User`s guide

3(11)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 D
107/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Capacity
The number of supervisors is unrestricted. The
number of agents, that each supervisor telephone can
monitor, is depending upon the number of programma-
ble keys.
Limitation
Only one supervisor can be equipped with CCS
Standard or CCS Basic.
Programming
Programming of ACD Supervision (monitoring) keys
for supervisors. The supervisor(s) can program moni-
toring keys for the individual agents who are members
of the agent group to which the supervisor is assigned.
Note: For each agent, who is to be monitored by a su-
pervisor has to be programmed one monitoring key on
the supervisor telephone set. Only then the agent sta-
tus can be read out.
0301
Function of key
Supervision key (monitoring key).
xxxx Enter supervisor's directory number
yy Select key (00 - 48)
zz Enter function code = 17
Step to command 0302
0302
Associated number
zzzz Enter monitored agent's directory number.
(1 - 4 digits)
Step to command 0303
0303
Ringing alternative
z Enter required ringing type 0 - 5
Equipment
The supervisor must be equipped with an
EXECUTIVE telephone. If s CCS system (Standard or
Basic) is to be connected, a free V.24 interface must
be available on CPU-D_ - or AUX_ board.
10 Jul 14:40 +15˚
FUNCTION OF KEY 0301 xxxx yy zz
backward forward c/i return
10 Jul 14:40 +15˚
ASSOCIATED NUMBER 0302 xxxx yy zzzz
backward forward c/i return
10 Jul 14:40 +15˚
RINGING ALTERNATIVE 0303 xxxx yy z
backward forward c/i return