User`s guide

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99-07-15 D
152/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
BusinessLink for Novell
Definition
The BusinessLink for Novell (BL Novell) integrates
PBX functionality with computer environment in a
Novell network. The TSAPI clients will communicate
with the PBX over a Telephony Server. The Telephony
Server part consists of the two NLM form Novell
(AIO.NLM and TSRV.NLM) and a BusinessPhone
Driver (BPDRV.NLM). The connection between
Telephony Server and PBX is a proprietary V.24
interface which fulfils the functionality level of ECMA
CSTA standard.
Use
The CTI-link supports applications by providing the
necessary information from and to the switch. It
supports:
• application controlled routing of incoming and
outgoing calls,
• call based data selection,
• screen based telephony,
• operation and maintenance,
• coordinated call monitoring
The user can configure the system and extension
features from the PC or workstation. The same can be
done for the call centre configuration.
Functions
The activity of the CTI can be summarized in four
categories:
1- V.24 port handling
2- Monitors
3- Reports
4- Requests
CTI can distinguish between monitored CTI agents
that offer the complete functionality of CTI, and not
monitored CTI agents that offer only basic features of
CTI.
PORT HANDLING
CTI uses the ASB 150 02 Multichannel Protocol for
V.24 interfaces, used already in applications like RASC
ASB 150 02
V.24
ELU-D
AUX
CPU-D_
Telephony (CTI)
Server
CSTA.dll **
LAN
(Novell
Netware)
CSTA.dll **
CSTA.dll **
TSAPI Client
TSAPI Client
TSAPI Client
* .... from Novell
** ... from Ericsson
BusinessPhone
TSRV.NLM*
BPDRV.NLM**
AIO.NLM*