User`s guide

26(30)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 F
106/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Call codes in connection with
Call Centre Supervisor (CCS)
CCS contains a list of a maximum of 100.000 free
programmable call codes, and the entered code is
compared with this list. If the entered call code is not
listed in CCS, the agent receives an error tone and the
call code entering procedure starts once again.
If the agent enters an invalid call code, the display
shows the following:
EXECUTIVE telephone
STANDARD telephone
Deleting the last entered digit
As long as the entered call code is not confirmed with
the Enter- or ‘#‘-key, the last entered digit can be
deleted by pressing the ‘-‘ key.
Monitoring of Timeouts
It can be programmed, if monitoring of the number of
timeouts should be executed.
Monitoring number of timeouts is only considered if a
fixed clerical time is programmed (command 3820 =
value>0) and call codes are required (command 3822
= YES).
• monitoring of timeouts is not programmed:
If the fixed clerical time expires but no call code has
been entered or completed, a TIMEOUT message will
be displayed for two seconds and the clerical time will
be restarted.
If at least one valid call code has already been
entered, the agent goes active again.
• monitoring of timeouts is programmed:
If a programmable number of timeouts is exceeded,
the ACD-agent will be logged out automatically if no
valid call code is entered.
10 Jul 14:40 +15˚ 0=01 1=02 2=00 3=00
INVALID CALLCODE
0=01 1=02 2=00 3=00
INVALID CALLCODE
start timer
time elapsed
Yes
No
clerical
call-code entered
Yes
No
one valid
leave clerical state
change to Ready
leave clerical state
agent logged out
start timer
time elapsed
Yes
No
clerical
timeouts exceeded
Yes
No
number of
call-code entered
Yes
No
one valid
leave clerical state
change to Ready