User`s guide

25(30)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 F
106/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
2. Fixed clerical time with clerical key and call codes
• Replacing the handset or pressing Clear
• The lamp associated with the clerical key flashes
slowly
• Press the clerical key to start the call code
entering procedure
• The system will ask for a call code:
EXECUTIVE telephone
STANDARD telephone
• Dial the 1 - 5 digit code on the key pad
• Press #
• The system asks for the next call code - if
programmed:
• Enter next call code and press #
or
press only # to complete call code procedure
• The lamp associated with the clerical key is on
and glows steadily
• There are now two ways to terminate the clerical
procedure. The Agent can wait until the fixed
clerical time has elapsed or the ongoing clerical
time can be terminated by pressing the clerical
key
• In both cases the clerical key light extinguishes
and a queued call (if one exists) is presented
immediately
3. Flexible clerical time with clerical key and call
codes
• Replacing the handset or pressing Clear
• The lamp associated with the clerical key flashes
slowly
• Press the clerical key to start the call code
entering procedure
• The system will ask for a call code:
EXECUTIVE telephone
STANDARD telephone
• Dial the 1 - 5 digit code on the key pad
• Press #
• The system asks for the next call code - if
programmed:
• Enter the next call code and press #
or
press only # to complete the call code procedure
• The lamp associated with the clerical key is on
and glows steadily
• When the agent is ready to take new calls,
she/he presses the clerical key again.
• The light extinguishes and any queued call is
presented immediately
Display clerical time
It is possible to specify that the clerical time be
displayed in each of the three procedures described
above by programming (see: ’Display Clerical time’
ACD CLERICAL TIME in this document)
10 Jul 14:40 +15˚ 0=01 1=02 2=00 3=00
ENTER CALLCODE _
0=01 1=02 2=00 3=00
ENTER CALLCODE _
10 Jul 14:40 +15˚ 0=01 1=02 2=00 3=00
ENTER CALLCODE _
0=01 1=02 2=00 3=00
ENTER CALLCODE _