User`s guide

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Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 D
152/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
or MIS for ACD applications. This allows the physical
link V.24 to be used by different applications (up to 15).
Port address
This is used to store the V.24 port address. The
default value of this port is 0FFFFh and means:
no CTI port is available (see also command
8901).
Port activation from CTI
The attempt to activate the port happens:
• After restart of ASB 150 02 (warm start)
• After reprogramming of the port address
• After a request from the Server PC
Port activation from the Server PC
The Server PC tries to activate the port:
• After restart of the Server PC
• After maintenance work (e.g. update of
the driver software)
Port answering positions
The answering position can be:
• RASC (Operation and Maintenance)
• ACD (MS)
• CTI
Periodic status check
In order to maintain the CTI link, ASB 150 02
sends every minute to the Server PC a periodical
status-check signal.
Activation request from the Server PC
This signal is activated in cases when (e.g.
hardware key has been changed) the Server PC
requests from the ASB 150 02 to activate the
logical link.
Port deactivation from CTI
The deactivation of the port happens:
• After clearing the port address
• After a request from the Server PC
Deactivation request from the Server PC
Activated when (e.g. upgrading the driver
software) it is necessary that the Server PC
requests from the ASB 150 02 to deactivate the
logical link.
MONITORS
It is possible to monitor all types of telephones in ASB
150 02. The process of monitoring an extension is
associated with a lot of reports and requests
exchanged between ASB 150 02 and the connected
PC.
The monitoring of the trunk lines in ASB 150 02 is also
possible, but this is done automatically, so there is no
request exchange between ASB 150 02 and
connected PC. Only certain activity events on the trunk
lines are sent from the ASB 150 02 to the connected
PC.
The following monitor events are supported:
Monitor verification
Checks if a directory number of ASB 150 02 can
be used for monitoring.
Monitor start
Starts the monitoring on an ASB 150 02
extension. The extension can be also an ACD-
agent.
Monitor stop
The Server PC can stop the monitoring on an
extension in ASB 150 02.
Monitor end
The ASB 150 02 reports that monitoring on a
monitor has ended.