User`s guide

2(38)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 F
380/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Note: Up to 4 KEY PANELS may be connected to the OPERATOR’s Console.
Each KEY PANEL has 17 programmable keys with lamps. Each KEY PANEL can be snapped on to the
OPERATOR’s Console. A separate power supply for the key panels DBY 409 02 is necessary. The key panels
DBY 409 02 have to be used for key panel 3&4, which must not be mixed with the key panels DBY 409 01 !
For more information concerning the key panels, see document 1531-DBC214 01 Uen.
CLEAR
SPEECH
Operator’s Console
Definition
The Operator is a special instrument which will be
used as central answering position, information centre
(e.g. to place calls for external callers who don’t know
the extension number of the desired person) or as
reroute position, if the desired extensions are busy or
do not answer.
All incoming calls to an Operator, external and internal,
are queued and presented to up to three Operators in
the order of their arrival.
The Operator can decide whether incoming calls shall
be connected automatically, the answer key shall be
pressed or he/she has to answer manually with hook.
The answer function can be combined with an
automatic voice answer from a voice memory board for
incoming calls.
DBC 214
• Standard keyset
• 3 permanent function keys
• 15 permanent function keys with lamp
• up to 71 programmable keys
• 5*40 character alphanumerical display
• 4 menu keys
• Loudspeaker
• Group listening
• Full hands-free operation
• Up to 4 DSS can be connected
Use
Common queue to the Operators
All Operators answer calls from a common queue.
The queue barometer provides information on how
many calls are waiting in the common queue.
Individual queues
If the calls are routed to the individual directory
numbers of the Operator Consoles, these calls can
only be answered by the respective individual
Operator.
The queue barometer shows the number of calls
waiting in the individual queue.
The function can be utilised if ASB 150 02 is shared by
several companies (Tenant function) or if certain types
of calls are to be answered by a certain Operator.
An already answered call will always be presented in
the individual queue, that is assigned to the Operator
who originally answered the call.
Information to the Operators
On an incoming call each Operator receives
information stating which trunk is calling.
If the trunks have been assigned names, the Operator
can supply the correct answer, even if the Operator is
answering calls to several different companies.