox numbers (individual or common). When you forward a voice message to an individual mailbox, the mailbox number is the same as the extension number. See also section “Mailbox System” on page 35. Lift the handset Dial Note: Depending on the configuration, you might be asked for your password before you can retrieve your messages. See section “Security” on page 52.
Internal Messages Dictaphone function If you want to record and retrieve personal voice messages you can use the dictaphone function. A dictaphone message is treated as a normal message. How to retrieve dictaphone messages, see section “Check and store received messages” on page 32. Record message 34 u *58# To start the recording: * 9 # Select options below: Lift the handset Dial and record your message The maximum recording time is four minutes and 15 seconds.
Mailbox System Mailbox System While you are away from the office, callers can leave messages in your individual mailbox. You are also able to record your personal greeting, see section “Personal greeting” on page 38. The first time you enter the message system (only possible from own extension), you might be requested to change your password if it is default (0000). See section “Password protection” on page 30. The mailbox system is a part of the message system.
Mailbox System Retrieve messages internally When you lift the handset and receive a special dial tone, either a diversion is activated or a message is waiting. u *59# Your incoming messages can also be indicated by a rapidly flashing message key (Ericsson Basic telephone) or a rapidly flashing message waiting LED (Ericsson Medium telephone). See section “Message waiting indication” on page 58. Lift the handset and dial See section “Check and store received messages” on page 32.
Mailbox System Outcall (External) notification With this function the message system can notify you when new voice messages arrive. You can specify an external number, where you will be called at a pre-programmed time or as soon as a new message arrives. Note: This feature may be restricted or not available. Ask the system administrator for the availability and for more information.
Mailbox System Personal greeting u *59# 2 z # d Depending on the type of diversion you want to activate, you can leave three different personal greetings to the caller. The diversion state can be on no reply, on busy or an activated individual diversion. Lift the handset Dial During the procedure you will be asked for your extension number and your password. Press to configure your personal greeting Enter diversion code Select an option below and follow the voice announcements.
Abbreviated Numbers Abbreviated Numbers By using abbreviated numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as “common abbreviated numbers” in the exchange. Up to 10 “individual abbreviated numbers” (your personal most frequently used external numbers) can be stored and used on the keys “**0” to “**9”. Common abbreviated numbers u z External numbers are stored centrally in your BusinessPhone Communication Platform.
Abbreviated Numbers Individual abbreviated numbers u ** z You can program and activate your most frequently used external numbers on the keys “**0” to “**9”. Lift the handset and press Dial the abbreviated number A number between 0 and 9. Program individual abbreviated number u *51* z* 0z # 40 How to program external numbers on the keys 0 to 9.
Abbreviated Numbers Dial-by-name Note: This section only applies to the Ericsson Medium telephone. u e Head Office You can program and activate directory numbers (extensions and common abbreviated numbers) on the programmable keys. Stored numbers can consist of maximum 21 digits. Lift the handset Wait for dial tone. Press to make a call (pre-programmed) Program dial-by-name p e z p How to program a directory number on the programmable keys.
Abbreviated Numbers Quick dial number Note: This section only applies to the Ericsson Basic telephone. u x This feature lets you call a complete number by pressing only one button. The stored number can consist of maximum 21 digits. Lift the handset Wait for dial tone. Press to make a call Program a quick dial number H x z H 42 You can program one directory number (extension or common abbreviated number) on the private key. Press Press Dial the number You can use any directory number, e.g.
Group Facilities Group Facilities When you are working together in a team the following group facilities can be very useful. Group hunting Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. Please ask your system administrator if you require this function.
Group Facilities Log in Before you can answer group hunting calls, you must log in. u *28* z # To log in to one hunt group: u *28* *# To log in to all hunt groups: Lift the handset and dial Dial the hunt group code Please ask your system administrator for the configured number.
Group Facilities Group call pick-up u z In a Pick-up group, any member can answer any individual call to group members. You answer a call to the group by dialling a special answering number. Please ask your system administrator for the configured number. Lift the handset Dial the group call pick-up code Common bell u z The common bell facility allows all extensions of the system (operator included) to pick-up the call from an extension that has been predefined as a common bell extension.
Other Useful Facilities Other Useful Facilities By using these facilities your productivity will be increased, e.g. you can set reminders for important meetings, place the costs for external calls on separate accounts and much more ... Reminder u *32* z# The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed). Lift the handset Dial Dial reminder time and press (00-23) hour + (00-59) minute. When the time is reached your phone rings with recall signal.
Other Useful Facilities Automated attendant u z The Automated Attendant facility sends voice instructions to external and internal callers, informing them of all possible options they can choose. Voice instructions lead the callers step by step to the desired destination. Lift the handset Dial the Automated Attendant directory number Please ask your system administrator for the Automated Attendant directory number. Doorphone The doorphone is used to monitor the admission to your company, i.
Other Useful Facilities Account number An account number can be entered to debit telephone costs to different accounts. Depending on the system configuration the account number has to be entered from a verified account number list (predefined) or you can invent an own account number.
Other Useful Facilities Direct Inward System Access (DISA) If you are working externally and you have the need to make business calls, call your company and use the company PBX to make an external call to the desired party. You just pay the costs for the phone call to your company. The other costs will automatically be placed on your extension number or on a special project. Note: To activate this function, you have to change the default password from “0000” to a personal one.
Other Useful Facilities Tandem configuration The tandem configuration is a unit, consisting of two telephones using the same directory number. One of the telephones is defined as the “Primary” and the other one as the “Secondary”. This function enhances the communication for users that, for example, have a wired phone on their desk (the “primary telephone”) and need to be mobile within their company’s building with their own portable (the “secondary telephone”).
Other Useful Facilities y z d Transferring a call between members of a tandem unit Press Dial own directory number Replace the handset Networking Networking is the connection of several premises within a company. The connection can be set up via leased lines, public lines, Local Area Network (LAN) or Wide Area Network (WAN). Ask your system administrator about details regarding networking.
Security Security You can block your extension in order to prevent unauthorized use of your telephone, e.g. if your external calls are placed on a specific account number. u *72# u #72* z # 52 Block extension Lift the handset Dial to block your extension Verification tone. Un-block extension Lift the handset Dial Dial your password Press to re-open Verification tone. Your extension is open for use.
Security Select password You can use your four-digit password for blocking your phone from unauthorized use, for making external calls from any blocked extension, for entering the message system or when you are using the DISA function. u #*72* z * z # Note: The first time you enter the message system you might be requested to change your password if it is default (0000). This procedure is performed directly in the message system. See section “Internal Messages” on page 30.
Security Bypass blocked extension In order to make a call, you can temporarily bypass a blocked extension. u *72* z # Bypass own extension Lift the handset Dial Dial your password Press Dial tone. You can make one call from your extension. Bypass another extension u *72* z * z # 54 This makes it possible to make a call on another, blocked extension, by using your password. Lift the handset Dial Dial your password Press Dial your extension number Press Dial tone.
Least Cost Routing Least Cost Routing Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system. If the extension has been configured to use LCR, each external call will be analysed and the cheapest way will be selected.
Audible Adjustments Audible Adjustments Note: This chapter only applies to the Ericsson Basic and Medium telephone. In order to satisfy your personal needs, the BusinessPhone Communication Platform is equipped with many options to set and adjust a personal volume and ringing signal. Handset volume v Adjust the handset volume using the slide switch. Slide to change the volume Ringing signal volume b 56 The ringing signal volume can be adjusted in three steps: soft, medium and loud.
Audible Adjustments Loudspeaker volume Note: This section only applies to the Ericsson Medium telephone. w Adjust the speaker volume using the slide switch. Slide to change the volume Ringing signal character The ringing signal character can be adjusted with two different characters: bass and treble. Adjust the ringing signal character using the slide switch.
Audible Adjustments Message waiting indication Your incoming messages can be indicated by a rapidly flashing message key (Ericsson Basic telephone) or a rapidly flashing message waiting LED (Ericsson Medium telephone). Note: The message waiting LED is optional on the Ericsson Medium telephone.
Tones and Signals Tones and Signals Tones Tones are audible in the handset.
Tones and Signals Signals Ringing signals are emitted from the phone. Internal ringing signal - repeated after 4 s External ringing signal - repeated after 4 s Automatic call-back signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries.
Useful Hints Useful Hints Connections between external lines With your BusinessPhone PBX, you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life. Note: When these features are used, your BusinessPhone will occupy at least two external lines. However, there may be disadvantages in connecting to several external lines.
Installation Installation Install cables Ericsson Basic telephone 1 2 3 Ericsson Medium telephone Cable to handset Cable to exchange Wall mounting screw holes You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in “ANALOGUE LINE”. Change cables To remove a cable, push down the plug’s stop. Use a screw-driver to unlock the stop.
Installation Wall mounting handset hook When mounting on a wall, you have to pull out and turn the hook.
Installation Placing the telephone • Do not place your telephone on sensitive surfaces. Use a non-slippery pad to protect your furniture from possible damage. • Do not place your telephone near sources of extreme heat, e.g. near the radiator. • Make sure that the line cable isn´t creased. Cleaning the telephone Use a slightly moistened (not wet) cleaning-rag or an anti-static rag and wipe off the telephone carefully. Do not use rough rags, solvents or aggressive cleaning fluids.
Troubleshooting Troubleshooting This section contains information on how to solve common operational problems. Go through the following steps if you encounter any problems. If this does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error. Fault check list 1. Make sure your telephone is connected to an analog line 2.
Glossary Glossary Abbreviated Number Dialling Initiating a call to a pre-programmed number by dialling a code or pressing a key. Short numbers can be: 1. Common, which means that all extensions can use them. 2. Individual, which means that they are programmed and used by each extension separately (10 numbers). See section “Abbreviated Numbers” on page 39. Account Number To place call costs on an account number. See section “Other Useful Facilities” on page 46.
Glossary Information Internal callers are informed about absence and time of return. External callers are diverted to the operator, where the same information is available. Information can be of two kinds: 1. Pre-programmed text information. 2. Voice information. Intrusion To intrude on an ongoing call when a requested extension is busy. See section “Outgoing Calls” on page 13. IP call Internal call sent via internal data network (LAN or WAN). ISDN Integrated Services Digital Network.
Index Index Abbreviated Numbers 39 Common abbreviated numbers 39 Dial-by-name 41 Individual abbreviated numbers 40 Quick dial number 42 Account number 48 Answer calls 11 Audible Adjustments 56 Handset volume 56 Hearing aid compatibility 57 Loudspeaker volume 57 Message waiting indication 58 Ringing signal character 57 Ringing signal volume 56 Automated attendant 47 Automatic call-back 15 Block extension 52 Busy extension 16 Bypass blocked extension 54 Bypass call forwarding 26 Call Forwarding 21 Bypass ca
Index Internal Messages 30 Check and store received messages 32 Dictaphone function 34 Forward a voice message 33 Password protection 30 Send message 31 IP calls 51 Last external number redial 14 Least Cost Routing 55 Loudspeaker volume 57 Mailbox System 35 Individual mailbox system 35 Outcall (External) notification 37 Personal greeting 38 Make calls 13 Message waiting indication 58 Monitoring 17 Mute 18 Networking 51 Other Useful Facilities 46 Account number 48 Automated attendant 47 Direct Inward System
Notes Notes 70 BusinessPhone – Analog Telephone
Notes BusinessPhone – Analog Telephone 71
Notes 72 BusinessPhone – Analog Telephone
Telephone Toolbox and Voice Guide Telephone Toolbox On the CD you will find helpful products and your User Guide in electronical format. Telephone Toolbox and Voice Guide Hardware requirements: CPU Pentium 200MHz, 64 MB RAM, 20 MB free memory on hard disk (optional) Sound card (recommended), CD-ROM drive (24X) Unimportant Text using EricssonSansMedium and EricssonSansBold to trigger the PostScript driver.
Quick Reference Guide Answer calls Transfer Answer: Lift handset Answer on another extension: Lift handset Transfer a call: Ext. No. 6 Messages Make calls Internal calls: Lift handset External calls: Lift handset External No. Common abbreviated number: Individual abbreviated number: Last external number redial: Ext. No. 0 “Call me”: Voice: Play-back: Re-record: Lift handset Abbreviated No. ** 09 *** Lift handset Abbreviated No.
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