User`s guide

21(21)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 E
108/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
System Telephone
The following telephones of the Dialog 3000 series
may be used in combination with CCA:
• DBC 211
• DBC 212
• DBC 213 (rocommended - see Note)
• Note: In case of network faults/problems it is
possible with the DBC 231 telephone to handle
ACD activities without having access to CCA.
Connection to the ASB 150 02
The following hardware is required for connection of
the CCA to the ASB 1500 02.
• V.24 cable to connect ASB 150 02 and the Serv-
er PC
For detailed information about the connection to the
ASB 150 02, see document START OF OPERATION
(2/1537-ASB 150 02 Uen).
For detailed information about the installation of the
software, see CCA Technical Guide.
Hardware Requirements
CCA Server:
Pentium 200 MHz Windows NT compatible PC
32 MB RAM
Network Interface Card
100 MB of free hard-disk storage
CCA User’s Desktop:
Pentium 200 MHz Windows NT or Windows 95
compatible PC
Monitor with 800 x 600 resolution
32 MB RAM
50 MB of free hard disk space
Network Interface Card
Communication:
TCP/IP protocol
NetBEUI protocol
Note: These are only minimum hardware
requirements for CCA application. If other applications
are also running on the same PC, a higher grade
machine will be required.
Software Requirements
CCA Server:
Windows NT version 4.0
BusinessPhone BusinessLink 32-bit Client DLL
CCA User’s Desktop:
Windows NT version 4.0 or Windows 95
BusinessPhone BusinessLink 32-bit Client DLL
Documentation
The documentation will be delivered on the product
CD-ROM in Adobe PDF (printable document format) in
two versions (designed for screen viewing and
designed for printing).
• BusinessPhone Call Centre Assistant - User’s
Guide
• BusinessPhone Call Centre Assistant -
Technical Guide
• BusinessPhone Call Centre Assistant - Quick
Reference Guide