User`s guide

3(5)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 C
220/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Several incoming calls nearly at the same time
A hunting group can present only one incoming call to
its member during parallel distribution. The next
incoming call can not be presented before the first call
will be answered. All following calls to this group will be
queued while the caller receives the ringing tone,
which means that the caller will not notify that the call
is queued.
All further calls to the same hunting group will be
linked to the queue, and remain in the queue until they
will be answered or in case of external calls they
exceed the supervision time out (command 1413).
A call to an other hunting group which is free will be
immediately presented to the available member of that
group.
If one of the group members answers the incoming
call, the related group becomes free for new calls and
the next queued call from the queue (first in/first out
principal) will be presented to the remaining free
members.
If a call will be answered by more than one member
nearly at the same time, the first member will be
connected to the presented caller. The second
member will be connected to the first queued caller
from the queue of the same hunting group. If there is
no more call in the queue the second extension will
receive dialtone.
If a call will be answered and an other group call is
queued the display of the remaining members will be
updated immediately with the data of the next caller.
The ring cadence will follow according to the type of
the next presented caller.
All group members are busy
If all group members are busy, the call will be queued
in the same way as described above, whereby the first
call in queue will periodically poll for a free member.
The polling interval is five seconds. If at least one free
member will be detected the call will be presented and
will be released from the queue.
All members of the group are blocked, diverted or
no member is configured
If all members of a group are blocked, diverted or no
member is configured, no queuing will be performed.
An internal call will be disconnected and an external
call will be routed to the reroute position of the
incoming trunk.
Supervision of the hunting group
If a supervision of a hunting group with parallel
distribution is programmed on a function key of an
extension, the key will indicate the status of that group.
During call presentation or call queuing, the key will
switch to periodical flashing.
If the call is answered by a member, the LED will be
turned off. It is also turned off, if the group is idle or
blocked.
If the key is pressed during flashing of the LED the
extension will pick up the call from the according
hunting group.
If the key is pressed during idle state (LED is off) the
extension will receive blocked tone because there is no
call to pick up from the dedicated group.
It is not possible to setup a call to a hunting group by
pressing a supervision key, the key can be only used
as pick up key.
Capacity
Up to16 PBX groups can be programmed.
Each PBX group can have up to 20 members.