User`s guide

4(7)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
98-05-29 C
114/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Example 2
The following chart refers to a single AA-structure.
In this example the selections list has been
programmed to wait for a complete directory number.
The caller will be prompted to enter the directory
number of the desired extension.
When a directory number is dialled, the external call
will follow the same procedure as for a normal DID call.
The error cases are also included.
Delayed Automatic Answer for the Automated
Attendant function
see DELAYED AUTOMATIC ANSWER,
document 160/155 34-ASB 150 02 Uen.
Capacity
Automated Attendant feature offers the possibility to
create a structure with up to 32 voice menus.
The size and configuration of AA network depends on
the customers’ requirements.
Limitations
Only telephone sets with DTMF tones can use this
feature.
The number of the simultaneous calls served by AA
function depends on the number of VMU-HD channels.
If a caller is routed to AA feature, and there is no
DTMF receiver and/or voice channel free, the caller
will receive ring tone as long as a DTMF receiver and a
voice channel becomes free. In addition a queue will
be created if two or more calls are waiting.
If the AA exit position hasn’t been programmed,
external caller will be routed to trunk’s reroute position;
internal caller will be disconnected.
During the time in when the caller is actually
connected to a DTMF receiver and to a voice channel,
he occupies both these as long as he will remain
connected with and served by the AA function. The
DTMF receiver and the voice channel will become free
at the moment the call is transfered to the desired
directory number.
If connected to an AA, the extension can not park the
call by pressing LINE , INQUIRY or HOLD key; it can
not transfer AA; it can not establish also conference
with AA. The AA-call will be released immediately.
The OPERATOR can call the AA only if it has no calls
parked.
The OPERATOR also connected to AA can not
establish conference, park or transfer it.
Just 4 internal analogue extensions (of the same
board) can use AA at the same time (4 DTMF
receivers on one board).
There are no limitations for internal digital extensions
in this respect because digital telephone sets do not
occupy any DTMF receiver.
Voice menu
Voice message
1st wrong entry
2nd wrong entry
1st time out
"The
is wrong"
Exit position
Call directory
number
Receives dialled
numbers
dialled number
Incomming calls
Selections list
1.AA ( top- level)
# is pressed
NO
YES