User`s guide

12(30)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 F
106/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Press ACD-ready key; the corresponding lamp flashes
slowly as an indication that the log-on procedure has
started and the display shows:
EXECUTIVE telephone
STANDARD telephone
• Dial the code (1-3 digits) on the key pad
• Press # (enter)
The CCS has a list which distinguishes the relation
between PIN and Agent Number. Therefore it is not
necessary to enter the Agent Number after the right
PIN is entered. Instead, the Agent Number will be
selected automatically by the CCS.
When a valid PIN is entered, the agent will be logged
on and all further incoming calls will receive after ACD
answer announcements the individual greeting of the
agent that answers the call. If the “Monitor answer
anno.” is set to YES (command 3823), the agent will be
able to listen to both announcements when pressing
the answer-key.
Error cases:
wrong PIN (in combination with ACD-MS
application)
After entering the PIN, a check in the ACD-MS
application will be carried out to determine whether or
not this PIN exists, is actual not used by an other agent
and fits to the agent position. If not, the agent will
receive the corresponding warning message and an
error tone.
The display shows:
EXECUTIVE telephone
STANDARD telephone
After 2 seconds the agent will be returned to the
prompt that requests the agent to enter the PIN again.
wrong PIN (no ACD-MS application is
running)
If the syntax of the entered PIN is not correct, an error
tone will be sent to the agent and the display of his
telephone shows:
EXECUTIVE telephone
STANDARD telephone
After 2 seconds the agent will be returned to the
prompt that requests the agent to enter the PIN again.
10 Jul 14:40 +15˚
ENTER PIN: _
ENTER PIN: _
10 Jul 14:40 +15˚
INVALID PIN _
INVALID PIN _
10 Jul 14:40 +15˚
INVALID PIN _
INVALID PIN _