User Guide Analog Telephones Analog and Ericsson Basic/Medium telephones for BusinessPhone 250 and BusinessPhone 50
Welcome Welcome to the User Guide for the Ericsson Analog Basic, Medium and the ordinary Analog phone in the BusinessPhone 250 and BusinessPhone 50 system from Ericsson. It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization. To take full advantage of these advanced features and facilities there is a line of phones, designed for ease of use in every situation, e.g.
Quick Reference Guide and Quick Reference Card Analog Telephones Analog and Ericsson Basic/Medium telephones for BusinessPhone 250 and BusinessPhone 50 Answer calls Inquiry Answer: Lift handset Answer on another extension: Ongoing conversation: Lift handset Ext. No. 6 Refer back Make calls Internal calls: Lift handset Ext. No. External calls: Lift handset External No.
Quick Reference Guide and Quick Reference Card - Analog Telephones Account number Lift handset * 9 * Account number # Call forwarding Fixed diversion: Lift handset Internal diversion: Lift handset New No.
Table of Contents Table of Contents page Description - Ericsson Basic Telephone ..............6 Description - Ericsson Medium Telephone ..........8 Incoming Calls ................................................10 Outgoing Calls ................................................12 During Calls ....................................................16 Call Forwarding ..............................................20 Information ......................................................26 Internal Messages ...........
Description - Ericsson Basic Telephone Description Ericsson Basic Telephone 10 9 (bottom side) 8 12 7 6 ABC DEF GHI JKL MNO PQRS TUV WXYZ Tone Redial 2 R 11 1 3 Prog 5 6 4 BusinessPhone - Analog Telephone
Description - Ericsson Basic Telephone 1 Mute To switch the microphone on or off. See section ”During calls”. 2 Tone Temporary change to tone dialling. 3 Last number redial / Pause key a. Redial last number dialled. b. Insert a pause if you have to wait for dial tone. 4 R-key Used for example to make an inquiry, to transfer a call or to establish a conference, see section ”During calls”. Can be set to two different modes, see section ”Audible adjustments”.
Description - Ericsson Medium Telephone Description Ericsson Medium Telephone 14 13 12 (bottom side) 16 Message waiting Program ABC DEF GHI JKL MNO PQRS TUV WXYZ 8 6 7 15 11 1 8 2 Tone 3 Redial Line R 5 4 10 9 1 Mute To switch the microphone on or off. See section ”During calls”. 2 Tone Temporary change to tone dialling.
Description - Ericsson Medium Telephone 3 Last number redial / Pause key a. Redial last number dialled. b. Insert a pause if you have to wait for dial tone. 4 R-key Used for example to make an inquiry, to transfer a call or to establish a conference, see section ”During calls”. Can be set to two different modes, see section ”Audible adjustments”. 5 Loudspeaker on/off To switch the loudspeaker on or off. See section ”During calls”. 6 Program Storing numbers. See section “Abbreviated numbers”.
Incoming Calls Incoming Calls A ringing signal indicates an incoming internal- or external call. Answer calls Lift the handset On another extension You can answer a call to another extension from any phone in your office. Lift the handset and call the ringing extension You receive busy tone.
Incoming Calls Answer a second call A call waiting tone will inform you, during a conversation, that a second call is waiting on your phone. (See also Camp on). You have two options. Option 1: Finish the ongoing call: Replace the handset The new call will be signalled on your phone. Lift the handset to receive the new call Option 2: Ask your conversation partner to wait: Press and replace the handset The waiting call will be signalled on your phone.
Outgoing Calls Outgoing Calls Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party. Make calls How to make internal and external calls. Lift the handset and dial either: An extension number to make an internal call, or 0 The digit(s) for external call access and the external number Note: Which digit to press for external call access, depends on the configuration of the system.
Outgoing Calls Wait for dial tone Sometimes it is required to wait for a new dialling tone after dialling the prefix digit when making an external call. In such situations, you must store the pause for a new dial tone into the number: On the Ericsson Basic and Medium telephone: Redial Press Note: This function is not supported for other analog telephones.
Outgoing Calls Automatic call-back You call an extension and receive busy tone or get no answer. This can also be used if no external line is free: 5 Press Verification tone. Replace the handset You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call. You have to answer within eight seconds otherwise the call-back service is cancelled. Lift the handset when you are called back The requested extension is called automatically.
Outgoing Calls Busy extension You call an extension and receive busy tone. Camp-on You can notify a busy extension of your call by a muted ringing call (if this function is allowed). 4 Press to camp on (Keep handset off hook) When the called extension replaces the handset it will be called automatically. Note: If you receive the busy tone again, the desired extension does not allow camp-on. Intrusion You can intrude on an ongoing call on a busy extension (if this function is allowed).
During Calls During Calls The BusinessPhone 250 and BusinessPhone 50 system allows you to handle calls in many different ways. You can for instance make an inquiry, transfer the call or create a conference. Monitoring Note: This section only applies to the Ericsson Medium telephone. You have an ongoing conversation via the handset. Press to switch the loudspeaker on Replace the handset The loudspeaker monitors the call.
During Calls Mute Note: This section only applies to the Ericsson Basic and Medium telephone. You have an ongoing conversation. Press to switch the microphone on or off When the lamp lights, the caller will not be able to hear the conversation in your room. Inquiry During an ongoing conversation you like to make an inquiry to an internal or external party. Press The first call is put on hold.
During Calls Transfer You have an ongoing internal or external conversation and you want to transfer the ongoing call. Press Call the third party You can transfer the call before answer or wait for answer Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section ”Useful hints”. Replace the handset The call is transferred. Transfer to a busy extension You can even transfer calls to busy extensions.
During Calls Conference You have an ongoing conversation and you want to establish a telephone conference. Press Call the third party 3 Press to establish a three party conference Now you have established a three party conference. To mark the conference, all conference members will hear a periodical conference tone. Repeat the procedure to include other persons to the conference In this way, you can include up to six parties in a conversation.
Call Forwarding Call Forwarding When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position. If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function. Depending on the type of diversion you are also able to record your personal greeting, see section “Personal greeting”. Note: You can still make calls as usual.
Call Forwarding Fixed diversion This function directs your calls to a pre-programmed answering position (e.g. secretary).
Call Forwarding Individual diversion This feature gives you the possibility to divert your calls to internal and external positions, e.g. to any directory number, a colleague’s extension, an external number or a common abbreviated number (e.g. your car telephone). Note: In order to prevent misuse, individual external diversion can be blocked for your extension, see section “Security”. Program and activate internal diversion Divert your calls to an internal position.
Call Forwarding Program and activate a new external diversion address To set a new individual external diversion address: Lift the handset *22* 0 Dial Dial the digit(s) for external call access and enter the new external diversion address A maximum of 24 digits. # Press to activate the individual diversion Verification tone. Note: Individual external diversion can also be used via the DISA function, see section “Other useful facilities”.
Call Forwarding Follow me If you are in another room, you can still answer your calls by forwarding them to where you are. To activate Follow me, ”Individual Diversion” must be active on your telephone. Activate follow me Note: This procedure has to be executed from the telephone the calls are diverted to. Lift the handset *21* * Dial Dial your number and press Dial the new number to where incoming calls should be diverted # Press to activate follow me Special dial tone.
Call Forwarding Bypass call forwarding Bypass call forwarding makes it possible to call a specific extension, even if call forwarding is activated on this extension. Lift the handset *60* Dial Enter extension number # Press You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated.
Information Information If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers why you are absent. External callers will be routed to the operator who also has access to your absent info. Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information.
Information Pre-defined texts Enter ”Code” and Enter ”Completing info” from the table below If you do not know the time of return, just press #.
Information Voice information Lift the handset *23* 9 * 9 # Press to enter information mode Press and speak Press to play-back and listen to your recording Press and speak to re-record Press to activate Internal callers will hear the information via the handset or the loudspeaker. External callers will be routed to the operator who also has access to your absent info. Note: You can dial your own extension number if you want to check your information.
Internal Messages Internal Messages You can send a call-back or a voice message when you call an extension and receive busy tone or get no answer. The BusinessPhone 250 and BusinessPhone 50 system is also equipped with a dictaphone function. Send message To send a message to an extension when you receive busy tone or get no answer. Call-back To send a ”call me” message. 9# Press to send Voice To send a voice message.
Internal Messages Check and store received messages You can check and store your received messages. Received messages are divided into following three categories: • • • New messages (not heard or read) Heard/Read messages Stored messages Note: Messages are deleted from the system after a certain time. The time depends on which category the message belongs to. Please ask your system administrator regarding this. Lift the handset *59# Dial You can check and store your received messages.
Internal Messages Dictaphone function If you want to record and retrieve personal voice messages you can use the dictaphone function. A dictaphone message is treated as a normal message. How to retrieve dictaphone messages, see section “Check and store received messages”. Record message To start the recording: Lift the handset *58# Dial and record your message The maximum recording time is four minutes and 15 seconds.
Mailbox System Mailbox System While you are away from the office, callers can leave messages in your individual mailbox. You are also able to record your personal greeting, see section “Personal greeting”. Individual mailbox system If you are not in the office, you can give the service to the caller to leave a message in your mailbox. Activate Divert your extension to the mailbox system.
Mailbox System Retrieve messages When you lift the handset and receive a special dial tone, either a diversion is activated or a message is waiting. *59# Lift the handset and dial See section “Check and store received messages”. Personal greeting Depending on the type of diversion you want to activate, you can leave three different personal greetings to the caller. The diversion state can be on no reply, on busy or an activated individual diversion.
Abbreviated Numbers Abbreviated Numbers By using abbreviated numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as ”common abbreviated numbers” in the exchange. Up to 10 ”individual abbreviated numbers” (your personal most frequently used external numbers) can be stored and used on the keys ”* * 0” to ”* * 9”. Common abbreviated numbers External numbers are stored centrally in your BusinessPhone system.
Abbreviated Numbers Individual abbreviated numbers You can program and activate your most frequently used external numbers on the keys ”* * 0” to ”* * 9”. ** Lift the handset and press Dial the abbreviated number A number between 0 and 9. Program individual abbreviated number How to program external numbers on the keys 0 to 9. Lift the handset *51* Enter programming mode * Select an abbreviated number between 0 and 9 and press # Dial the number and press The number can consist of up to 24 digits.
Abbreviated Numbers Dial-by-name Note: This section only applies to the Ericsson Medium telephone. You can program and activate directory numbers (extensions and common abbreviated numbers) on the programmable keys. Stored numbers can consist of maximum 16 digits. Lift the handset Head Office Press to make a call (pre-programmed) Program dial-by-name How to program a directory number on the programmable keys. Lift the handset Program Press Dial the number You can use any directory number, e.g.
Abbreviated Numbers Quick dial number Note: This section only applies to the Ericsson Basic telephone. This feature lets you call by pressing only one button, regardless of how many digits there are in the regular telephone number. The stored number can consist of maximum 16 digits. Lift the handset Prog Press to make a call Program a quick dial number During conversation you can program one directory number (extension or common abbreviated number) on the program key.
Group Facilities Group Facilities When you are working together in a team the following group facilities can be very useful. Group hunting Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. Please ask your system administrator if you require this function.
Group Facilities Log in Before you can answer group hunting calls, you must log in. To log in to one hunt group: *28* Lift the handset and dial Dial the hunt group code Please ask your system administrator for the configured number. # Press To log in to all hunt groups: *28* *# Lift the handset and dial Press Answer calls Answer group hunting calls in the normal way.
Group Facilities Group call pick up In a Pick up group, any member can answer any individual call to group members. You answer a call to the group by dialling a special answering number. Please ask your system administrator for the configured number. Lift the handset Dial the group call pick up code Common bell The common bell facility allows all extensions of the system (operator included) to pick up the call from an extension that has been predefined as a common bell extension.
Other Useful Facilities Other Useful Facilities By using these facilities your productivity will be increased, e.g. you can set reminders for important meetings, place the costs for external calls on separate accounts and much more... Reminder The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed). Lift the handset *32* # Dial Dial reminder time and press (00-23) hour + (00-59) minute. When the time is reached your phone rings with recall signal.
Other Useful Facilities Automated attendant The Automated Attendant facility sends voice instructions to external and internal callers, informing them of all possible options they can choose. Voice instructions lead the callers step by step to the desired destination. Lift the handset Dial the Automated Attendant directory number Please ask your system administrator for the Automated Attendant directory number. Doorphone The doorphone is used to monitor the admission to your company, i.
Other Useful Facilities Account number You can place costs for external calls on a selected account number (up to 15 digits). Lift the handset *9* # Dial Enter account number and press Internal dial tone. Make the external call. Direct Inward System Access (DISA) If you are working externally and you have the need to make business calls, call your company and use the company PBX to make an external call to the desired party. You just pay the costs for the phone call to your company.
Other Useful Facilities Tandem configuration The tandem configuration is a unit, consisting of two telephones using the same directory number. One of the telephones is defined as the ”Primary” and the other one as the ”Secondary”. This function enhances the communication for users that, for example, have a wired phone on their desk (the ”primary telephone”) and need to be mobile within their company’s building with their own portable (the ”secondary telephone”).
Other Useful Facilities Transferring a call between members of a tandem unit Press Dial own directory number Replace the handset Networking Networking is the connection of several premises within a company. The connection can be set up via leased lines, public lines, Local Area Network (LAN) or Wide Area Network (WAN). Ask your system administrator about details regarding networking.
Security Security You can block your extension in order to prevent unauthorized use of your telephone, e.g if your external calls are placed on a specific account number. Block extension Lift the handset *72# Dial to block your extension Verification tone. Un-block extension Lift the handset #72* Dial Dial your password # 46 Press to re-open Verification tone. Your extension is open for use.
Security Select password You can use your four-digit password for blocking your phone from unauthorized use, or for making external calls from any blocked extension. Lift the handset #*72# Dial to select a new password Dial your present password The default password is “0000”. * Press Dial your new password # Press Verification tone.
Security Bypass blocked extension In order to make a call, you can temporarily bypass a blocked extension. Bypass own extension Lift the handset *72* Dial Dial your password # Press Dial tone. You can make one call from your extension. Bypass another extension This makes it possible to make a call on another, blocked extension, by using your password. Lift the handset *72* Dial Dial your password * Press Dial your extension number # 48 Press Dial tone.
Least Cost Routing Least Cost Routing Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system. If the extension has been configured to use LCR, each external call will be analysed and the cheapest way will be selected.
Audible Adjustments Audible Adjustments Note: This chapter only applies to the Ericsson Basic and Medium telephone. In order to satisfy your personal needs, the BusinessPhone 250 and BusinessPhone 50 system is equipped with many options to set and adjust a personal volume and ringing signal. Handset volume Adjust the handset volume using the slide switch. Slide to change the volume Ringing signal volume The ringing signal volume can be adjusted in three steps: soft, medium and loud.
Audible Adjustments Ringing signal character The ringing signal character can be adjusted with two different characters: bass and treble. Adjust the ringing signal character using the slide switch. On the Ericsson Basic telephone: Slide to change the character On the Ericsson Medium telephone: Slide to change the character Tone/Pulse dialling On delivery, your telephone is set to tone dialling mode.
Audible Adjustments Flash/Earth mode On delivery, your telephone is set to flash mode. The R-button (register recall) can be set to two different modes: “timed break” (flash) and “earth”. To find out if you have to change the mode of the R-button, proceed as follows: Lift the handset Make a call and use any of the services that require R If you cannot use the service, you need to change the mode of the R-button to the “earth” position.
Tones and Signals Tones and Signals Tones Tones are audible in the handset.
Tones and Signals Signals Ringing signals are emitted from the phone. Internal ringing signal -repeated after 4 s External ringing signal -repeated after 4 s Automatic call-back signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries.
Glossary Glossary Abbreviated Number Dialling Initiating a call to a pre-programmed number by dialling a code or pressing a key. Short numbers can be: 1. Common, which means that all extensions can use them. 2. Individual, which means that they are programmed and used by each extension separately (10 numbers). See section ”Abbreviated numbers”. Dial-by-name Initiation of a call by operating a single key. Internal numbers (or common abbreviated numbers) can be stored on each extension.
Glossary Extension All telephones connected to the PBX have a unique internal number (up to 3 digits). Mute To switch the microphone temporarily off. See section ”During calls”. Information Internal callers are informed about absence and time of return. External callers are diverted to the operator, where the same information is available. Information can be of two kinds: 1. Pre-programmed text information. 2. Voice information. Password A four-digit code needed to e.g.
Installation Installation Install cables T 2 1 Ericsson Basic telephone 1 2 3 ANALOGUE LINE 3 HANDSET 3 F T P 3 E P 3 ANALOGUE LINE 3 HANDSET E F 2 3 1 Ericsson Medium telephone Cable to handset Cable to exchange Wallmounting screw holes You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in ”ANALOGUE LINE“. Change cables To remove a cable, push down the plug’s stop.
Installation Wall mounting handset hook When mounting on a wall, you have to pull out and turn the hook.
Installation Placing the telephone • • • Do not place your telephone on sensitive surfaces. Use a non-slippery pad to protect your furniture from possible damage. Do not place your telephone near sources of extreme heat, e.g. near the radiator. Make sure that the line cable isn´t creased. Cleaning the telephone Use a slightly moistened (not wet) cleaning-rag or an anti-static rag and wipe off the telephone carefully. Do not use rough rags, solvents or aggressive cleaning fluids.
Troubleshooting Troubleshooting This section contains information on how to solve common operational problems. Go through the following steps if you encounter any problems. If this does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error. Fault check list 60 1. Make sure your telephone is connected to an analog line 2.
Useful Hints Useful Hints Connections between external lines With your BusinessPhone PBX, you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life. Note: When these features are used, your BusinessPhone will occupy at least two external lines. However, there may be disadvantages in connecting to several external lines.
Index Index Abbreviated numbers 34 Common 34 Dial-by-name 36 Individual 35 Quick dial number 37 Account number 43 Answer a second call 11 Answer calls 10 Answer on another extension 10 Audible adjustments 50 Automated attendant 42 Automatic call-back 14 Block extension 46 Busy extension 15 Bypass blocked extension 48 Bypass call forwarding 25 Call forwarding 20 Bypass 25 Fixed diversion 21 Follow me 24 Individual 22 Call me-message 29 Camp-on 15 Check and store received messages 30 Common abbreviated numb
Index Individual mailbox system 32 Information 26 Code 27 Completing info 27 Enter 26 Erase 28 Save 28 Text 27 Voice 28 Inquiry 17 Installation 57 Adjust telephone 58 Cables 57 Cleaning 59 Placing 59 Stand 58 Wall mounting handset hook 58 Internal calls 12 Internal diversion 22 Internal messages 29 Intrusion 15 IP calls 45 Last external number redial 13 Least cost routing 49 Loudspeaker volume 50 Mailbox system 32 Individual 32 Personal greeting 33 Make calls 12 Messages 29 Call-back 29 Check 30 Record 31
Notes 64 BusinessPhone - Analog Telephone
Designation Card Manager and Voice Guide BusinessPhone Designation Card Manager On the CD you will find helpful products and your user guide in electronical format. Hardware requirements: CPU Pentium 200MHz, 64 MB RAM 20 MB free memory on hard disk (optional) VGA 800*600, 256 colors Sound card (recommended), CD-ROM drive (24x) Software requirements: Operating system: MS Windows 95/98, MS Windows 2000 or MS Windows NT 4 (service pack 3 or higher) No CD-ROM? Please send an e-mail to: businessphone.
Quick Reference Guide Answer calls Answer: Answer on another extension: Transfer Lift handset Transfer a call: Lift handset Ext. No. 6 Messages Make calls Internal calls: Lift handset Ext. No. External calls: Lift handset External No. Common abbreviated number: Individual abbreviated number: Last external number redial: 0 Lift handset Abbreviated No. Lift handset * * Abbreviated no.
Ericsson communications solutions for enterprise networks combine and improve advanced ways of exchanging information via voice, data, video and evolving future media. This requires a true understanding of how businesses and professionals interact— an understanding that goes far beyond meeting just the technological requirements. Our customers include owners of small to large enterprise networks, local as well as multinational. We also offer solutions for Internet service providers.
