User`s guide

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Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 B
153/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
the call. When such a number is found, the exchange
transfers the call to this destination.
When the caller presses only # without leading digits,
the CTI Groups feature recognises this entry as a
correct ID-code. The external computer starts a
normal procedure for finding the best reroute
destination that corresponds to this ID-code. After
finding it, the caller will be connected to the reroute
position.
By pressing only * the caller will be connected
immediately to the exit position.
NOTE: 1. If the CTI-link is not active, the call will
be connected to the preprogrammed exit
position for the corresponding CTI Group.
2. The technician that has to configure
the external application must be aware of
the fact that the answering destination
(selected by external application) must
not be an Automated Attendant directory
number.
AA-structure in “CTI Groups” facility
The AA used within “CTI Groups” is an one level AA.
This AA consists on 3 voice announcements:
• greeting announcement
• instruction announcement
• error announcement
The Selection List of this AA is:
Up to 24 voice references are available for this feature.
It is possible to create up to 8 one-level AAs using
different voice references for each or up to 16 one-level
AAs sharing some voice references (e.g. Error
anouncment, ...). Each AA is supported with a
greeting, an instructing and an error announcement;
each with its own directory number.
NOTE: Only one AA (with one-level) at a time can
be used within a CTI Grous . See
commands 8730 - 8733.
Capacity
In the feature “CTI Groups” up to 24 voice
announcements can be used. These voice
announcements can be grouped in 8 AAs, or - if some
voice announcements can be shared - 16 different AAs
are possible.
Limitations
See under LIMITATIONS in the “Automated Attendant”
Facility Description.
Programming
The programming procedure starts with creating the
AA for “CTI Groups”. This option is accessible only via
RASC.
5428
Create facility CTI Groups
Via this command it is possible to specify the directory
number of AA (imply: voice menus) you are going to
need in your specific application. It is possible to
create up to 16 different AA for this facility.
5528
Delete facility CTI Groups
Via this command you can delete an AA.
5628
Alter facility CTI Groups
This command allows you to change/edit the directory
numbers of AA-s.
AA of “CTI Groups” feature - Selections List
COMMAND COMMENTS ENTRIES
8730 Greeting anno. reference
8731 Instructions anno. reference
8732 Error anno. reference
8733 Exit position dir.no