User`s guide

ManualsBrandsEricsson ManualsConsumer electronicsDialog 3146

Prepared

Document responsible/Approved Kontr/Checked

Subject responsible

Date Rev.

Document no.

File reference

99-07-15 U

155 34-ASB 150 02 Uen

FACILITY DESCRIPTION

46(54)

34 PBX group members

3401 PBX-member's dir. no 1 YES

35 PBX group conditions

3501 Random selection ? 1 YES

36 Music

3601 Music source directory number NO YES

37 ACD common data

3701 Period initiate 1 NO

3704 Queue tone? 1 YES

3705 ACD-I/O monitor frequency 1 YES

3706 ACD I/O port for PC-graph 1 YES

3707 Print statistics 1 NO

3708 ACD I/O port for MIS 1 YES

3709 New agent = last? 1 YES

3710 Pause time 1 YES

3711 Non ACD callcode request ? 1 YES

3712 Display clerical time ? 1 YES

38 ACD group data

3801 ACD-group number 1 YES

3802 Time receive answer 1 1 YES

3803 Time receive answer 2 1 YES

3805 Number of calls 1 NO

3806 Number of answered calls 1 NO

3807 Average queuing time 1 NO

3810 Statistic time (T1) 1 YES

3811 Statistic time (T2) 1 YES

3812 Answered calls (-T1) 1 NO

3813 Answered calls (T1+) 1 NO

3814 Disconnected calls (-T1) 1 NO

3815 Disconnected calls (T2+) 1 NO

3816 Maximum queue length 1 YES

3817 Dynamic queue function? 1 YES

3818 Queue info = position? 1 YES

3819 No answer time 1 YES

3820 Clerical time 1 YES

3821 ID-code required? 1 YES

3822 Callcode required? 1 YES

3823 Monitor answer announcement?1 YES

3824 ACD reroute position 1 YES

3825 Overﬂow time 1 YES

3826 Individual greeting per agent 1 YES

3827 ACD answer position night 1 YES

3828 Enter multiple call code

during clerical state allowed ? 1 YES

3829 Number of timeouts ? 1 YES

3830 Clerical time ended by key 1 YES

39 ACD voice answer

3901 1st ACD voice

answer reference 1 YES

3902 2nd ACD voice

answer reference 1 YES

3903 ACD answer announcement 1 YES

40 Operator functions

4001 Alternative answering position 1 YES

4003 Answering time 1 YES

4004 Cyclical selection ? 1 YES

4005 Auto. answer supervision time 1 YES

4006 Queue announcement time 1 YES

4007 Queue announcem. reference 1 YES

4008 Calling of extension at inc. call NO YES

4009 Two ext. lines at operat. 3-party NO YES

4010 Two PE-lines at operat. 3-party NO YES

4011 Listening during the announc. NO YES

4012 Sending a ready tone after ann. NO YES

41 Operator individual

4101 Operator line position 1 YES

4102 Operator answer reference 1 YES

4103 Ringburst at queue? 1 YES

4104 Receiving of tone signals NO YES

command

number

command

name

minimum

required

authority

level from

telephone

accessable

via RASC