User`s guide

9(21)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 E
108/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
• queue messages and message-timing
parameters
• set agent passive parameters
• clerical time
• requirement of identity codes
• requirement of call codes
• ACD group thresholds
Reports
CCS Basic includes a standard reports package of
built-in reports covering the following reporting areas:
• ACD-group reports
• agent reports
• call-code reports
Capacity
The Application software is designed for a maximum
capacity of:
• 30.000 calls/day
• 4000 calls/hour
• 8 ACD-groups
• 60 trunk lines
• 1000 (0-999) Agent PIN codes
• 100.000 (0-99999) different Call Codes can be
stored.
Limitations
• only one CCS program (either Standard or
Basic) can be connected to an ASB 150 02
system
• external status display (such as wallboards and
on-screen displays) are not supported by CCS
Basic
• CCS Basic does not support Agent groups
Programming
See START OF OPERATION 2/1537-ASB 150 02
Uen.
Equipment
System Telephone
Following telephones of the Dialog 3000 series may be
used for in combination with CCS Basic.
• DBC 211
• DBC 212
• DBC 213
Connection to the ASB 150 02
Following hardware is required for connection of the
CCS Basic to the ASB 1500 02.
• V.24 cable to connect ASB 150 02 and the PC
For detailed information about the connection to the
ASB 150 02, see document START OR OPERATION
(2/1537-ASB 150 02 Uen).
For detailed information about the installation of the
software, see Installation Guide.
Personal Computer
CCS Standard requires the following minimum
configuration of personal computer:
• 100% IBM compatible
• ISA architecture
• Pentium 75Mhz processor (or better)
• 16 MB RAM
• Bus mouse
• one internal 3.5 inch disk drive
• 850 MB free hard disk space
• One standard serial port, configured as COM 1