User`s guide

20(21)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 E
108/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
which opens the Event Manager dialog box from
which you can configure the DDE interface, will
be available on the Desktop menu.
CCA Configuration Tool
This tool is used by the system administrator for the
administration of the CCA as well as the maintenance
of data defined by the Call Centre Supervisor (CCS).
CCA Configuration is used to configure and view the
properties of CCA system as well as individual objects
such as ACD-groups, agent groups, call codes, divert
destinations, users and user types.
Integration of BusinessPhone Call Centre
Supervisor Standard Version 2.x
When interfaced with BusinessPhone Call Centre
Supervisor Standard Version 2.x (CCS), data (such as
ACD-groups, agent and call code information, agent
greetings and divert destinations) can be imported
from CCS, thus minimizing the efforts to configure
CCA data.
Integration of BusinessPhone Operator Suite
When interfaced with BusinessPhone Operator Suite
(Directory Manager), the call control aspect of CCA is
enhanced by allowing access to the corporate
directory provided by BusinessPhone Operator Suite.
Through an easy to use Dialogue, the user can search
and select a telephone number from the directory
where internal as well as external telephone numbers
are available.
Capacity
Calls per hour about 1700
Servers 1
Users/Agents configurable
ACD Groups 8
User Types configurable
Max. Agents active 40
Trunk lines 60
Agent Pins 0-999
Call Codes 0-99999
Databases unlimited*
* depends on the available disks storage
Limitations
none.
Programming
See START OF OPERATION (2/1537-ASB 150 02
Uen).
Equipment
ASB 150 02 system software R10 or higher and one
free V.24 port on the CPU-D_4 board are required.
Protection Unit
An adaptation unit (also known as WIBU-dongle) is
required for every software release. This determines
the number of agents supported by the system
according to the structure of the product. For a detailed
description of the adaptation unit handling please
refere to Technical Guide of CAA. There are located
very important notes concerning protection philosophy
of CCA.