User`s guide

8(11)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 D
107/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Limitation
Not applicable.
Programming
Commands for build-in ACD-statistics
3701
Define time period for statistics
This command is used to define the time period (up to
one month) it is intended to monitor. With commands
3805 - 3807 it is possible to read a list of the total
number of calls, number of answered calls and the
average queuing time.
When a new time period is initiated, all values for
commands 3805 - 3807, 3812 - 3815 are reset.
Press Enter.
The display shows:
zzzzzz Enter start time DDHHMM
qqqqq Enter end time DDHHMM
DD = day 00 - 31
HH = hour 00 - 23
MM = minute 00 - 59
3805
Read the number of calls within the time period
State the total number of calls for the ACD-group
during the defined time period.
xxxx Enter the directory number of ACD-group
zzzzz Shows total number of calls.
3806
Read the number of answered calls within the time
period
StatethenumberofansweredcallsfortheACD-group
during the defined time period.
xxxx Enter the directory number of ACD-group
zzzzz Show number of answered calls.
3807
Read average queue time
State the average queue time for calls to the ACD-
group during the defined time period.
xxxx Enter the directory number of ACD-group
zzzzz Show queuing time in seconds
3810
Threshold time for wait in queue
With this command a threshold time can be set that
corresponds to an acceptable waiting time.
10 Jul 14:40 +15˚
PERIOD INITIATE 3701 >
backward forward c/i return
10 Jul 14:40 +15˚
START TIME= zzzzzz END TIME= qqqqqq
backward forward c/i return
10 Jul 14:40 +15˚
NUMBER OF CALLS 3805 xxxx zzzzz
backward forward c/i return
10 Jul 14:40 +15˚
NUMB. OF ANSW.CALLS 3806 xxxx zzzzz
backward forward c/i return
10 Jul 14:40 +15˚
AVER. QUEUING TIME 3807 xxxx zzzzz
backward forward c/i return