User`s guide

21(30)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 F
106/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
yy enter the A-COS value. The value can be
between 0-15.
z z=Y(yes), ACD pause key can be
programmed.
z=N(no), ACD pause key cannot be
programmed.
The default value is N (No).
3710
Pause time
By means of this command it is possible to define the
time-out limit for the ACD-pause after which the agent
in pause status will be automatically logged-off from
the system.
The time for pause state is in minutes. The timer for
the time-out limit starts by pressing the ACD pause
key. If the agent handles a non-ACD call during the
ACD pause the timer will be stopped and re-triggered
after the call has been finished. The pause time starts
once again after disconnection of the call.
xx enter the time in minutes, after which an
active agent in pause state will
automatically be logged off. The value
can be between 1 - 30.
The default value is 5 min.
Equipment
None.
10 Jul 14:40 +15˚
PAUSE TIME 3710 xx
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