User`s guide

16(21)
Datum/Date
Rev
Dokumentnr/Documentnr
Uppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked
Tillhör/Referens-File/Reference
99-07-15 E
108/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Operation
General
The CCA application is essentially a graphical user interface desktop application. CCA has a client/server
architecture, where individual agent desktops communicate with a central server over a LAN or WAN. The agent
desktops and the server require the BusinessPhone TSAPI link (BusinessLink for Windows NT) to provide call
control, such as making, answering, transferring and conferencing calls, and ACD statistical information.
It provides configuration data by integration into the BusinessPhone Call Centre Supervisor Standard Version 2.x
(CCS) product. The CCA also interfaces with the BusinessPhone Operator Suite (especially with the Directory
Manager) to provide a corporate directory in addition to a personal directory which is always provided with the CCA.
CCA operates under Microsoft Windows NT (Server/Client) and Microsoft Windows 95 (Client) as a Win 32 (32-bit)
application.
The integration with BusinessPhone Operator Suite application and BusinessPhone Call Centre Supervisor
application provides additional functionality. However, they are not required for the CCA to operate.
ASB 150 02
BusinessLink server
Windows NT
CCA Client PCs
(Windows NT/95)
CCA Server
(Windows NT)
Operator Suite
(Windows NT)
CCS Standard
(Windows 95)
BusinessLink
V.24 proprietary signalling
CPU-D_
AUX
CCA Desktop
CCA
Service
BusinessLink client
CSTA.dll
Windows NT
BusinessLink
Windows NT
Service
CCA
BusinessLink client
CSTA.dll
RDS
Interface
Configuration
Database
Information
All PCs are connected via MS Windows NT network
event
CSTA
CSTA event
CCA Events
Configuration
Events
CCS
Directory List
Data
Configuration
TSAPI
TSAPI