User`s guide

27(30)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 F
106/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
If a timeout procedure starts, the display shows the
following for a period of two seconds:
EXECUTIVE telephone
STANDARD telephone
Call Codes for non ACD calls
Non-ACD traffic handled by an extension programmed
as an ACD-agent position can be supervised and
logged by entering call codes for non-ACD calls.
If it is programmed, the ACD-agent has to enter a call
code after disconnection of an outgoing external non
ACD call. Entering call codes for non-ACD calls is only
possible in ACD-agent state ’pause’.
Clerical time is unavailable in this case.
Personal Efficiency System (PES)
The clerical time- and call code-procedure can also be
executed via PES or CTI.
Capacity
Up to 100.000 (0-99999) call codes can be used in
conjunction with the CCS-system.
Limitation
Call codes are handled only if an ACD-MS application
is running.
If a call code is required (command 3820 = YES) and
the programmed fixed clerical time is less than 5
seconds, the clerical time will be set to 5 seconds
automatically (per default).
Entering call codes for non-ADC calls is only possible
in ACD-agent state ’pause’.
Entering of multiple call codes for non-ACD calls is not
possible.
Deleting of the last entered digit for call codes for
non-ACD calls is not possible.
No clerical time is used after entering a call code for a
non-ACD call.
A maximum of three attempts to enter a call code for
non-ACD calls are possible.
10 Jul 14:40 +15˚ 0=01 1=02 2=00 3=00
TIMEOUT
0=01 1=02 2=00 3=00
TIMEOUT