User`s guide

1(11)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 C
263/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
SEA/EBBMP Pfleger H.
SEA/EBBMP ASB 150 02
SEA/EBBX/E
INFORMATION
Definition
Information means that a caller receives direct
information concerning the called extension user's
absence.
Information concerning absence is entered by the
respective extension user.
Information is divided into:
a information
• Preprogrammed information texts that can
be complemented with time of return/date
of return.
• Voice information that can be freely
recorded by the user.
• Text information that can be freely
composed by the user (only EXECUTIVE
Telephone and
OPERATOR’s Console).
b personal mailbox greeting
• Voice information that can be freely
recorded by user. For further information
see Mailbox system, document 340/155
34-ASB 150 02 Uen.
Use
Information can be used to inform the caller of the
reason for the absence and to give him the possibility
to leave a message in the mailbox system.
The great advantage of the information facility is that
the caller receives directly the reason for absence
without being diverted to a secretary.
It is, however, also possible to combine information
with supervision.
In this case, the call is diverted to a secretary who
then, on her display, can obtain information concerning
the reason for the diversion of the call.
Information is normally supplied to internal callers, but
the system can also be programmed to enable
external callers to receive voice information.
In conjunction with the integrated mailbox functionality,
voice information is used for personal mailbox
greetings. Depending on the diversion to an individual
mailbox the following voice information will be
supported:
• personal "diversion on busy" greeting
• personal "diversion on no reply" greeting
• personal "diversion direct/follow me" greeting
Extensions equipped with an EXECUTIVE Telephone
or OPERATOR Console and possessing the requisite
categorisation can also enter information for others.
This function is of particular importance if, for example,
someone calls the OPERATOR to report him/herself ill.
Preprogrammed information is supplied as text infor-
mation if the caller has a display telephone, otherwise
it is supplied as voice information.
Voice information is assembled automatically and
comprises recorded text as well as date or time of day.
Operation
In the description below, the key Info corresponds to
the procedure 2nd and Info on ECONOMYplus -,
STANDARD and EXECUTIVE Telephones ( and P-key
on the old BASIC Telephone DBC 199).
Analogue, BASIC, ECONOMY and
STANDARD Telephone
Activate information
When Info has been activated, the Message lamp will
be on, if there are no unanswered messages.
All telephone types can enter:
• Preprogrammed information
• Voice information
263.fm
Database reference