User`s guide

17(21)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 E
108/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Description of components:
BusinessLink :
The BusinessLink which resides in a Windows NT
machine provides call control and enhanced ACD
functionality between the CCA desktop application and
BP250. All of the functions provided in CCA are
accomplished via channels between BusinessLink
and CCA desktop application/CCA service depending
on the nature of the functions.
Ericsson TSAPI (32-bit Client DLL for Windows NT/
95):
Individual agent/supervisor desktop applications will
use TSAPI to communicate with BusinessLink in order
to control the telephone device. Ericsson TSAPI is a
TSAPI Client DLL running on Windows NT and
Windows 95, which converts TSAPI into CSTA ASN.1
for 32-bit applications. The ASN.1 packets can then be
directly sent to BusinessLink over TCP/IP.
This Ericsson TSAPI DLL will allow any TSAPI 32-bit
application to work directly with BusinessLink.
CCA Database:
The CCA database contains the configuration
information defined via CCA configuration application
and agent activity information such as dialed number
information.
The CCA database can be created in two ways. If a
Microsoft SQL Server exists in the network to be used
by Operator Suite., the CCA database will be created
in the SQL Server. Otherwise, the CCA Database will
be created using the MS Access Jet Engine, which
means that the customer does not have to buy any
database product.
CCS Server:
The CCS Server which manages ACD real-time
statistics and resource management information,
resides on a separate PC in the network. The CCA
Server will directly access the CCS Server database
for configuration data.
Operator Suite Database:
The Operator Suite database which contains the
directory information managed by the Directory
Manager, resides on a separate PC in the network.
The Directory Manager database contains corporate
directory information which is accessed from CCA
desktop applications.
CCA service:
The CCA service which resides on the CCA Server
machine (Windows NT) provides co-ordination
between the individual CCA desktop applications,
BusinessLink and BP250. It is a central point to
access the CCA database. It also interfaces with the
CCS database for configuration data. Refer to CCA
Service section of this document for detailed
information.
CCA Configuration:
CCA users can configure system parameters and CCA
data via the CCA configuration application which can
run on either the CCA server or client PC. Users can
also define user types and users.
Refer to the configuration section of this document for
detailed information.
CCA Desktop:
The CCA desktop application which resides on
Windows NT and Windows 95, provides a user-friendly
graphical interface to provide call control, enhanced
ACD functionality and real time ACD statistics.