User`s guide

11(30)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 F
106/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Depending on the programming of the system it is
possible to log on to the ACD-system in several ways.
The description below shows the log-on procedure
proceeding on the assumption that the system is
programmed as follows:
Condition: System is programmed to ask for the PIN,
System is programmed to send individual
greeting (agent number is required)
PC-based CCS application is not running
Press the desired ACD-group keys to take calls from
these ACD-groups (lamp associated with the
ACD-group key has to be on)
Press ACD-ready key; the corresponding lamp flashes
slowly as an indication that the log-on procedure has
started and the display shows:
EXECUTIVE telephone
STANDARD telephone
• Dial the code (1-3 digits) on the key pad
• Press # (enter)
Only the syntax of the entered PIN is checked but not
whether the PIN is available in an optional ACD-MS
application’s database.
After entering a correct PIN the agent will be asked to
enter the Agent Number and the display shows:
EXECUTIVE telephone
STANDARD telephone
The available agent numbers are 0-255.
NOTE: It is possible to log-on with the agent
number 0, but in this case no individual greeting will be
available for the agents with the agent number=0 even
if individual greeting is programmed for the ACD group
of which the agent is a member.
An error tone will be heard and the display shows:
Nevertheless the log-on is successful.
When a valid PIN and Agent Number are entered,
ACD-ready lamp glows steadily as an indication that
the agent is logged on. All incoming calls will receive
ACD answer announcements (individual greeting) of
the agent that answers the call. If the “Monitor answer
anno.” is set to YES (command 3823), the agent will be
able to listen to both announcements when pressing
the answer key.
Exceptions:
• System is programmed not to ask for the PIN
If the system is programmed not to ask for a PIN, the
log-on procedure described under ’Condition’ is the
same, but without PIN entering procedure. The system
asks first for the agent number.
• System is programmed not to ask for the agent
number
If the system is programmed not to ask for an Agent
number, the log-on procedure described under
’Condition’ is the same but without the agent number
part. In this case no individual greeting is announced
to the caller.
• PC-based CCS application is running
Press the desired ACD-group keys to take calls from
these ACD-groups (lamp associated with the
ACD-group key has to be on)
10 Jul 14:40 +15˚
ENTER PIN: _
ENTER PIN: _
10 Jul 14:40 +15˚
ENTER AGENT No: _
ENTER AGENT NO: _
10 Jul 14:40 +15˚ 0=01 1=02 2=00 3=00
NO IND.GREETING