User`s guide

18(30)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 F
106/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
• The light extinguishes and any queued call is
presented immediately
Flexible clerical time with clerical key
• Replacing the handset or pressing Clear
• The lamp associated with the clerical key is on
and glows steadily.
The elapsed clerical time can be shown on the
display (if programmed).
• The agent presses the clerical key when ready to
accept the next ACD-call
• The light extinguishes and any queued call is
presented immediately
Display clerical time
The queue information will be replaced by the clerical
time information while the agent is in clerical state.
EXECUTIVE telephone
STANDARD telephone
Personal Efficiency System (PES)
The clerical time procedure can also be executed via
PES or CTI.
Capacity
The clerical time counts up to a maximum of 59:55
minutes. After this time the display time is no longer
updated but the agent can still be in clerical state.
Limitation
If a call code is required, clerical time can only be
programmed with a value between 5 and 255
(seconds).
No clerical time is used after entering a call code for a
non-ACD call.
If no fixed clerical time is programmed the system
starts displaying the clerical time after 5 seconds and it
will be updated in 5-second steps.
The clerical time is not displayed on the telephone
after any call code has been entered via PES.
The clerical time is not displayed, if the programmed
clerical time is less than 5 seconds.
Programming
3820
Clerical time
This command specifies the clerical time starting the
moment a call is completed and ending when the
agent is ready again to receive another call.
xxxx Enter directory number of ACD-group
zzz Enter desired clerical time in seconds
(0 - 255 seconds).
Default data = 5
NOTE: Command 3820 can also be set from an
external PC-based CCS-system.
10 Jul 14:40 +15˚ CLERICAL TIME: 02.45
ACD GRP 1 202
directory redial prog
CLERICAL TIME: 02.45
10 Jul 14:40
10 Jul 14:40 +15˚
CLERICAL TIME 3820 xxxx zzz
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