User`s guide

2(32)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-08-17 E
340/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Leave a message
Diversion to a mailbox system
(common or individual)
Any user may divert his/her extension to a mailbox
system.
All types of diversion are possible:
• direct diversion
• diversion on no reply
• diversion on busy
• follow-me
The internal or external caller hears a (personal)
greeting announcement and, if programmed, the
directory number of the extension which has
activated the diversion.
Each tenant group and each common mailbox has
its own greeting announcement.
After the greeting a voice prompt can be configured
giving the external callers to the individual mailbox
system the option to be connected to an exit-position
(e.g. operator) or to leave a message.
The caller has to respond to the voice prompt by
DTMF tones. If there is no reaction, the caller will
automatically be routed to the recording procedure.
For each tenant group a specific exit-position can be
programmed.
If no exit-position is defined the incoming external
call will be routed to the reroute position of the
relevant trunk.
Greetings in the mailbox systems
If the extension is diverted to the mailbox system
three types of greetings can be played:
• General greeting (default setting, this is pre-re-
corded)
• Absence info (played only if activated)
• Personal greeting (has to be recorded by the
extension user. A selection is available for
busy, no reply and direct diversion=follow me.
For deactivation, this recording has to be era-
sed).
The personal greeting can be recorded, played and
erased voice guided by using the retrieving procedure
when calling the mailbox system.
Executive telephones have also the possibility by using
the "Absence info" procedure to record, play and erase
the personal greeting by using the menu keys.
In the "Absence info" menu select "greeting" to enter
the presonal greeting menu.
Recording a message
After the caller has passed the greeting and the option
to exit the mailbox system (only applicable for external
caller’s to the individual mailbox system) he/she will be
informed by a voice announcement how to leave a
message in the mailbox system. The maximum
message length which can be recorded is selectable
with up to 255 seconds.
A signal tone informs the caller that the recording time
has started and 10 seconds before the recording time
ends the caller will be informed by a second signal
tone.
The message will be stored including the sender, date
and time of the recording.
If the message is not listened to by the receiver within
a programmable system timeout, the message is
returned to the sender (only for EXECUTIVE and
OPERATOR Telephones).
Messages lasting less than 1 second will be deleted!