User`s guide

6(16)
Datum/Date
Rev
Dokumentnr/Documentnr
Uppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked
Tillhör/Referens-File/Reference
99-07-15 D
152/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
• ACD-agent update events REQUESTS
A lot of requests circulate between ASB 150 02 and the connected PC for initiating different functions or services on
extensions. The following table shows all requests sent by a PC and supported in ASB 150 02.
Request Description Notes
Make call Initiate a new call on an extension
Clear call Clear the active call on an extension
Answer call Answer an incoming call on an extension
Hold Request to set an ongoing call to hold
Transfer Request a transfer on an extension
Conference Initiate a conference from an extension
Call Back Request to initiate an automatic call back
Camp on Initiate a camp on from an extension
Intrusion Request to initiate an intrusion
Individual call pickup Individual call pickup from an extension
Group call pickup Group call pickup from an extension
Follow Me Initiate Follow Me on an extension
Call forward Request to initiate call forwarding
Do not disturb Set do not disturb on an extension
Info Setup an info for an extension No voice infos
Message Send a message to an extension No voice messages
Function Initiate on an extension:
- simple function without LED
- toggle functions
- functions which require a key on the instrument.
Keypress Press a fixed key on an extension
PC controlled routing Request PC controlled routing of incoming calls
on an extension
Only possible on monitored CTI-
agents
New destination Request rerouting to a new destination within ASB
150 02
Deflect call Deflect the call (in ring or queue status) to another
destination
ACD group setting Request an ACD-agent to login/logout from ACD
group(s)
ACD ready Request an ACD-agent to set ACD ready/not
ready
ACD Call Code Request an ACD-agent to setup a Call Code for a
call