User`s guide

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Dokumentnr/DocumentnrUppgjord/Prepared
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99-08-17 E
340/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
SEA/EBBMP M.Plattner
SEA/EBBMP
ASB 150 02
SEA/EBBX/E
MAILBOX SYSTEM
Definition
In ASB 150 02 the mailbox system offers internal and
external callers the possibility to leave messages in a
user’s mailbox. If an external caller does not want to
leave a message, he/she can exit the mailbox system
by sending DTMF tones to be connected to another
extension.
On analogue telephones messages waiting in the
mailbox are indicated by a special dial tone when the
user lifts the handset and by a flashing lamp if the
telephone supports polarity reversal.
Waiting messages can be retrieved internally and
externally. External and internal callers are guided
through the retrieving procedure by voice prompts.
Using an EXECUTIVE or OPERATOR instrument the
internal callers can retrieve messages also by using
their display and function keys. (The same procedure
as mentioned in chapter MESSAGE SYSTEM,
document 341/155 34-ASB 150 02 Uen applies.)
Use
Messages can be left for an extension that does not
answer. This feature can be used e.g. to replace an
answering machine. Messages can be retrieved
internally and externally. You can access the mailbox
system using DID or Basic Automated Attendant and
step through a procedure of voice prompts which have
to be answered by DTMF tones in order to listen to the
messages.
Operation
Types of mailbox systems
There are two different types of mailbox systems:
• individual mailbox system
• common mailbox system
Individual mailbox system:
In ASB 150 02 one individual mailbox system can be
created, containing all the individual mailboxes. The
extension mailboxes can only be accessed via the
message key, pressing *59# or dialling the individual
mailbox system directory number.
A mailbox can be assigned to every extension which
can invoke diversion or follow me to the individual
mailbox system for caller(s) to leave a voice message.
It is possible to record, change and erase personal
greetings, even remotely, to play personal greetings if
the extension is busy, does not reply or is diverted, to
offer a flexible and user-friendly handling of the
mailbox.
Common mailbox system:
The common mailbox system is independent of the
individual mailbox system and contains 16 common
mailboxes. Compared to the individual mailbox system
each common mailbox can be accessed individually by
its own directory number.
An extension has the opportunity to initiate a diversion
or follow me to a common mailbox. A diverted caller
has the possibility to leave a voice message in the
common mailbox.
By directly dialling the directory number of the
common mailbox the messages sent to the mailbox
can be retrieved.
Entering the mailbox system
There are different cases for using the mailbox system:
• As it is described in MESSAGE SYSTEM,
document 341/155 34-ASB 150 02 Uen.
• User diverts his/her extension to the individual
mailbox system or to the directory number of the
desired common mailbox.
• Messages are retrieved from one’s own exten-
sion.
• Messages are retrieved from another extension -
not one’s own.
• External retrieval of messages.
340.fm
Database reference