User`s guide

28(30)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 F
106/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Programming
3822
Callcode required?
This command is used to state whether or not an
ACD-agent must specify a call code after a terminated
ACD-call. Call codes can be used for activity statistics.
xxxx enter the ACD-group directory number
z z=Yes, call code required
z=No, no call codes required (default
value).
3828
Enter multiple call codes during clerical state
allowed?
This command is used to state whether or not the use
of multiple call codes is allowed.
xxxx enter the ACD-group directory number
z z=Yes, the agent can enter more than one
call code
z=No, only one call code can be entered
(default value)
3829
Number of timeouts before log-out
This command is used to state whether or not the
number of timeouts should be limited or not.
xxxx enter the ACD-group directory number
zzz enter number of timeouts (value must be
between 0 and 255)
zzz=0: no monitoring of timeouts
3711
Non ACD call code request?
This is used to state whether the ACD-agent has to
enter a call code after disconnection of an outgoing
external non-ACD call.
z z=Yes, the agent has to enter call codes
for non-ACD calls
z=No, no call code has to be entered for
non-ACD calls (default value)
Equipment
A FECU must be connected to the CPU-D4 for
following ACD features:
• Entering of multiple call codes (command 3828)
• Displaying of clerical time (command 3712)
• Monitoring of timeouts (command 3829)
• Fixed clerical time with clerical key (with or
without call codes) (command 3830)
10 Jul 14:40 +15˚
CALLCODE REQUIRED? C 3822 xxxx z
backward forward c/i return
10 Jul 14:40 +15˚
MULTIPLE CALLCODE ? C 3828 xxxx z
backward forward c/i return
10 Jul 14:40 +15˚
NUMBER OF TIMEOUTS C3829 xxxx zzz
backward forward c/i return
10 Jul 14:40 +15˚
NONACD CALLCODE REQ? 3711 z
backward forward return