User`s guide

10(11)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 D
107/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
The number of calls is in respect of the time period
defined with command 3701.
xxxx Enter the directory number of ACD-group
zzz Enter acceptable queuing time (1 - 255 seconds)
3811
Threshold time for abandoned calls
Here is stated the time to be used to register which
calls have not been answered and which were
abandoned after this time.
xxxx Enter the directory number of ACD-group
zzz Enter acceptable queuing time (1 - 255 seconds).
Default data = 15
With help of read commands 3814 and 3815, it is
possible to read how many calls were abandoned
before and after the programmed time.
3812
Number of answered calls before time T1
Here is stated the number of calls during the defined
timeperiodthatwereansweredbeforethetime stated
in command 3810.
xxxx Enter call number of ACD-group
zzzzz Show number of calls answered before
programmed time during time period
3813
Number of answered calls after time T1
Here is stated the number of calls during the defined
time period, answered after the time stated in com-
mand 3810.
xxxx Enter call number of ACD-group
zzzzz Show number of calls answered after
programmed time during time period
3814
Number of abandoned calls before time T2
Here can be read the number of calls during the
defined time period that were unanswered and
abandoned before the time stated in command 3811.
xxxx Enter call number of ACD-group
zzzzz Show number of unanswered calls that were
abandoned before time T2
3815
State number of abandoned calls after time T2
Here is stated the number of calls during the defined
time period that were unanswered and abandoned
after the time stated in command 3811.
xxxx Enter call number of ACD-group
zzzzz Show number of calls unanswered and
disconnected after time T2
10 Jul 14:40 +15˚
STATISTIC TIME (T1) 3810 xxxx zzz
backward forward c/i return
10 Jul 14:40 +15˚
STATISTIC TIME (T2) 3811 xxxx zz
backward forward c/i return
10 Jul 14:40 +15˚
ANSW. CALLS (-T1) 3812 xxxx zzzzz
backward forward c/i return
10 Jul 14:40 +15˚
ANSW. CALLS (T1+) 3813 xxxx zzzzz
backward forward c/i return
10 Jul 14:40 +15˚
DISCONN. CALLS(-T2) 3814 xxxx zzzz
backward forward c/i return
10 Jul 14:40 +15˚
DISCONN. CALLS(T2+) 3815 xxxx zzzzz
backward forward c/i return