User`s guide

1(3)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
98-01-27 A
262/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
SEA/TB/MP T.Preißner
SEA/TB/MP ASB 150 02
SEA/TB/X
INCOMING EXTERNAL CALLS
Definition
Incoming external traffic denotes traffic from the public
exchange or other exchange to an extension via a
trunk.
Use
Each incoming trunk can be assigned an optional
answering position.
This enables the system to be programmed so that
incoming traffic is handled in the optimum manner.
It is essential to consider how incoming traffic is to be
handled so that the system can be programmed to
function at its most effective.
The various answer alternatives are described below.
It is possible to select one or an optional combination
of answer alternatives.
OPERATOR traffic
If the incoming trunks are to be answered (served) by
one or more OPERATORs, the trunks are to be
assigned the answering position that corresponds to
the directory number of the OPERATOR queue.
Incoming external calls will then be directed to this
directory number.
If there is no free OPERATOR, the call will be placed in
the OPERATOR queue.
For OPERATOR traffic it is advisable to also program
the alternative answering position for the trunk with the
directory number of the OPERATOR queue so that
unanswered calls are directed back to the OPERATOR
who extended the call.
See also OPERATOR,
document 380/155 34-ASB 150 02 Uen.
Private trunk line
Each individual trunk can be assigned an individual
answering position.
An incoming call will then call the programmed
directory number.
This can be utilised if, for example, a certain trunk is a
private line, that is by dialling a certain public network
directory number the call can go directly to the
identified extension. If busy tone is received, the call
can be either camped on or directed to an alternative
answering position.
Common call pick-up function
Each individual trunk that is to call the group is
programmed with a fictive directory number as
answering position.
In the event of several simultaneous calls these will be
camped on to the answering position.
Those extensions that are members of the group
program a key for supervision by which calls to the
answering position can be picked up.
See also under "CALL PICK-UP - COMMON",
document 142/155 34-ASB 150 02 Uen.
PBX- (extension)-group as answering position
In this case the trunk is programmed so that the
directory number of the PBX-group is inserted as
normal answering position.
It is advisable to program the alternative answering
position for the same PBX-group so that "abandoned"
calls are directed back to the group.
See also under "GROUP (PBX)-HUNTING",
document 220/155 34-ASB 150 02 Uen.
262.fm
Database reference