User`s guide

16(30)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 F
106/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
By means of RASC it can be programmed whether or
not this option will be available for all agents.
If the call is not an ACD-call, nothing will happen upon
pressing any of the ACD Group keys.
Non-ACD calls will be terminated by pressing "Clear"
or by replacing the handset.
Capacity
Not applicable.
Limitation
None.
Programming
3709
New agent on last position?
If there are more idle agents in an ACD-group and a
new one logs on, this member can be the first one or
the last one to receive a new ACD-call.
x states whether a new agent, who logs on,
will be placed on last or first position in
free-agents list.
Yes = new agent is placed on last position
in free-agents list.
No = new agent is placed on first position
in free-agents list (default value is "No").
2083
Terminate ACD calls with ACD group keys
(accessible only via RASC)
By means of this command it is possible to define
whether or not an ACD-call can be terminated also by
pressing any of the ACD group keys. For activating this
option the command must be set to YES. The default
value is NO.
Equipment
For answering the incoming ACD-calls the
ECONOMYplus, STANDARD and EXECUTIVE
telephones can be used.
10 Jul 14:40 +15˚
NEW AGENT = LAST 3709 x
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