User`s guide

2(7)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
98-05-29 C
114/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
• common mail box directory numbers or
individual mail box directory numbers.
If the customer wants to access the AA procedure
always from the top-level (in case of different AA
combinations), be careful to start the directory number
of different lower AA-levels with D, * or # in order to
obtain a non directly dialable directory number. This
makes impossible to start AA’s procedure from a lower
level. That’s the reason why internal user’s telephone
set display shows just the name of first AA (e.g. default
name “top level”).
EXECUTIVE Telephone
STANDARD Telephone
xxxx directory number of the called AA .
The following is an example of a Selections list:
It is possible to program (see command 8714 in
selections list) whether the procedure is going to wait
for a complete extension’s directory number (it can be
also DISA or another AA directory number) or only for
a single-digit directory number ( see Example 2 ).
If the selected directory number of the selections list is
busy, does not answer, is blocked, is vacant etc. in
other words, is not available, the external caller will be
rerouted to the default AA-exit position; while the
internal caller will be automatically disconnected.
If the selected directory number of the selections list is
a DISA - directory number, the external caller can use
the DISA feature in the normal way, while the internal
caller will be automatically disconnected.
Each selections list has an exit position for error cases
(e.g. time-out, wrong entries etc).
As exit position can be used: directory numbers of
physical extensions in the system, fictive directory
numbers, ACD groups, PBX groups etc.
NOTE: Being inside Automatic Attendant
procedure, pressing * the caller will be
automatically routed to the exit position.
Time out supervision
AA feature supervises response time of the caller.
If the caller overflows the register time-out interval for
the first time during the dialling process he will be
connected to the exit position; by pressing # he
receives again the complete voice menu and has the
possibility to try once again from the beginning.
Wrong digit
AA feature supervises also the validity of the digit
(DTMF key codes) entered by the caller and chosen in
correspondence with options in selections list.
If the caller dials a wrong digit for the first time (key
codes which do not have a preprogrammed directory
number in the selections list) he will be connected
automatically to an error voice announcement stored
for this error case and has also the possibility to try
again at this step. The caller can interrupt the voice
prompts by starting the dialling procedure.
If the caller dials a wrong digit for the second time, he
will be automatically connected to a preprogrammed
exit position.
Wrong extension number
Each AA (imply: selections list) can be programmed for
receiving a complete directory number.
Automated Attendant - Selections List
COMMAND COMMENTS ENTRIES
8701 General-anno. reference 01
8702 Error-anno. reference 03
8703 Digit 0 related dir. nr. 200
8704 Digit 1 related dir. nr. #810
8705 Digit 2 related dir. nr. 202
8706 Digit 3 related dir. nr. 205
8707 Digit 4 related dir. nr. 206
8708 Digit 5 related dir. nr. -
8709 Digit 6 related dir. nr. -
8710 Digit 7 related dir. nr. -
8711 Digit 8 related dir. nr. -
8712 Digit 9 related dir. nr. 200
8713 AA error reroute position 9
8714 Waiting for full dir. nr. N
10 Jul 14:40 +15˚
Top level xxxx SPEECH
10 Jul 14:40 +15˚
Top level xxxx S