User`s guide

1(4)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 E
343/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
SEA/EBBMP T.Preissner
SEA/EBBMP ASB 150 02
SEA/EBBX/E
MUSIC-ON-HOLD
Definition
External or internal subscribers waiting in park
(camp-on) state will receive music or other recorded
information either during the transfer procedure only,
or until the speech connection between them is
established.
Use
Music-on-hold supplies the parked caller with park
state indications (music or other recorded information)
which is more pleasant than silence.
Music-on-hold is an important ingredient of ACD-,
Operator- and Answering/Reroute position’s queue
handling.
The music source can be a tape recorder that is con-
nected to a free analogue trunk (BTU-A) or the audio
input on the CPU-D_ board. Furthermore, it is possible
to use VMU-HD or MFU board as music source for
music-on-hold
Operation
Callers transfered to an Answering/Reroute
position’s -, ACD-, or Operator queue will receive
music-on- hold during transfer. Then they may receive
first a voice message of the corresponding queue and
then Music-on-hold until speech connection is
established (depends on how the feature has been
programmed; see “Voice message before answering”).
If the Answering/Reroute position is an Automated
Attendant, the call rerouted to this position will receive
music-on-hold until the Automated Attendant answers
the call.
Capacity
One music channel can be programmed for music-on-
hold. A music channel created for music-on-hold can
also be utilised for background music.
On the VMU-HD/MFU 16 different voice
announcments (music titles) can be stored, one of
these can be programmed to source the music
channel.
Limitations
Music is supplied in general to all external or internal
callers, subject to common or individual parking, until
speech connection occurs or the originator goes on-
hook.
A defined music channel for music-on-hold will
permanentely occupy one PCM channel in the system.
A defined music channel for music-on-hold on the
VMU-HD/MFU will permanentely occupy one voice
channel. A recorded music announcement on VMU-
HD/MFU board can have a maximum length of
255 seconds.
Programming
Note:
For ASB 150 02 systems up to R10:
To activate the programming the system has to be
restarted !
For ASB 150 02 systems starting from R10:
Restart of system is not necessary anymore.
0161
Music on hold
This command allows you to specify whether a
system’s extension is to be connected to the silent
channel or to the music channel while being in the
parked state.
343.fm
Database reference