User`s guide

23(31)
Date Rev.
Document no.Prepared
Doc respons/Approved Checked File reference
99-07-15 E
241/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Subject responsible
SERVICE EXTENSION
Definition
A service extension is an administration extension in a
hotel system that has a special service function, e.g.
room service, restaurant.
Use
Service quarters can be an individual service quarter
for certain types of service.
A central service quarter answers calls that have not
been answered by an individual service quarter due to
overload or in case the individual service quarter is
unoccupied.
Each service quarter can consist of one or more serv-
ice telephones.
Individual service quarter
A service quarter such as room service or restaurant is
designated "individual service quarter".
Each service quarter can consist of one or more serv-
ice telephones.
The service quarter is suitably connected as a com-
mon answering position with one or more telephones.
Central service quarter
A central service quarter is one or more telephones
that deal with calls when, for example, the normal an-
swering position is closed or when traffic is too heavy
at the normal answering position.
Operation
Service extensions can use their telephones like
normal extensions.
The main task is to answer calls from guests.
For own outgoing traffic see the description of the re-
spective function.
Individual service quarter
An incoming call to the service quarter is presented by
the lamp of the answer key flashing rapidly.
The call is answered by pressing the key.
The display shows the name and number of the calling
guest.
The "&" character indicates that the service extension,
by pressing the Read & key, can obtain more
information about the extension.
As long as the key is kept depressed the display
shows:
The second row now shows from left to right:
• guest name
• check-in date
• check-out date
• language spoken
• type of credit card
When certain types of hotel computers are connected,
the credit card box will display (if any) VIP-information.
Common service quarter
A common answering position can have an answer key
for each programmed answering position.
Ringing at the answer key is programmed as delayed.
A call that is not answered by the normal answering
position within 10 seconds will ring at the common an-
swering position.
Then, the common answering position can pick up
calls when traffic is heavy.
10 Jul 14:40 +15˚
JOHNSON ANDREW 203& SPEECH
10 Jul 14:40 +15˚
JOHNSON ANDREW 0418-0420 ENG AMEX